Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Joint Use Specialist
CoServ Electric
05.2021 - Current
Serve as a point of contact for operational questions associated with Joint Use application process and make-ready billing.
Track and maintain accurate records of certificate of insurance for joint use entities.
Review application submittals for completeness and accuracy.
Create, track and collect invoices for Joint Use attachments, Engineering, and make-ready costs.
Manage billing activities for annual pole rent.
Track past due invoices and facilitate collection activities.
Process received make-ready invoices for payment.
Maintain new permits, inspections, and post inspection items in Joint Use tracking system.
Track permitting activity monthly and maintain records to measure application volume.
Maintain knowledge of all existing Joint Use contracts and manage records of contracts to be readily available for reference.
Prepare yearly billing reports for all Joint Use companies.
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Review and update the joint use processes and QC process to assure business excellence.
Engineering Services Administrative Assistant Sr.
CoServ Electric
06.2010 - Current
Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
Maintained a well-organized filing system to ensure easy access to important records and documents.
Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Enhanced communication between departments with timely and accurate preparation of reports and documents.
Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
Reduced email response time, prioritizing urgent communications and delegating tasks effectively.
Oversaw budget tracking and expense reporting, ensuring projects stayed within financial constraints.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Maintained inventory of office supplies and placed orders.
Engineering Svc Administrative Coordinator Sr.
CoServ Electric
03.2004 - Current
Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
Streamlined office operations by implementing efficient administrative processes and procedures.
Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
Schedule appointments for Electric Engineering Techs to meet with Members and customers.
Generate new individual Member accounts in the customer information system (NISC-CIS)
Communicate with City/County authorities to obtain 911 address plats.
Utilize GIS map (ArcMap) to obtain new account information and prepare Project Engineering job packet for account generation.
Generate new subdivision and apartment accounts in mass quantity be entering account data into a spreadsheet template for uploading into the customer information system (NISC-CIS).
Maintains NISC-CIS account accuracy by processing tasks assigned to Engineering services by other departments.
Maintain thorough knowledge and understanding of CoServ's work management (Maximo), GIS mapping(ArcMaps), customer information system (NISC-CIS), SharePoint and Outlook programs.
Mentors and trains new Engineering Services Administrative Coordinators for all position responsibilities.
Prepares check requests for work order refunds.
Distributes Engineering departmental mail and inter-office correspondence.
Assists Electric Engineering techs in maintaining their Outlook calendar.
Research bankruptcy notifications for outstanding balances.