Summary
Overview
Work History
Education
Skills
Timeline
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Kim Stanczyk

Summary

Detail oriented Human Resource Coordinator with 15 plus years of Executive Administrative Support, HR and Administration, Project and Staff Management. Accomplished professional with proven ability to multi task, enhanced with exceptional organizational skills. Possess' excellent planning and prioritizing skills coupled with strong problem-solving skills and the ability to make independent decisions.

Overview

23
23
years of professional experience

Work History

Assistant to Operation Manager

EARL M JORJENSON
08.2021 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
  • Streamlined document preparation, ensuring accuracy and compliance with industry standards.
  • Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
  • Pulled, verified, and packaged items for shipment.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
  • Reduced order errors with thorough quality control checks before dispatching shipments.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Coordinated international shipments by researching customs regulations and preparing necessary documentation.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods.
  • Ensured accurate record-keeping through diligent maintenance of shipment logs and databases.

  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Collaborated with manufacturing and supply chain management.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Organized records of vehicles, schedules and completed orders.

PACKING SUPERVISOR

DONSCO
09.2021 - 08.2023
  • Adapted quickly to changes in product lines or customer requirements, ensuring consistent performance levels despite fluctuations in demand.
  • Developed effective team strategies, fostering collaboration among staff members.
  • Reduced material waste through careful inventory management and organization.
  • Streamlined the packing process, reducing overall time spent on each task.
  • Evaluated employee performance regularly, providing constructive feedback and opportunities for growth within the company structure.
  • Fostered an inclusive workplace culture that prioritized teamwork, respect, and open communication between all employees across various roles within the organization.
  • Managed staff schedules and workload distribution, resulting in optimal workflow patterns throughout peak seasons or periods of high demand.
  • Enhanced packing efficiency by implementing new packing methods and procedures.
  • Increased order accuracy by implementing a thorough quality control system.
  • Identified areas for improvement in packing processes, leading to continuous optimization efforts.
  • Oversaw daily operations of the packing department, ensuring accurate completion of all tasks within established deadlines.
  • Maintained a safe work environment by enforcing strict adherence to safety guidelines and protocols.
  • Collaborated closely with shipping department to coordinate outgoing shipments efficiently while minimizing errors during transit.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
  • Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
  • Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
  • Implemented innovative solutions to address common challenges in the packing process, leading to improved outcomes.
  • Coordinated with other departments to ensure seamless communication and timely deliveries.

Supervisor/Customer

Bath and Body Works
10.2019 - 09.2021
  • Coordinated the administration of product, understood customer needs to generate sale
  • Monitored and maintained brand image through business model change
  • Managed a customer service team that encompasses logistics support, auditing duties, data analysis, and customer complaints
  • Provided backup assistance as needed for all front-end employees
  • In charge of shipping and receiving
  • Executed customer returns and exchanges
  • Offered alternatives to customer returns in an effort to reduce store return levels
  • Schedule breaks among employee's
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Optimized scheduling to ensure full coverage during peak hours without overstuffing, balancing customer service with cost efficiency.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Manager

Bouncin Kids
06.2007 - 04.2017
  • Eliminated company liability to lawsuits by creating policies and culture resulting in fair and lawful work environment adhering to state and local employment law, saving company multiple legal action and expenses
  • Created training manuals and provided training to eliminate company liability
  • Developed employee training program and materials resulting in increased customer service and sales growth of 15% annually
  • Created company Handbook, Job Descriptions, and Manuals
  • Developed employee performance based evaluations and materials for all positions, conducted exit interviews
  • Overseeing customer service, purchasing, marketing
  • Responsible for payroll, vacation, scheduling, accounting, taxes, and state inspections
  • Administrating Employee relations, recruiting and, hiring and exit interviews
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Branch Office Administrator

Edward Jones Corp.
09.2004 - 12.2012
  • Drafted meeting agenda, supplied advance materials for meetings, conferences and executed all follow up
  • Managed record keeping, customer service, sales and scheduling appointments
  • Implemented Financial planning recommendations prepared and contributed to business plans designed to increase office efficiency
  • Marketing, purchasing, and bill pay
  • Transitioning into the Broker Status
  • 100% outstanding Customer Service and technical help
  • Open and closed accounts, processed health care accounts, 401k plans, annuities and long term health care

HR Coordinator /Production lead

Metal Industries
04.2002 - 06.2004
  • Cut Worker companions cases and claims more than 85%
  • In charge of receivables and inventory
  • Supervised manufacturing and on time shipments
  • In-charge of employee benefits/ enrollment
  • Recruited, conducted new hire orientation, development, and training courses
  • Manufactured products to make on time shipments
  • In charge of payroll, employee points and vacation
  • Produced production schedule to provide manufacturing efficiency
  • Prepared labor reporting
  • Maintained files in accordance with legal requirements and company policies and procedures
  • Worked as a team leader
  • Implemented a behavior based safety program, reducing targeted unsafe behaviors by 45% over in 6 months
  • Decreased Turnover by over 20%

Education

High School Diploma - Business Law

West Seneca West Sr High

Certificate - Paralegal

Washington On-Line Institute

Skills

  • Fast learner
  • Time management
  • Computer skills
  • Attention to detail
  • Problem-solving
  • Workload management
  • File and record keeping
  • Office administration
  • Event planning
  • Schedule coordination
  • Conflict resolution
  • Operations support
  • Inventory management
  • Production leadership
  • Teamwork and collaboration
  • Strong problem solver

Timeline

PACKING SUPERVISOR

DONSCO
09.2021 - 08.2023

Assistant to Operation Manager

EARL M JORJENSON
08.2021 - Current

Supervisor/Customer

Bath and Body Works
10.2019 - 09.2021

Manager

Bouncin Kids
06.2007 - 04.2017

Branch Office Administrator

Edward Jones Corp.
09.2004 - 12.2012

HR Coordinator /Production lead

Metal Industries
04.2002 - 06.2004

Certificate - Paralegal

Washington On-Line Institute

High School Diploma - Business Law

West Seneca West Sr High

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Kim Stanczyk