Strong background in office administration, with experience as an office secretary, data entry clerk, and administrative assistant. Other roles include logistics and operations management, with a recent permanent position as a Logistics Coordinator at Saddle Creek Logistics Services. Skills include payroll, insurance, accounting, and proficiency in Microsoft Excel, Word, and PowerPoint. Proven track record of team building and leadership, as well as strong customer service skills. With a degree in Management and a background in logistics, transportation, and supply chain, Well-suited for roles such as office coordinator, logistics coordinator, or administrative assistant in industries such as transportation, logistics, storage, and medical. Dedicated and seeking opportunity with potential for growth and development. Well-qualified in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Hi, I’m
Kimberly Suther
Salisbury,NC
Summary
Overview
34
years of professional experience
Work History
DNP Imagingcomm America Corporation
Logistics Associate
11.2023 - 01.2024
Job overview
- Arrange pick up of shipments from outside carriers.
- Maintained clean, orderly work environment free of hazards.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
Saddle Creek Logistics Services
Senior Logistics Coordinator
02.2014 - 03.2023
Job overview
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Secure temporary drivers as unassigned routes are available.
- Ensure paperwork for temporary drivers is current and up to date.
- Communicate with drivers and shipping personnel to ensure trucks are properly loaded.
- Provide detailed directions and instructions to properly route drivers.
- Update supervisors/manager on problem loads, and what actions need to be taken.
- Take check calls from drivers, ensuring that loads will deliver on time.
- Schedule and dispatch drivers to shipper in accordance with established procedures
- Ensure on-time delivery for customer satisfaction and safety compliance using People Net software
- Maintain close working relationship and open communication with drivers, warehouse leads, management, and customers
- Maximize utilization of equipment (35 tractors/101 trailers)
- Monitor hours of service for drivers and safety compliance using People Net software (including temporary drivers)
- Coach, train, and develop new employees on policy and procedure in Truck Mate and People Net
- Excellent oral and written communication skills and ability to multi-task
- Demonstrated leadership, communication and administrative skills
- Knowledge of less-than-truckload industry, and DOT rules and regulations
- Improved on-time delivery rates by closely monitoring shipment schedules and proactively addressing potential delays or issues.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Created reports to provide insights into logistics operations and performance.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Facilitated cross-training programs for logistics staff members, enhancing overall team flexibility and adaptability during peak periods or employee absences.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and fast-paced environment.
Carolinas Medical Center – NorthEast
Pre-Services Specialist
03.2003 - 09.2013
Job overview
- Obtained authorizations for surgical procedures and/or inpatient stays from insurance companies.
- Determined eligibility and benefits of individual policies
- Maintained close working relationship with various clinics
- Provided documentation of authorization requirements for each account
- Proficient in use of ICD-9 and CPT coding as required for position
- Developed and maintained collection calls for Pain Management Center on daily basis
- Assisted in implementation and training of STAR operating system for hospital and clinical staff in November, 2009. Trained groups of 10-20 people.
- Analyzed client feedback to identify areas of improvement, implementing changes as needed to maintain excellence in customer service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Collaborated effectively with cross-functional teams, fostering atmosphere of teamwork and open communication that led to successful project outcomes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Streamlined internal processes for increased efficiency in handling client requests and project management.
- Ensured strict compliance with regulatory requirements, reducing risk exposure while maintaining strong reputation for company.
- Collaborated effectively with cross-functional teams, fostering atmosphere of teamwork and open communication that led to successful project outcomes.
Cabarrus County Schools
Administrative Assistant
03.1992 - 12.1997
Job overview
- Provided difficult skilled clerical and responsible administrative work to Assistant Superintendent for Curriculum and Instruction
- Designed and formatted publications, reports, grants, forms, brochures, handouts, and related tasks as required or requested.
- Maintained thorough knowledge of department programs and policies with emphasis on establishing and maintaining effective working relationships with associates and general public.
- Processed variety of information regarding availability and type of school programs and curriculum
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
Cabarrus County Schools
Vocational Education Secretary
10.1989 - 01.1992
Job overview
- Provided secretarial support to Vocational Education Director by managing efficient office operation.
- Performed administrative duties including budget preparation
- Designed and formatted publications, reports, grants, forms, brochures, and handouts
- Interacted with various community and state leaders, principals, APIs, IPCs, 65 vocational educational teachers, and administrative staff
- Maintained financial records for middle and high schools, three centralized programs, and administrative office.
- Provided monthly expenditure analysis to department heads at each school.
- Maintained all facets of bookkeeping for centralized programs.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
Education
University of North Carolina at CharlotteCharlotte, North Carolina
BSBA, Management
05.2011
University Overview
Rowan-Cabarrus Community CollegeConcord, North Carolina
Associate in Arts
06.1995
University Overview
Western Carolina UniversityCullowhee, North Carolina
No Degree from General Education
University Overview
Skills
- Purchase order verification
- Motivational Leadership
- Transportation Management
- Truck loading and unloading
Timeline
Logistics Associate
DNP Imagingcomm America Corporation
11.2023 - 01.2024
Senior Logistics Coordinator
Saddle Creek Logistics Services
02.2014 - 03.2023
Pre-Services Specialist
Carolinas Medical Center – NorthEast
03.2003 - 09.2013
Administrative Assistant
Cabarrus County Schools
03.1992 - 12.1997
Vocational Education Secretary
Cabarrus County Schools
10.1989 - 01.1992
University of North Carolina at Charlotte
BSBA, Management
Rowan-Cabarrus Community College
Associate in Arts
Western Carolina University
No Degree from General Education
Professional References
Professional References
- Mr. Troy Nowokunski, 704-962-1841 (cell)
- Mrs. Donna Penninger, 980-621-8686 (cell)
- Ms. Karen McInnis, 980-322-7861 (cell)
References
References
- Mr. Lonnie Bateman, 704-453-3432 (cell)
- Rev. Andrea Condor, 704-223-1375 (cell)
- Mr. R. Mitchell Sherrill, Jr., 704-425-7237 (cell)
HOBBIES
HOBBIES
I read and study my Bible and read inspirational/Christian material. I enjoy journaling and writing poetry, and my family is my top priority, second only to God. I have 1 daughter and 3 grandchildren (1 girl and 2 boys).
Professional References
Professional References
- Mr. Troy Nowokunski, 704-962-1841 (cell)
- Mrs. Donna Penninger, 980-621-8686 (cell)
- Ms. Karen McInnis, 980-322-7861 (cell)
References
References
- Mr. Lonnie Bateman, 704-453-3432 (cell)
- Rev. Andrea Condor, 704-223-1375 (cell)
- Mr. R. Mitchell Sherrill, Jr., 704-425-7237 (cell)
HOBBIES
HOBBIES
I read and study my Bible and read inspirational/Christian material. I enjoy journaling and writing poetry, and my family is my top priority, second only to God. I have 1 daughter and 3 grandchildren (1 girl and 2 boys).
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