Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kim Sommer

Sarasota,Fl.

Summary

I have 32 years of experience in a managerial position working with Primary Care, Specialty Medical Clinics, such as weight loss /Bariatrics including assisting in the OR with Laparoscopic Bariatric surgery and Gastric Sleeve procedures, I have worked in direct patient care along with managing multiple practices. My expertise is quality patient care team building, proficiency in managing multiple clinics with successful patient care, teamwork, and establishing great working relationships with all physicians and staff to improve patient care and clinic processes to eliminate any type of obstacles. Clinic Administrator offering 28 years of providing medical health services and education. Enhanced health outcomes in specific demographic groups by coordinating health screenings, documenting findings, and following up with individuals to measure success. Strong knowledge of community medical resources. Poised and empathetic problem-solver when tackling difficult issues. Assisted in Building out of new Cardiovascular / Electrophysiology Unit in the Winter Haven Hospital from breaking ground to opening day 18-month project. Highly communicative Medical Practice Manager with a background recommending methods to lower overhead costs and improve efficiency. Detail-oriented professional with exemplary skills in alleviating customer issues with tact and handling insurance company disputes. Promoting great leadership and decision making skills., I 'am currently managing Burn / Plastic Reconstructive Surgery, maintaing coverage for OR, Clinic, and Hospital Floor.

Overview

32
32
years of professional experience

Work History

Medical Practice Manager

HCA Physician Services
Bradenton, FL
2023.11 - Current
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Gained strong leadership skills by managing projects from start to finish.
  • Organized and detail-oriented with a strong work ethic.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Proved successful working within tight deadlines and a fast-paced environment.

Clinic Manager/Administrator

MCR Health Services
Sarasota, Florida
08.2022 - 03.2023
  • Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
  • Communicated with patients with compassion while keeping medical information private.
  • Ordered supplies needed and kept tabs on inventory levels.
  • Complied with OSHA and HIPAA regulations.
  • Sourced qualified employees to provide skilled and adequate coverage for shifts.
  • Mentored and coached interns and newly hired team members on office procedures and computer systems.
  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
  • Devised training programs for new and existing employees.
  • Consulted with clinicians to develop business strategy.
  • Implemented methods to reduce overhead and increase productivity, cutting monthly costs.
  • Developed relationships with healthcare providers to sustain strong referral pipeline.
  • Tracked, organized and counted clinic stock and supplies.
  • Oversaw ordering, purchasing and maintenance of clinical equipment.
  • Supervised internal and external communications by answering queries and complaints.
  • Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.

Medical Clinic Administrator- Florida, Health Specialist

Digestive
03.2021 - 07.2022
  • I currently Manage a Gastroenterolgy Clinic, overseeing physician schedules for, clinic, hospital, and endoscopy center on a daily basis regarding 4 physicians and PA
  • Oversee and managing 17 staff, utilizing daily operations, such as financial and patient care as well as patient flow, taking hospital consults from hospital making sure all critical information gets to on call physician employing training, ensuring HIPPA compliance and Risk Management at the facility level as well as credentialing physicians at hospital level, verification of insurance contracts making sure all staff are trained and updated on any changes clinical or financial, obtaining personnel management and problem solving
  • Acts as Administrator, and Director of Physician Services
  • Evaluated employee performance, completed written appraisals and assisted in developing individual performance goals as provided in company policy and procedural guidelines.
  • Scheduled and communicated staff meetings, using verbal and written communication to inform employees of requirement for attendance, time and subject matter.
  • Participated in development of strong medical team by evaluating applicants, interviewing applicants and training new hires on clinic policies and procedures.
  • Assessed screening information and offered referrals to specific providers for proper care.
  • Worked individually with staff to facilitate problem solving and identify areas for personal improvements in daily operations and in-house career advancement strategies.
  • Followed up with participants to assess and document outcomes.
  • Reviewed company employee records to gain insight into individual learning patterns, recruitment, professional development and staff retention.

Site Manager

Medical Management, BayCare Medical Group
Winter Haven, FL
04.2014 - 03.2021
  • I currently manage WH Cardiovascular Surgery, WH Breast
  • Surgery, General Surgery, WH Hematology/Oncology, and Electrophysiology
  • My work duties are as Follows on a daily basis
  • Oversee the utilization management and daily business operations of all my practices, review financial operational, administrative and regulatory aspects of each Facility
  • Ensure HIPAA compliance and Risk Management at the Facility level
  • Oversees maintenance and purchasing For specific Facility
  • Responsible For patient access to services, insurance contract verification, utilization management, charge ent ry1 collections, clinical support management, quality improvement, referral relations, patient satisfaction, personnel management and problem solving
  • Acts as liaison to Administrator, and Director of Physician Services,
  • My work duties on a daily basis includes, over all operations, managing all 11 physicians schedules, building schedule templates For each along with running reports regarding AR, RVU'S, entering all physicians charges, overseeing referral's, authorizations, counseling and coaching all employees, making sure all staff has updated training For licensure, attend required meeting, setting up meetings with physicians and administrator, huddles, and monthly meeting with staff/physicians, assisting patients in any issue that arises, along with continuous contact with multiple insurance companies per day
  • Place orders for all medications, and all office supplies as well as problem solving with any issues
  • Scheduling and making sure that all equipment is scheduled for regulatory inspection and repairs.
  • Van Dyke Adult PCP, WH Specialty
  • Managed 20 staff, overseen S physicians schedules
  • Maintained daily communication with subcontractors and inspectors to drive forward progress of project.
  • Monitored worksite personnel to maintain high levels of quality and performance.
  • Maintained safe operating compliance and verified that operations met best practice standards.
  • Directed site activities to drive smooth operations and achieve quality assurance metrics.
  • Employed cost management techniques to maintain budget and increase revenue.
  • Performed routine audits to maintain inventories, supplies and equipment.
  • Developed long-range plans, conceptual designs and capital outlay requirements, driving process improvements.
  • Motivated and challenged staff to achieve results while offering developmental and educational opportunities.
  • Interviewed and hired qualified candidates to fill open staff positions.
  • Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Oversaw ordering, purchasing and maintenance of clinical equipment.
  • Implemented policy changes and communicated information and procedures through organizational staff meetings.
  • Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
  • Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
  • Created and implemented policies and procedures for effective practice management.
  • Complied with OSHA and HIPAA regulations.
  • Implemented methods to reduce overhead and increase productivity, cutting monthly costs.

09.2012 - 04.2014
  • Along with managing 19 staff schedules for physician coverage and patient care ran multiple reports on a daily basis regarding Revenue, RVU'S, Insurance Denials due to incorrect coding or diagnosis, set up staff huddles weekly, monthly meeting with physicians, training for all staff, assisting in any patient issues.ETC.

Team Lead, Supervisor

Mercy Beaverdale Clinic, Primary Care
Des Moines
03.2011 - 08.2012
  • Managed 3 PCP physicians Practice, ran daily reports regarding practice activity and flow, AR, AP, incorrect insurance billing, managed all 3 provides schedules, scheduled staff meeting, assisted all patients with any issues, trained staff with new learning processes, managed all activities
  • Placed orders for multiple vaccines, and all office supplies
  • La
  • 50310 515

Supervisor

PCP Physicians Group
10.2008 - 01.2011
  • Supervised 32 staff, overseen all clinic functions, managed all physicians Daily schedules, ran multiple reports regarding patient flow/ revenue, performed Audits regarding physicians documentation, HIPPA compliance, scheduled regulatory staff, and physicians meeting
  • Assisted in implementing New EMR software, making sure training on all employees were consistent and up to date, scheduled regulatory state inspections, ordering supplies for office assisted all patients with any issues.

ETC, Mercy Medical Center
Des Moines, IA.
01.2003 - 01.2008
  • Transferred to Supervising PCP Clinic: Worked as a clinical tech in Pre-Op, Labor and Delivery assisting RN'S in prepping and preparing all patients for scheduled surgeries anything from minor to emergency surgeries, duties were drawing CBC, BMP,Type and Cross match, PT/PT, ETC
  • EKG's, preps, caths., preparing Case Carts for multiple types of surgeries, along with making sure that critical supplies were available at all times, also assisted RN in the Operating room
  • This is just a brief summary of my job duties.

Office Manager

Dr. David Puentes
Bartow, Fl
03.1989 - 10.2003
  • Managed entire office processes from 03/1989 through 09/28/2003, such as physicians schedules, all billing/coding, AP/AR, State inspections on x-ray equipment, and all other office equipment, Re- Credentialing physicians yearly with multiple insurance company's, keeping track of all education training regarding all staff, and physicians, renewing all medical license, arranging weekly, and monthly staff meeting to improve patient care.

Education

IA Certification Green Belt ID# 42073516774922 - International Six Sigma -

01.2018

Administrative health certification - National Allied Health Certification, Irvine CA Certification# 160975 -

Eckerd College

Saint Petersburg FL Six Sigma course Clinical tech training -

Mercy Medical Center

West Des Moines -

Des Moines IA Nursing assistant- DMACC -

Ankeny Campus

Skills

  • Team Builder,customer needs, outcome, cost,process Focused, andcontinuous improvements
  • Marketing
  • Clinical management
  • Plan a system wide strategy to serve customer needs and achieve the vision of the organization
  • Promoters of culture,recognition, reward,education, training andcommunication
  • Corporate compliance
  • Patient flow
  • Back office
  • Orientation and training
  • Revenue management

Accomplishments

  • Supervised team of 6 clerical staff, 6 ARNP's covering Hospital Floor, and 2 PA's covering OR daily, along with 4 PA's covering clinic daily with 2 physicias, maintaining all staff schedules, including Clinic, OR, and Floor on a daily basis.
  • SIX SIGMA GREEN BELT Certification
  • NRCAHA Certification -Medical
  • BayCare Leadership Development certification

Timeline

Medical Practice Manager

HCA Physician Services
2023.11 - Current

Clinic Manager/Administrator

MCR Health Services
08.2022 - 03.2023

Medical Clinic Administrator- Florida, Health Specialist

Digestive
03.2021 - 07.2022

Site Manager

Medical Management, BayCare Medical Group
04.2014 - 03.2021

09.2012 - 04.2014

Team Lead, Supervisor

Mercy Beaverdale Clinic, Primary Care
03.2011 - 08.2012

Supervisor

PCP Physicians Group
10.2008 - 01.2011

ETC, Mercy Medical Center
01.2003 - 01.2008

Office Manager

Dr. David Puentes
03.1989 - 10.2003

IA Certification Green Belt ID# 42073516774922 - International Six Sigma -

Administrative health certification - National Allied Health Certification, Irvine CA Certification# 160975 -

Eckerd College

Saint Petersburg FL Six Sigma course Clinical tech training -

Mercy Medical Center

West Des Moines -

Des Moines IA Nursing assistant- DMACC -

Ankeny Campus

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Kim Sommer