KIM TARVER
Prairieville, LA,LA
Summary
Dynamic professional with a proven track record at Brian Harris BMW, excelling in CRM software utilization and appointment setting. Recognized for enhancing customer satisfaction and retention through effective communication and performance tracking. Goal-oriented and dedicated to delivering exceptional service, consistently exceeding client expectations and fostering lasting relationships.
Overview
29
29
years of professional experience
Work History
BDC Representative
Brian Harris BMW
Baton Rouge, LA
11.2021 - Current
- Managed inbound and outbound customer communications via phone and email.
- Assisted in scheduling service appointments to optimize technician workflow.
- Utilized CRM software to track customer interactions and follow-ups effectively.
- Addressed customer inquiries promptly, enhancing satisfaction and retention rates.
Front Office Assistant
DR JOHN LEGLEU, DDS
Baton Rouge, LA
11.2009 - 11.2021
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated patient intake process, ensuring accurate documentation and data entry.
- Monitored compliance with HIPAA regulations, securing sensitive patient information effectively.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined front office operations, contributing to more organized and welcoming environment for visitors.
- Proofread and edited documents for accuracy and grammar.
Small Business Owner
SALON TROPICS/PALM BEACH TAN
Baton Rouge, LA
10.1996 - 11.2009
- Developed operational strategies to enhance customer service and retention.
- Managed daily business operations, ensuring compliance with health and safety regulations.
- Trained staff on effective sales techniques and customer engagement practices.
- Established relationships with local suppliers to enhance product offerings and reduce costs.
- Oversaw financial management, including budgeting, forecasting, and expense control.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
Education
High School Diploma -
CENTRAL HIGH SCHOOL
Baton Rouge, LASkills
- CRM software
- Goal oriented
- Performance tracking
- Appointment setting
Timeline
BDC Representative
Brian Harris BMW
11.2021 - Current
Front Office Assistant
DR JOHN LEGLEU, DDS
11.2009 - 11.2021
Small Business Owner
SALON TROPICS/PALM BEACH TAN
10.1996 - 11.2009
High School Diploma -
CENTRAL HIGH SCHOOL