Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Sprouse

Lindsay

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Joint Use Specialist

CoServ Electric
05.2021 - Current
  • Serve as a point of contact for operational questions associated with Joint Use application process and make-ready billing.
  • Track and maintain accurate records of certificate of insurance for joint use entities.
  • Review application submittals for completeness and accuracy.
  • Create, track and collect invoices for Joint Use attachments, Engineering, and make-ready costs.
  • Manage billing activities for annual pole rent.
  • Track past due invoices and facilitate collection activities.
  • Process received make-ready invoices for payment.
  • Maintain new permits, inspections, and post inspection items in Joint Use tracking system.
  • Track permitting activity monthly and maintain records to measure application volume.
  • Maintain knowledge of all existing Joint Use contracts and manage records of contracts to be readily available for reference.
  • Prepare yearly billing reports for all Joint Use companies.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Review and update the joint use processes and QC process to assure business excellence.

Engineering Services Administrative Assistant Sr.

CoServ Electric
06.2010 - Current
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Enhanced communication between departments with timely and accurate preparation of reports and documents.
  • Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
  • Reduced email response time, prioritizing urgent communications and delegating tasks effectively.
  • Oversaw budget tracking and expense reporting, ensuring projects stayed within financial constraints.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained inventory of office supplies and placed orders.

Engineering Svc Administrative Coordinator Sr.

CoServ Electric
03.2004 - Current
  • Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
  • Schedule appointments for Electric Engineering Techs to meet with Members and customers.
  • Generate new individual Member accounts in the customer information system (NISC-CIS)
  • Communicate with City/County authorities to obtain 911 address plats.
  • Utilize GIS map (ArcMap) to obtain new account information and prepare Project Engineering job packet for account generation.
  • Generate new subdivision and apartment accounts in mass quantity be entering account data into a spreadsheet template for uploading into the customer information system (NISC-CIS).
  • Maintains NISC-CIS account accuracy by processing tasks assigned to Engineering services by other departments.
  • Maintain thorough knowledge and understanding of CoServ's work management (Maximo), GIS mapping(ArcMaps), customer information system (NISC-CIS), SharePoint and Outlook programs.
  • Mentors and trains new Engineering Services Administrative Coordinators for all position responsibilities.
  • Prepares check requests for work order refunds.
  • Distributes Engineering departmental mail and inter-office correspondence.
  • Assists Electric Engineering techs in maintaining their Outlook calendar.
  • Research bankruptcy notifications for outstanding balances.
  • Assist is testing software upgrades as needed.

Education

Gainesville High School
Gainesville, TX

Skills

  • Customer relations
  • Problem-solving skills
  • Written communication
  • Task prioritization
  • Customer relationship management
  • Documentation management
  • Joint Use Project Management
  • Meeting Planning
  • Workflow automation
  • Problem-solving

Timeline

Joint Use Specialist

CoServ Electric
05.2021 - Current

Engineering Services Administrative Assistant Sr.

CoServ Electric
06.2010 - Current

Engineering Svc Administrative Coordinator Sr.

CoServ Electric
03.2004 - Current

Gainesville High School