Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kim Taylor

Apopka,FL

Summary

Talented Deli Manager with 30 years of retail experience. Adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Assistant Deli Manager

Publix
11.2013 - Current
  • Attended to customers by taking orders, resolving complaints and issues.
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.
  • Controlled freshness of products by rotating and removing out of code merchandise.
  • Prepared and placed products in display counter to catch shopper's eye and boost sales.
  • Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Increased sales through suggestive selling of promotional items.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Set schedules for 32 associates by planning and designating shifts and hours.
  • Inventoried food products and associated materials on weekly basis.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Managed supply chain functions for deli supplies, ingredients and merchandise.

Deli Associate

Publix
01.2012 - 11.2013
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Cashier

Publix
07.2011 - 01.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Deli Department Manager

Publix
11.2004 - 06.2010
  • Purchased products for deli department according to store product guidelines.
  • Delivered front-end support to staff during rush periods.
  • Contributed to schedule creation and set daily priorities for supervisory staff.
  • Developed and implemented systems to maintain accurate records of product costs, production and losses.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.

Education

High School Diploma -

Labelle High School
Labelle, FL
05.1995

Skills

  • Employee Performance Evaluations
  • Active Listening
  • Coordinate Schedules
  • Work Schedule Creation
  • Shrink Minimization
  • Critical Thinking
  • Waste Reduction
  • Production Reporting
  • CPR Certified
  • Food Safety Certified
  • Control Inventory Costs
  • Disciplinary Action
  • Master Menu Analysis
  • Hiring and Training

Certification

  • First Aid/CPR Certified
  • Servsafe Certified

Timeline

Assistant Deli Manager

Publix
11.2013 - Current

Deli Associate

Publix
01.2012 - 11.2013

Cashier

Publix
07.2011 - 01.2012

Deli Department Manager

Publix
11.2004 - 06.2010

High School Diploma -

Labelle High School

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Kim Taylor