Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Smith

Katy,TX

Summary

Dedicated and adaptable professional with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
11
years of professional experience

Work History

Independent Contractor Delivery

Amazon
Katy, TX
11.2021 - Current
  • Ensured timely delivery of packages to customers in accordance with company standards.
  • Provided excellent customer service when interacting with clients during package pickups and deliveries.
  • Coordinated parcel delivery using strong time management skills.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Notified customers of delays to decrease calls to support.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Amazon
Katy, TX
04.2020 - 04.2021
  • Managed multiple tasks simultaneously while maintaining a high level of accuracy.
  • Provided technical assistance to customers over the phone and through email.
  • Identified customer needs and provided appropriate solutions.
  • Developed an understanding of customer needs by actively listening to their requests and communicating solutions effectively.
  • Managed multiple projects simultaneously while meeting all deadlines.
  • Adhered to established policies and procedures related to customer service operations.
  • Resolved customer inquiries in a timely manner, ensuring customer satisfaction.
  • Assisted customers in troubleshooting hardware and software issues.

Vent Technician

Universal Hospital Services
12.2016 - 01.2019
  • Able to dialogue with clinical staff on the topics of equipment features, functionality, etc
  • Understands and uses effective conflict resolution skills, e.g., identifies and resolves service concerns, discrepancies and disagreements
  • Ensures prompt and courteous service is delivered to all customers in person and in all communications
  • Takes customer equipment requests and fills orders within established time line
  • Delivers equipment to patient rooms (fill 100% of customer orders) or standby locations in patient-ready condition with appropriate software, configuration, accessories and disposables
  • Verifies standby locations on a daily basis
  • Picks up, cleans and processes all soiled equipment, preparing it for “patient ready” use following all UHS and hospital protocols
  • Conducts equipment tracking rounds using handheld scanners to capture equipment activities
  • Runs reports as required by supervisor and monitors equipment levels
  • Records all non-functional equipment that has been reported by customer
  • Completes safety inspections/preventative maintenance on equipment (when applicable)
  • Documents all equipment incidents in occurrence with both UHS and customer policies
  • Provides all customer feedback to UHS supervisor in a timely manner
  • Performs other assigned duties

Server/Delivery Specialist

Olive Garden
11.2015 - 12.2016
  • Guiding guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
  • Greets guests, in person or on the phone, in a warm and friendly way to make them feel welcome and appreciated
  • Uses product knowledge to describe food and beverage items and to answer guest's questions
  • Assembles prepared food and condiments correctly following Olive Garden standards
  • Checks prepared orders for accuracy and reviews order with guest in person
  • Taking accurate orders and partnering with team members to serve food and beverages that meet or exceed guests’ expectations
  • Providing friendly and attentive service that makes guests feel well taken care of and builds their intent to return
  • Deliver and set up catering food orders
  • Providing excellent customer service

Certified Anesthesia Technician

Memorial Hermann Hospital TMC
03.2015 - 10.2015
  • Assists anesthesiologist with preparation and placement of neurophysiologic monitors
  • Assists with induction by connecting patient to monitors
  • Assists and anticipates needs of anesthesiologist in invasive monitor insertion and procedures such as arterial access, central venous access, fiberoptic intubation and/or difficult airway situations
  • Prepares and sets up equipment
  • Prepares age-appropriate anesthesia equipment, monitors, and airway
  • Prepares and assembles transducer lines and equipment necessary for invasive monitoring
  • Conducts other patient-related procedures
  • Sets up, maintains and transports specialty devices used in the clinical area
  • Trouble-shoots and corrects monitoring equipment problems
  • Responds immediately to OR room calls that require assistance regarding supplies, pharmaceuticals, blood products, forms equipment or other items required during the surgical procedure
  • Supervises the maintenance of anesthesia equipment
  • Inventories and stocks anesthesia supplies consistent with departmental demands
  • Maintains an inventory of properly functioning anesthesia equipment in designated area to track repairs
  • Stocks the operating rooms, specialty carts, anesthesia carts, equipment rooms and remote anesthesia areas with disposable/reusable supplies used by anesthesia
  • Provides input for capital budgets when requested by established deadlines
  • Provides leadership role through appropriate delegation of patient care activities and technical training to staff and new personnel

Surgical Services- Operating Room

Memorial Hermann Hospital TMC
07.2013 - 03.2015
  • Assists the OR Environment/Holding Area Clinical Manager with: planning, organizing, scheduling department workload, and making daily work assignments
  • Assists the OR Environment/Holding Area Clinical Manager with managing departmental employees: provides daily performance feedback to employees as required, gives input into performance appraisals, conducts quality inspections, participates in interviews, and supervises employee training processes
  • Inspects physical condition of facility and takes appropriate corrective actions
  • As needed, will assist with physical preparation of patient and physical environment according to the age/needs of the patient/population served
  • Transports and transfers patients as necessary
  • Functions as a porter between departments ensuring required medical supplies, information, specimens, and products are delivered in a timely fashion
  • Collaborates with Holding Area Nurse to provide staffing resources to the Holding Area
  • Ensures safe care to patients adhering to policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice
  • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff

Patient Transports/Escort- Operating Room

Memorial Hermann Hospital TMC
07.2013 - 03.2015
  • Transports/escorts patients promptly to and from patient rooms and patient care service areas utilizing proper patient transportation equipment within established time frame, as documented on dispatch logs and observed by supervisor
  • Consistently verifies patient I.D
  • Information against patient dispatch information to
  • Ensure accurate transportation of patients to the appropriate areas
  • Receives patient chart from patient’s assigned nurse prior to transport of patient
  • Maintains confidentiality of patient information at all times
  • Displays a working knowledge of policies and procedures relating to patient transportation, delivery of patient-related equipment, and specimen delivery
  • Demonstrates proper mechanical skills in operating and maneuvering transportation devices, (i.e., wheelchairs, stretchers, IV poles, carts, wagons, high chairs, and bedside tables)
  • Communicates with patient and family in an age-appropriate manner
  • Provides specimen delivery
  • Delivers/retrieves patient-related equipment
  • Provides a high level of customer service
  • Demonstrates ownership for responsibilities in assigned area and other designated areas
  • Demonstrates accountability for customer service and professional behavior through personal work ethic, teamwork and effective communication skills

Education

Biology Health Professions

Texas Southern University

Skills

  • Workload Management
  • Customer Support
  • Effective Communication
  • Time management abilities
  • Adaptability and Flexibility
  • Multitasking
  • Attention to Detail
  • Remote Technical Support

Timeline

Independent Contractor Delivery

Amazon
11.2021 - Current

Amazon
04.2020 - 04.2021

Vent Technician

Universal Hospital Services
12.2016 - 01.2019

Server/Delivery Specialist

Olive Garden
11.2015 - 12.2016

Certified Anesthesia Technician

Memorial Hermann Hospital TMC
03.2015 - 10.2015

Surgical Services- Operating Room

Memorial Hermann Hospital TMC
07.2013 - 03.2015

Patient Transports/Escort- Operating Room

Memorial Hermann Hospital TMC
07.2013 - 03.2015

Biology Health Professions

Texas Southern University

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Kim Smith