Kim Smith
USA
Summary
Senior executive successful at leading and empowering teams to achieve business results to enable balanced, profitable, long-term growth and exceeding customer expectations for sales, go-to-market, and delivery of technology enabled solutions in cybersecurity, digital marketing, advertising & online services, cloud infrastructure, edge computing, business productivity, data science, AI, and digital transformation. Inspirational leader focused on delivering transformation required to drive market eminence, penetration, development, and adoption of disruptive innovation while implementing sustainable customer and partner success business models across Fortune 500, Global 1000 commercial enterprise, government agencies, small & medium and consumer-based organizations. Globally recognized market growth and expansion strategist with 20+ years’ experience creating the definition & delivery of cloud software and business solutions aligned to accelerated velocity for geography specific sales, marketing, business development, partnership and customer care organizations. Visionary for strategic partnerships driving development and sales of product and services across $100B+ organizations with recognition for outstanding performance excellence awards and executive bench programs beating competitive customer satisfaction standards. Highly organized global market maker across cloud infrastructure, digital innovation, customer experience lifecycle, operational excellence, risk management, and process improvement programs, resulting in 100% business scorecard attainment and an average of 200-500%+ revenue growth. Champion and growth mindset leader of diverse, inclusive, high-performing teams aligning talent and passion with business priorities and leadership values. Results-driven Managing Director with proven ability to enhance productivity and streamline operations. Specialize in strategic planning, financial management, and team leadership. Excel in negotiation, decision-making, and problem-solving skills. Bring valuable experience in utilizing effective communication and interpersonal abilities to foster strong relationships and drive organizational success. Visionary leader with proven track record in steering organizations toward success through strategic planning and effective management. Skilled in building cohesive teams, driving innovation, and enhancing operational efficiency to achieve business objectives. Demonstrated ability to transform challenges into opportunities, resulting in significant impact on company growth and profitability.
Overview
25
25
years of professional experience
Work History
Global Managing Director | Market Expansion
Commvault
11.2024 - Current
- Spearhead global sales market expansion and strategic partnerships for approximately $1 billion in cloud, AI, cyber, and data resiliency platforms, driving sales, go-to-market strategies, and strategic customer and partner deal execution.
- Align global GTM and regional execution across marketing, sales, partner, and customer success teams to increase net new pipeline velocity, accelerate opportunity conversion, and deepen strategic customer relationships
- Launch groundbreaking global, regional, and industry campaigns for AI, cloud, cyber, and data resiliency services, while establishing field and partner monetization and compensation models to accelerate 200%+ YoY growth, with 200%+ YoY growth in TCV.
Global Managing Director | AWS
Amazon
Seattle, WA
02.2023 - 11.2024
- Led strategic customer engagement, sales, and GTM programs for a $100B cloud portfolio, scaling field and partner co-sell, ABM, and campaign motions across enterprise, commercial, and public sector markets
- Delivered $32 billion annually in TCV across 200+ AI, cloud, and infrastructure products and services, with an average deal size of $500M - $1B.
- Drove 250% pipeline growth across enterprise, commercial, public sector, and digital native customer portfolios
- Recognized as an AWS AI/ML Subject Matter Expert and Certified Executive Speaker for digital demand generation and market eminence initiatives, I developed new AWS AI/ML foundational certification requirements for sales, consulting, and technical resources
- Created a closed-loop customer strategic collaboration and innovation agreement process, GTM investment models, and co-market/marketplace mechanisms to optimize customer engagement, product and services positioning, and portfolio ROI growth by 220% year over year
Global Vice President | Cloud & AI Services
IBM
01.2018 - 12.2022
- Led sales and marketing across a $40B TCV P&L, leading to 200%+ pipeline CAGR, and $10B+ ARR growth.
- Built industry-specific sales and GTM blueprints, increasing enterprise pipeline conversion by 35%, and enhancing CXO-level engagement across strategic accounts
- Managed a budget of over $100 million, inclusive of field, sales, client management, and marketing resources, to deliver optimized customer growth initiatives
- Served as Channel Chief, scaling cloud partner revenue by over 200% through co-marketing, enablement, and the launch of more than 25 joint offerings and campaigns with AWS, Microsoft, Google, and NVIDIA
- Oversaw deal accelerator growth programs focused on speed to renewals, upsell, and product adoption, achieving a 175% increase in quarterly retention rates
- Created the IBM Innovation Network of emerging technology accelerators and ISV ecosystem of start-ups to amplify and accelerate cybersecurity, quantum, microservices, AI, blockchain, cloud-native, OpenShift, digital, and cognitive/Watson advancements, with YoY growth of over 525% through Marketplace and co-marketing initiatives
- Attracted and retained growth in top talent through the sponsorship of a market-targeted diversity and inclusion program for over 50,000 existing and net new field-based certified professionals to deliver optimal customer experience through sales, marketing, and alliance field teams
- Drove a culture of continuous improvement and cross-functional collaboration to improve results, retention, and engagement, while empowering teams to decrease costs to serve by 250% through automation and cloud service scalability; improved demand generation and pipeline engagement to increase renewal ratios by over 175% per quarter
- Increased ACV revenue by 1,500% over three years through improved field and channel resource allocation models, an increase in customer, employee, and partner satisfaction, improved compensation and incentive program execution, and optimization of proficiency and capacity aligned to growth targets
- Established market growth forecasts and monetization targets in order to identify, secure, and integrate 10+ M&A companies to address portfolio gaps by market, industry, and product portfolio priorities (build, buy, borrow scenarios – i.e., Red Hat, Nordcloud, Taos, Turbonomic); complete venture integration and net new offering development with enhanced capability infusion while identifying and executing with RTM customers and partners
Chief Digital Officer | Executive Vice President
Capgemini
Global
01.2013 - 12.2017
- Drove 60% year-over-year growth by launching and scaling digital transformation through field and partner market expansion strategy across CPRD, manufacturing, CMT, high-tech, and public sector portfolios.
- Led the creation of Capgemini’s Applied Innovation Exchange and immersive co-market/co-sell centers of excellence to accelerate partner-aligned GTM programs and targeted account growth, with strategic ABM infusion.
- Increased marketing influence on the pipeline by over 300% via omnichannel digital marketing, thought leadership, and segment-specific campaigns.
- Delivered measurable brand impact, increasing unaided awareness from 2% to 62% in under six months through unified sales and marketing alignment.
- Orchestrated multi-channel demand generation across enterprise, mid-market, and SMB customer segments using persona-based campaigns and partner co-sell integrations.
Global Head | Digital Services Innovation
Adobe Corporation
San Jose, CA
01.2016 - 12.2016
- Loaned executive from Capgemini to lead joint venture with Capgemini, Microsoft, and SAP to launch global immersive industry experiences, including the first-ever Immersive IoT Experiences, cloud infrastructure, AI, digital commerce and marketing, analytics, cloud-based ERP/CRM, and patented Smart Bag IoT innovation to reimagine end-to-end commerce experiences; launched at Adobe Summit 2016 (18 months prior to Amazon Go) - 350 customers onboarded within 90 days (key customers include: launched REI, Footlocker, NBC Immersive Experiences with MGM, Disney theme park Frozen Smart Bag Experience, REI On the Go Experience, Victoria's Secret Personalized Shopper Experience, and T-Mobile Digital Concierge Experience with Netflix)
- Led a global $10B digital innovation and marketing services portfolio, driving field marketing, GTM innovation, and demand generation across enterprise verticals.
- Launched immersive industry and partner experiences, accelerating pipeline and customer acquisition across the media, retail, and telecom industries.
- Built and led global marketing innovation centers, integrating digital media platforms, cloud services, and AI to drive joint partner/customer acquisition strategies, with measurable ROI increases of 100% quarterly.
- Enabled expansion of digital customer experience platforms is driving substantial gains in adoption rates, partner co-sell revenue, and multi-channel engagement.
- Architected strategic GTM models with start-up and enterprise ecosystems, resulting in rapid time-to-market for joint cloud and digital commerce solutions.
Managing Partner & Senior Director
Microsoft Corporation
Redmond, WA
01.2001 - 12.2013
- Directed global sales, GTM, field marketing, and partner strategy for $10B+ Microsoft Cloud and SaaS businesses (Azure, Office 365, Dynamics) delivering 110% revenue growth and 200%+ channel expansion.
- Launched worldwide digital demand strategies to drive enterprise cloud adoption, accelerating ARR and ACR growth by 50% YoY.
- Designed co-marketing and co-sell GTM initiatives, scaling the partner ecosystem pipeline by 110%, while enhancing customer retention through industry solutions, consulting accelerators, and customer experience strategies.
- Led sales enablement, product launch marketing, and partner execution strategies, securing $1B+ in annual incremental revenue through marketplace and channel programs.
- Built and executed annual GTM blueprints, aligning sales, marketing, and customer success models to achieve 2X pipeline-to-revenue acceleration in strategic industries.
- Developed and executed career profiles and development models inclusive of rewards and recognition programs, performance monitoring and management, and leadership development programs across all levels of employees and management (analyst/service consultant, engineers, product development teams, customer care, Director+).
- Delivered worldwide technology automation to deliver optimal customer experience through visual identity and relationship management (big data BI, UX, agent infrastructure, digital dashboards, CTI, chat, search, collaboration, CRM, call tracker, data warehouses, VKB portals), improving business performance by 20-50%, while reducing costs by 25%+.
- Led as a contracted Microsoft Executive in the Strategy and Operations Officer role for company's first launch of digital advertising and online services in Fortune 500 and SMB customer portfolios across SEO/SEM, digital advertising, social media, cloud computing, online services, knowledge management, CRM, and advanced analytics, driving 25% YoY revenue growth (Slalom Consulting, Feb 2013-Aug 2013).
Education
AI Driven Leadership Accelerated Program Certification
Stanford University
04-2025
AI/ML Advanced Prompt Engineering, AI/ML Leadership, Responsible AI/ML
AWS Machine Learning University
01-2023
MBA and MEE Programs -
Wilmington University
12.1996
Bachelor of Science - business administration, international business & economics
University of Delaware
08.1990
PMP Certification
Project Management Institute
Strategic Negotiations, Marketing
Evans School of Public Affairs, University of Washington
Executive Management Training
American Management Association, Harvard Business School
IT, Cloud Infrastructure, AI & Machine Learning, Digital certifications
Cloud Platform Advanced Sales
MSSP, MSF, MCSD trained & trainer
Microsoft
Skills
- Artificial intelligence and machine learning
- Strategic negotiation
- Project management
- Digital transformation
- Customer engagement
- Cloud infrastructure
- Data analysis
- Talent development
- Client relationship management
- People and culture
- Transformative leadership
- Executive presence
- Sales management and development
- Enterprise software sales
Publications Press
- Buzz Sprout Making Data Simple Podcast, 01/01/22, https://www.buzzsprout.com/214745/9829316
- United Nations Technology for Good - 17 Days of Sustainability, 01/01/21, https://www.youtube.com/watch?v=dBgKTAWhVlo
- Setting the Example for Women in Cloud, 01/01/21, https://www.insightssuccess.com/kimberly-smith-setting-an-example-for-women-in-cloud/
- AI Exponential Thinker Podcast, 01/01/21, https://www.aiexponentialthinker.com/kimberly-smith
- Shift Your Perspective Executive Panel & Podcast, 01/01/21, https://youtu.be/gUJrXuQ9uHY?list=PLHSn7VF_gBbqHhrUAmT0cmxxmQkJhKgJE
- Ideagen Global Leadership Summit, 01/01/18, https://www.3blmedia.com/News/Ideagen-Annual-Global-Leadership-2030-Summit-2018
- Blogtalk Radio Podcast Interview, Kim Smith, 01/01/17, http://www.blogtalkradio.com/ideagen/2016/08/16/exclusive-interview-with-capgeminis-kim-smith-with-ideagens-george-sifakis
- Huffington Post Exclusive Interview with Kim Smith (Part II), 01/01/17, http://www.huffingtonpost.com/george-sifakis/exclusive-ideagen-intervi_b_14277508.html
- Capgemini Appoints Kim Smith as Chief Digital Officer, 01/01/16, http://www.prnewswire.com/news-releases/capgemini-appoints-kim-smith-as-chief-digital-officer-in-north-america-300328247.html
- Huffington Post Exclusive Interview with Kim Smith (Part 1), 01/01/16, http://www.huffingtonpost.com/george-sifakis/part-1-of-the-exclusive-i_b_12268652.html
- ComputerWorld Article, Why IT and Operations are on a Collision Course, 01/01/15, http://www.computerworld.com/article/2999970/it-management/why-it-and-operations-are-on-a-collision-course.html?nsdr=true
- Microsoft Dynamics Cloud Partner Profitability Guide, 01/01/11, http://www.amazon.com/Microsoft-Dynamics-Cloud-Partner-Profitability-ebook/dp/B0059JFIWM/ref=sr_1_1?ie=UTF8&qid=1401551743&sr=8-1&keywords=Microsoft+Dynamics+Cloud+Partner+Profitability+Guide
- Smart Questions – Thinking of Planning for ERP in the Cloud, 01/01/11, https://a.co/d/9b08xZJ
- Microsoft Cloud Partner Digital Marketing, 01/01/11, http://www.youtube.com/watch?v=7jMV9Vn5DXk
- Microsoft Office, Azure, and Dynamics Calculators, 01/01/11
- Microsoft Azure and Dynamics Cloud Marketplaces, 01/01/10
- Microsoft Public Sector Cloud Industry Assessment, Analytical Study, 01/01/08
- United States Patent nomination MS#316604.01/MSFT-1-27863 – Business Value Framework, 01/01/06
- Office Interoperability with Line of Business Applications, 01/01/04
- Enterprise Data Management - Warehousing Integration Solutions, 01/01/98, http://www2.sas.com/proceedings/sugi23/Dataware/p87.pdf
- Top Five Success Factors of Data Warehousing, 01/01/97
- Digging for Gold - Business Applications for Data Mining, 01/01/97, http://www.nesug.org/Proceedings/nesug97/dbinfo/foster.pdf
- Information Delivery - A Project Management Approach, 01/01/97
- Understanding Face Value, Giving Users What They Want & Still Meeting Their Needs, 01/01/97
Awards
- Amazon Web Services AI/ML Subject Matter Expert & Foundational Leader, 01/01/24
- Amazon Inclusion Ambassador, 01/01/23
- Amazon Certified Executive Speaker, 01/01/23
- Global Power Innovator of the Year, Ideagen Global, 01/01/23
- Lifetime Leadership Award, Ideagen Global, 01/01/22
- 10 Game Changing Women Leaders, Mirror Review, 01/01/21
- Top 10 Most Influential Women in Cloud, Insight Success, 01/01/20
- Ideagen United Nations Sustainable Development Goals, Global Leadership Award, 01/01/19
- Constellation Research Top 150 Business Transformation Leaders, 01/01/17
- Capgemini Expert Connect Leadership, 01/01/15
- Capgemini TechnoVision Expert, Contributor, & NA Masters Executive Sponsor, 01/01/14
- Beagle Research Group Short Tails Award, Global Digital Marketing Award, 01/01/11
- Climb for Clean Air – Mt. Rainier Summit, American Lung Association Advocate & Mentor, 01/01/03
- Microsoft Leadership Bench Programs, 01/01/02
- SAS International Conference Awards, Emerging Technologies & Data Warehousing, 01/01/97
- Circle of Excellence Performance Recognition, 01/01/93
- Presidential One Thousand Points of Light Award, Junior Achievement SUCCESS NOW, 01/01/92
Industry Councils Boards
- Ideagen Global Foundation, Board Advisor, 01/01/22, Present
- Women in Cloud Advisory Board, Member, 01/01/20, 12/31/23
- Microsoft Inspire & Ignite Event, Orchestrator, Executive Speaker & Annual Sponsor, 01/01/20, Present
- IBM Think Annual Event, Moderator & Speaker, 01/01/18, 12/31/22
- United Nations Commission on Science and Technology for Development, Committee Chair, 01/01/17, Present
- United Nations Ideagen Technology for Good Summit, Executive Sponsor, Keynote Speaker, & Moderator, 01/01/17, Present
- European Union United States Delegation Digital Council, Invited Speaker, 01/01/17, Present
- United Nations Ideagen Empowering Women & Girls Summit, Executive Sponsor, Speaker & Moderator, 01/01/17, 12/31/20
- United Nations Ideagen Thought Leadership & Impact Council, Member, 01/01/16, Present
- United Nations World Summit on Innovation & Entrepreneurship, Leader (WSIE), 01/01/16, 12/31/16
- Corporate Social Responsibility Board, Executive Sponsor & Officer, 01/01/16, 12/31/16
- Massachusetts Institute of Technology (MIT) & Capgemini Digital Transformation Board, Member, 01/01/14, 12/31/16
- United Nations Ideagen, Board Advisor, Speaker & Moderator, 01/01/13, Present
- Boys & Girls Club YouthForce, Strategic Advisor and Board of Directors, 01/01/13, 12/31/15
- Microsoft Dynamics CRM Customer Experience User Group, Board Executive & Keynote Speaker, 01/01/10, 12/31/11
- Microsoft Cloud product launch, Executive Speaker, 01/01/01, 12/31/22
- Project Management Institute, Vice President, Communications & Annual Speaker, 01/01/99, Present
- Microsoft Partner Advisory Council, Founder, Leader & Participant, 01/01/98, 12/31/22
- International SAS User Group, Executive Committee, Conference Chair & Speaker, 01/01/99, 12/31/01
- Business Intelligence & Data Warehouse (TDWI) User Groups, Founder, Philadelphia Financial Services, 01/01/96, 12/31/96
- Guest Instructor, Computer Science and Mathematics Department, Instructor, 01/01/96, 12/31/96
- Executive Women’s Corporate & Diversity Leader, Leader, 01/01/96, Present
- March of Dimes, Corporate Chairperson, 01/01/90, 12/31/93
Industry Education
- Stanford University, AI Driven Leadership Accelerated Program Certification, 01/01/93, Present
- AWS Machine Learning University, AI/ML Advanced Prompt Engineering, AI/ML Leadership, Responsible AI/ML, 01/01/93, Present
- Project Management Institute, PMP Certification, 01/01/93, Present
- Evans School of Public Affairs, University of Washington, Strategic Negotiations, Marketing, 01/01/93, Present
- American Management Association, Harvard Business School, Executive Management Training, 01/01/93, Present
- Cloud Platform Advanced Sales, IT, Cloud Infrastructure, AI & Machine Learning, Digital certifications, 01/01/93, Present
- Microsoft MSSP, MSF, MCSD, trained & trainer, 01/01/93, Present
References
References available upon request.
Timeline
Global Managing Director | Market Expansion
Commvault
11.2024 - Current
Global Managing Director | AWS
Amazon
02.2023 - 11.2024
Global Vice President | Cloud & AI Services
IBM
01.2018 - 12.2022
Global Head | Digital Services Innovation
Adobe Corporation
01.2016 - 12.2016
Chief Digital Officer | Executive Vice President
Capgemini
01.2013 - 12.2017
Managing Partner & Senior Director
Microsoft Corporation
01.2001 - 12.2013
AI Driven Leadership Accelerated Program Certification
Stanford University
AI/ML Advanced Prompt Engineering, AI/ML Leadership, Responsible AI/ML
AWS Machine Learning University
MBA and MEE Programs -
Wilmington University
Bachelor of Science - business administration, international business & economics
University of Delaware
PMP Certification
Project Management Institute
Strategic Negotiations, Marketing
Evans School of Public Affairs, University of Washington
Executive Management Training
American Management Association, Harvard Business School
IT, Cloud Infrastructure, AI & Machine Learning, Digital certifications
Cloud Platform Advanced Sales
MSSP, MSF, MCSD trained & trainer
Microsoft