Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Kimberly Smithson

Columbia,TN

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Professional and knowledgeable with several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Skills in multi-tasking front office duties for 16 therapist. Including scheduling, rescheduling and coordinating therapist schedules to ensure a smooth and efficient flow for patient care.

Overview

5
5
years of professional experience

Work History

Counseling Front Office Receptionist

Mercy Community Healthcare
10.2022 - Current
  • Checked patient insurance, demographic, and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Supported office staff and operational requirements with administrative tasks.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Processed medical insurance claims and payments.
  • Answered phone calls and messages for 16 therapist scheduling appointments, and handling patient inquiries.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Organized paperwork such as charts and reports for office and patient needs.

Scheduling Specialist

Mercy Community Healthcare
10.2022 - 12.2022
  • Called customers to coordinate schedules and set appointments.
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Documented calls and appointments using Athena Health
  • Provided detailed information about available services and requirements.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Scheduled, rescheduled over 100 appointment.
  • Received and updated message for over 28 providers.
  • Received and updated message for over 28 providers.
  • Generate new patient charts.

Team Lead

Call4Health
05.2019 - 10.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Directed and supervised team of 9 ,engaged in scheduling for medical office.
  • Weekly coaching on patient calls to improve patient satisfaction.
  • Process and deliver 90 day and annual reviews.
  • Conduct weekly coaching for

Education

High School Diploma -

Spring Hill High School
Columbia, TN
05.1997

Skills

  • Verbal and Written Communication
  • Problem-Solving Skills
  • Time Management
  • Administrative Support
  • Appointment Scheduling
  • Office Organization
  • Front Office Management
  • Staff Management
  • Call Management
  • Organization Skills

Timeline

Counseling Front Office Receptionist

Mercy Community Healthcare
10.2022 - Current

Scheduling Specialist

Mercy Community Healthcare
10.2022 - 12.2022

Team Lead

Call4Health
05.2019 - 10.2022

High School Diploma -

Spring Hill High School

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Kimberly Smithson