Kim Smith
Everett,WA
Summary
Dedicated Journeyman Meterman at Snohomish County PUD since completing the apprenticeship in November 2009. Committed to continuous improvement and adept at multitasking, ensuring all tasks are completed with precision and attention to detail.
Overview
25
25
years of professional experience
Work History
Journeyman Meterman
Snohomish County PUD
11.2009 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Area person responsible for South County for approximately 10 years
- Area person responsible for North County from approximately 2022 to present
Customer Service Representative
Snohomish County PUD
03.2000 - 09.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained as a field representative collecting payment and disconnecting/reconnecting meters.
- Trained on the Deposit Desk.
Education
Associate of Applied Science -
Edmonds Community College
Lynnwood, WA06-1992
High School Diploma -
Mariner High School
Everett, WA06-1990
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Mechanical aptitude
- Organization and time management
- Decision-making
- Problem resolution
Employee of the Month - Dec 2006
Was transitioning from Customer Service Representative to Meter Apprentice. I believe the person who nominated me was motivated by my attempt to make safety meetings fun as well as informative.
Timeline
Journeyman Meterman
Snohomish County PUD
11.2009 - Current
Customer Service Representative
Snohomish County PUD
03.2000 - 09.2006
Associate of Applied Science -
Edmonds Community College
High School Diploma -
Mariner High School
Similar Profiles
Aaron JaniskoAaron Janisko
Senior Manager Regional Design and Construction at Snohomish County PUDSenior Manager Regional Design and Construction at Snohomish County PUD
Sara MainSara Main
Meter Reader at Snohomish County PUDMeter Reader at Snohomish County PUD
Rachel ParisRachel Paris
Call Center Customer Service Representative NET at Snohomish PUDCall Center Customer Service Representative NET at Snohomish PUD
Mikhail GarinMikhail Garin
Registered Nurse, Cardiac Imaging Center at Evergreen Health Medical CenterRegistered Nurse, Cardiac Imaging Center at Evergreen Health Medical Center
Samuel GetahunSamuel Getahun
Quality Assurance Automation Specialist Intern at Leads.AiQuality Assurance Automation Specialist Intern at Leads.Ai