Knowledgeable Program Support Assistant with background in providing comprehensive support to program operations. Known for efficiently managing administrative tasks and contributing to process improvements. Demonstrated ability in coordinating schedules and enhancing team productivity.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Program Support Assistant (OA)
Department of the Interior BOEM Gulf of America
01.2020 - Current
Company Overview: This is a federal job
Receive, read, and controls all incoming correspondence, reports, instruction, and screen out those items which can be personally handled or forwarded to other staff. I supply background material such as administrative SOP guidelines to staff as needed. Draft replies to general inquires not requiring technical knowledge of the program or projects under supervisor’s control. Relay various administrative instructions to subordinates units, collect data, prepare reports, for professional and or technical staff. Maintains control records incoming correspondence and other action documents. Coordinate and follow up on work in process to incur timely reply or action. Serves as a center of competence for all correspondence originating in EAS and forwards for appropriate signatures. Reviews all correspondence for compliance with policies and procedures. Assure correct grammar, punctuation, consistency, format, enclosures, and attachments. Routinely prepares documents for approval and signature by Section Chief. Perform queries, including electronic library and other data searches, to assist in compiling and summarizing statistical data related environmental issues. Performs a variety of administrative data entry, data quality control and report production from various data base systems. Updates the appointment calendar and regulates access of visitors to the office.
Drafts routine (EIS), NEPA documents and correspondence related to oil, gas and other mineral operations on the outer continental shelf (OCS). Retrieval of the final EIS documents, review, merge and check for accuracy, and prepares materials are routed properly. Responsible for filing and maintenance of official NEPA documents files and other EAS documents, as requested. Maintain working and reference project electronic files and data base according to established functional files systems involving classification of material into a large number of headings and subheadings. Track all departmental correspondence and action items that come from ORD and Regional Supervisor. Assists Section chief in performance of duties assigned to that position, assist other Sections in preparing any supporting documents required for submitting special award nomination. Monitors and coordinates timely completion of performance ratings and evaluations.
Maintain proper time and attendance records and documentation. Receive and review overtime request for accuracy and compliance with regulations and clarify questionable data with the responsible supervisors. Route telephone calls, visitors, and messages. Responsible for maintaining appropriate stock of office forms and supplies, Ensure prompt ordering and receipt of required materials. Coordinate information on annual procurement cycle for EAS and OE including staying informed of pending deadlines, changes in procurement status, issuance of purchase requisitions, request for proposal and all other procurement related matters. Assist in all phases of employee In/Out processing, to include assuring setup of office space and equipment, updating employee distribution list, distributing and /or collecting off keys and ensuring supervisor completes Exit Clearance for departing employees
Responsible for making all necessary arrangements for EAS Unit I and II employees conducting official travel. Which consist of arranging schedules of visits, making lodging and transportation reservations, notifying organization and officials to be visited, and submitting travel vouchers and reports. Coordinating travel arrangements with contract travel agency and assuring all travel arrangements are in accordance with DOI travel policies.
Supervisor: Helen Rucker ((504) 736-2421)
Okay to contact this Supervisor: Yes
Program Support Assistant (OA)
Department of the Interior BOEM, Gulf of Mexico OCS Region
12.2016 - 12.2020
Company Overview: This is a federal job
Maintain schedules and appointments, coordinates meetings, and/or schedules conferences, via the use of calendars, Excel spreadsheets and email. Updates the appointment calendar and regulates access of visitors to the office Drafts routine (EIS), NEPA documents and correspondence related to oil, gas and other mineral operations on the outer continental shelf (OCS). Retrieval of the final EIS documents, review, merge and check for accuracy, and prepares materials routed through the Program Manager/ Regional Supervisor for review and signature. Track all departmental correspondence and action items that come from ORD and Regional Supervisor. Processes incoming and outgoing materials, correspondence, reports, memoranda, and other forms of written communication. Edits letters, composes letters, and reports, and ensures compliance with regulations, rules of grammar, format guidelines, and special policies. Performs office automation duties using such software applications as electronic mail, work processing, calendar, spreadsheet, database, and/or graphics. Coordinate's audio and/or video conferences. Receives telephone calls and visitors, referring callers and visitors directly to the appropriate staff. Makes travel arrangements, contacts travelers to relay information, and creates and reviews travel vouchers for compliance with policies.
Log, prepares and verifies timesheets for assigned staff members, ensuring correct time, leave and appropriate codes are entered into the QuickTime pay system. Purchases office supplies and equipment via the government purchase card or purchase order. Ensures purchases are made using appropriate procurement vehicles, requisitions, purchase orders, and credit card. Assists with the preparation, reporting and execution of an office budget, by maintaining appropriate logs and spreadsheets. Maintains electronic files and records.
Supervisor: Helen Rucker ((504) 736-2421)
Okay to contact this Supervisor: Yes
Secretary (OA)
Department of the Interior BOEM, Gulf of Mexico OCS Region
01.2015 - 01.2016
Company Overview: This is a federal job
Automate environmental impact statements (EIS) and other NEPA documents related to oil, gas and other mineral operations on the outer continental shelf (OCS). Retrieval of the final EIS documents, review, merge and check for accuracy, and proper format before routing to Regional Supervisor for signature. Track all departmental correspondence and action items that come from ORD and Regional Supervisor. Controls all incoming correspondence and action documents, screens all in-coming mail and forwards to Section chief or appropriate individual. See that all outgoing mail conforms to BOEM procedure before leaving building. Maintain current and complete section files and records of technical and administrative instructions, directives and memorandum, outgoing mail, and correspondence. Assists staff with other software programs and problem resolution to develop their expertise. Responsible for travel and training needs; arranges hotel and air travel reservations, ensure that all requirements are completed before travel, maintain active communication with Duluth travel during staff travel. Maintain and process Time and Attendance for 26 staff members in accurate and timely manner. Schedule meetings and conference calls. Created weekly and monthly reports.
Supervisor: Gary Goeke (504-736-3233)
Okay to contact this Supervisor: No
Yeoman First Class
United States Coast Guard Marine Safety Office
07.2010 - 08.2014
Company Overview: This is an Active-Duty Military Occupational Specialty
Trained and managed 5 administrative personnel on day-to-day operations to ensure 100% completion of projects without micro-managing employees. Prepared employee evaluation that focused on employee performance, competencies, engagement and development. Maintained detailed administrative and procedural processes to improve accuracy and efficiency of data base. Provided reports on employee headcount, monthly HR reports and quarterly training reports, monthly employee leave (military and civilian employee). Provided conflict resolutions, moderating all disputes and grievances between parties with the goal of speedy and fair resolution. Spear headed special projects and events, eliminating obstacles and saving time through effective emergency resolution. Automated office operations by effectively managing itineraries, entertainment, scheduling, correspondence, record tracking, event planning, logistics, office communications and personnel management. Streamlined workflow prioritization, project management, productivity/performance management, progress in interpersonal and communication skills, time management, and organizational/ document writing. Improved accounting agenda turnaround times though effective tracking of deposits, payments, budget estimates, progress and expense tracking reports. Championed high levels of customer satisfaction by securing focal contact lead and thus increased levels of resolution. Managed inventory control for office equipment valued at $7000. Monitored multiple databases to keep track of all company inventory. Manage Military DEERS Office (ID Card Office), As the units Travel Manager I issued travel orders, travel funds, prepared and approved all Command Unit travel claims. Coordinated meetings with other department managers and served as main liaison between personnel and management staff.
Supervisor: Michael Elkins (985-380-5312)
Okay to contact this Supervisor: No retired
Yeoman First Class
United States Coast Guard Port Security Unit 308
06.2007 - 07.2010
Company Overview: This is an Active-Duty Military Occupational Specialty
Supervised and trained administrative personnel on day-to-day operations to ensure 100% completion of projects. Prepared employee evaluation that focused on employee performance, competencies, engagement and development. Managed employee leave. Provided onsite training, moderating all disputes and grievances between parties with the goal of speedy and fair resolution. Researched special projects and events, eliminating obstacles and saving time through effective emergency resolution. Automated office operations by effectively scheduling and managing travel itineraries, prepared correspondence, prepared and approved travel claims, record maintenance and tracking, logistics, office communications and personnel management. Streamlined workflow prioritization, project management, productivity/performance management, progress in interpersonal and communication skills, time management, and organizational/ document writing. Drafted internal announcements and sent them in a timely manner. Managed pay audits, managed all units travel claims, tracking of deposits, payments, budget estimates, progress and expense tracking reports. Managed inventory control for office equipment valued at $2500.
Company Overview: This is an Active-Duty Military Occupational Specialty
Researched special projects and events, eliminating obstacles and saving time through effective emergency resolution. Automated office operations by effectively scheduling and managing travel itineraries, prepared correspondence, scheduled employee leave, record maintenance and tracking, office communications. Streamlined workflow prioritization, progress in interpersonal and communication skills, time management, and organizational/ document writing, personnel pay entry and auditing, tracking of employee direct payroll deposits, payments, data entry, managed mail room. Issued permanent change of station orders and travel entitlements. Counseled members on career goals, and permanent change of station orders and entitlements. Issued military, civilian and dependent ID cards.
Supervisor: SKC Billie Gordon (843-452-5853)
Okay to contact this Supervisor: Yes
Yeoman Second Class
United States Coast Guard Training Center Cape May
06.1998 - 08.2003
Company Overview: This is an Active-Duty Military Occupational Specialty
Diligently monitored personnel records to confirm proper pay resolution. Systematically prepared pay and Serviceman Group Life insurance documents for audits. Created databases and spreadsheets to monitor inventory and reporting accuracy. Analyzed employment-related data and prepared required reports. Verified and logged in deadlines for responding to daily inquiries. Provided accurate and appropriate information in response to customer inquiries. Processed and maintained up-to-date records and authorized leave documents for all Coast Guard recruits as they entered booth camp.
Supervisor: YNC Chad Arnold (409-632-6717)
Okay to contact this Supervisor: Yes
Seaman Apprentice/Seaman/Yeoman Third Class
United States Coast Guard Activities/Sector New York
07.1992 - 06.1998
Company Overview: This is an Active-Duty Military Occupational Specialty
Customer service logistic support, maintained personnel records, entered and processed employee leave. Issued military ID cards
Education
Bachelor's degree - Family and Child Services
University Of Phoenix online Campus
Phoenix, AZ
10.2018
Associate degree - General Studies
University of Phoenix AXIA online campus
Tempe, AZ
05.2013
Skills
Records management
Scheduling management
Administrative support
Spreadsheet management
Database management
Business correspondence writing
Affiliations
Troops to Teachers - Active member
Certification
Proficient in Microsoft Excel Spreadsheet
Proficient in QuickTime Time and Attendance System
Proficient in the Financial and Business Management System (FBMS)
Proficient in Technical Information Management System (TIMS)
Proficient with National Environmental Policy Act (NEPA)
Proficient in Concur- Expense management, Travel and Invoice Software
Proficient in CitiManager government travel card software
Timeline
Program Support Assistant (OA)
Department of the Interior BOEM Gulf of America
01.2020 - Current
Program Support Assistant (OA)
Department of the Interior BOEM, Gulf of Mexico OCS Region
12.2016 - 12.2020
Secretary (OA)
Department of the Interior BOEM, Gulf of Mexico OCS Region
01.2015 - 01.2016
Yeoman First Class
United States Coast Guard Marine Safety Office
07.2010 - 08.2014
Yeoman First Class
United States Coast Guard Port Security Unit 308
06.2007 - 07.2010
Yeoman Second Class/Yeoman First Class
United States Coast Guard Sector Charleston
08.2003 - 06.2007
Yeoman Second Class
United States Coast Guard Training Center Cape May
06.1998 - 08.2003
Seaman Apprentice/Seaman/Yeoman Third Class
United States Coast Guard Activities/Sector New York