KIM TARVER
Prairieville, LA,LA
Summary
Dynamic professional with a proven track record at Brian Harris BMW, excelling in CRM software utilization and appointment setting. Recognized for enhancing customer satisfaction and retention through effective communication and performance tracking. Goal-oriented and dedicated to delivering exceptional service, consistently exceeding client expectations and fostering lasting relationships.
Overview
29
29
years of professional experience
Work History
BDC Representative
Brian Harris BMW
11.2021 - Current
- Managed inbound and outbound customer communications via phone and email.
- Assisted in scheduling service appointments to optimize technician workflow.
- Utilized CRM software to track customer interactions and follow-ups effectively.
- Addressed customer inquiries promptly, enhancing satisfaction and retention rates.
Front Office Assistant
DR JOHN LEGLEU, DDS
11.2009 - 11.2021
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated patient intake process, ensuring accurate documentation and data entry.
- Monitored compliance with HIPAA regulations, securing sensitive patient information effectively.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined front office operations, contributing to more organized and welcoming environment for visitors.
- Proofread and edited documents for accuracy and grammar.
Small Business Owner
SALON TROPICS/PALM BEACH TAN
10.1996 - 11.2009
- Developed operational strategies to enhance customer service and retention.
- Managed daily business operations, ensuring compliance with health and safety regulations.
- Trained staff on effective sales techniques and customer engagement practices.
- Established relationships with local suppliers to enhance product offerings and reduce costs.
- Oversaw financial management, including budgeting, forecasting, and expense control.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
Education
High School Diploma -
CENTRAL HIGH SCHOOL
Baton Rouge, LASkills
- CRM software
- Goal oriented
- Performance tracking
- Appointment setting
Timeline
BDC Representative
Brian Harris BMW
11.2021 - Current
Front Office Assistant
DR JOHN LEGLEU, DDS
11.2009 - 11.2021
Small Business Owner
SALON TROPICS/PALM BEACH TAN
10.1996 - 11.2009
High School Diploma -
CENTRAL HIGH SCHOOL