Kim Smith
Salem,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Category Merchandising Specialist
UNFI, United Natural Foods
Mechanicsville, VA
03.2022 - Current
- Perform item maintenance
- New item set up
- load dated orders
- Load promotions in SV Harbor
- Create custom task/planned demands
- Create various reports using excel, SQL for Category Managers and Sales teams
- Post various reports to Sharepoint
- Build relationships with Vendor/Sales team to help build sales
- Other tasks as needed
Customer Service Manager
Kroger
Mechanicsville, VA
06.2021 - 03.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Evaluated employee job performance and motivated staff to improve productivity.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Administrative Assistant
Kroger
Mechanicsville, VA
06.2017 - 06.2021
- Provided administrative support to the executive team, including scheduling interviews, interviewing candidates and on boarding new hires.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed Payroll for employees.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Maintained accurate department and customer records.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
Drug General Merchandising Manager/Grocery Manager
Kroger
Mechanicsville, VA
06.2005 - 06.2017
- Developed and implemented strategies to increase sales of drug general merchandise products.
- Monitored stock levels, reordered items when necessary, and adjusted pricing to maximize profits.
- Evaluated the performance of drug general merchandise staff and provided feedback for improvement.
- Conducted regular inventories of drug general merchandise products to ensure accuracy in the store's records.
- Coached store personnel on effective selling techniques that could be used while promoting drugs or other types of general merchandises.
- Oversaw daily operations within the Drug General Merchandise Department, ensuring all tasks are completed efficiently.
- Assisted customers with inquiries about availability, pricing, features., for drugs or other types of general merchandises.
- Monitored inventory levels and stock shelves with new merchandise.
- Maintained cleanliness of store by delegating tasks to the cleaning crew.
- Scheduled shifts for employees based on business needs while adhering to labor laws.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Bangor High School
Bangor, ME06-1990
Skills
- Inventory Tracking
- Sales Reporting
- Planogram interpretation
- Promotional planning
- Strong customer service skills
- Some excel knowledge
- Stock control
- Microsoft Office
- Product Merchandising
- Stock replenishment
- Friendly and outgoing
- Stock Rotation
- Store maintenance
- Vendor Relations
- Reliable and punctual
- Pricing and Signage Updates
- POS systems knowledge
Timeline
Category Merchandising Specialist
UNFI, United Natural Foods
03.2022 - Current
Customer Service Manager
Kroger
06.2021 - 03.2022
Administrative Assistant
Kroger
06.2017 - 06.2021
Drug General Merchandising Manager/Grocery Manager
Kroger
06.2005 - 06.2017
High School Diploma -
Bangor High School
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