Summary
Overview
Work History
Education
Skills
Accomplishments
Work Preference
Interests
Timeline
Generic

Kim Stevenson

Store Management
Carson City,NV

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

33
33
years of professional experience

Work History

Store Manager

Starbucks
06.2019 - Current
  • Responsible for training, onboarding, and continuous development for organizational capability
  • Consistently review store performance through existing company tools to close gaps and elevate performance
  • Actively manage partners by conducting regular performance conversations, providing feedback, and setting elevated goals to improve performance
  • Modeled mission and values to ensure partners felt valued and appreciated
  • Lead change management with peers around systems and programs
  • Provide ongoing coaching and encouraged collaboration with peer group.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed inventory control, cash control, and store opening and closing procedures.

Store Manager

NATURAL GROCERS
06.2016 - 06.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Financial Center Manager

BANK OF AMERICA
03.2015 - 06.2016
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Implemented policies to improve efficiency and team performance.
  • Increased client retention rates by delivering tailored financial advice and addressing individual needs promptly.
  • Enhanced customer satisfaction with exceptional service, relationship building, and personalized banking solutions.
  • Mentored staff members in sales techniques, product knowledge, and industry best practices to maximize performance levels consistently.

General Manager

TITLEMAX
03.2014 - 03.2015
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Apparel Manager

NIKE INC.
08.2012 - 03.2014
  • Collaborated with other department managers to develop cross-promotional initiatives that increased overall store revenue.
  • Managed inventory effectively, ensuring optimal stock levels and minimizing loss through regular audits and accurate tracking systems.
  • Boosted customer satisfaction by implementing effective visual merchandising strategies and maintaining a well-organized store layout.
  • Improved employee retention rates by creating a positive work environment, offering growth opportunities, and recognizing team accomplishments.
  • Assisted customers with sizing issues or style recommendations, delivering personalized shopping experiences that fostered loyalty.
  • Increased sales by training staff on product knowledge, customer service techniques, and upselling tactics.
  • Coordinated with other departments to ensure seamless execution of store-wide initiatives; this led to a more cohesive brand identity and improved customer experience.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Store Manager

FRESH AND EASY NEIGHBORHOOD MARKET
04.2009 - 08.2012
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.

District Manager

SOUTHERN WINE AND SPIRITS OF NEVADA
08.2007 - 04.2009
  • Kept sales team focused and driven; toiled closely with Store Managers of over 300-retail chains and sales team in market
  • Superintended ordering and aspects of the market expectations; displayed execution of beer sales representatives
  • Constructed strong relationships with Chain Managers; liable for sales goals, a team of 6 people and 4 merchandisers.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Modeled best practices for sales and customer service.
  • Built positive and productive relationships with store and field leadership.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.

Beer Territory Manager

NEVADA BEVERAGE
01.2004 - 01.2007
  • Managed over 50 accounts within Las Vegas Nevada territory.
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
  • Identified opportunities for upselling and cross-selling, resulting in increased average deal size.

Operations Specialist

ALBERTSON'S INC.
01.1991 - 01.2000
  • Ran 20 Non-Foods Departments and engaged with Managers by touring tours weekly or bi-weekly depending on skill level of the Manager; motivated and mentored team of the Managers; answerable for labor goals along with gross profit
  • Implemented programs with support of all Store Managers and Non-Foods Managers on weekly or monthly basis
  • Sustained high standards of each store and created promotions that would increase both sales and gross profit.
  • Collected, arranged, and input information into database system.
  • Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
  • Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Education

High School Diploma -

Palmdale High School
Palmdale, CA
06.1968

Skills

  • Creating a positive work environment
  • Multitasking and Organization
  • Problem-Solving
  • Recruitment and Hiring
  • Goal Setting
  • Driving Results

Accomplishments

  • Successfully Trained 3 Store Managers
  • Store manager of the quarter fy23 q-3
  • Mentor and advisor to my peers
  • 15% yoy comps
  • Average ops score of 77

Work Preference

Work Type

Full Time

Location Preference

HybridOn-SiteRemote

Important To Me

401k matchCompany CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursTeam Building / Company Retreats4-day work weekWork from home optionStock Options / Equity / Profit SharingPersonal development programs

Interests

I love to work with Animals, and I also enjoy sports

Timeline

Store Manager

Starbucks
06.2019 - Current

Store Manager

NATURAL GROCERS
06.2016 - 06.2017

Financial Center Manager

BANK OF AMERICA
03.2015 - 06.2016

General Manager

TITLEMAX
03.2014 - 03.2015

Apparel Manager

NIKE INC.
08.2012 - 03.2014

Store Manager

FRESH AND EASY NEIGHBORHOOD MARKET
04.2009 - 08.2012

District Manager

SOUTHERN WINE AND SPIRITS OF NEVADA
08.2007 - 04.2009

Beer Territory Manager

NEVADA BEVERAGE
01.2004 - 01.2007

Operations Specialist

ALBERTSON'S INC.
01.1991 - 01.2000

High School Diploma -

Palmdale High School

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Kim StevensonStore Management