Kim Thacker
Hospitality Managerment
Sandy,UT
Summary
High-energy Hospitality management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
30
30
years of professional experience
Work History
Assistant General Manager
Homewood Suites
09.2021 - Current
- Oversee various hotel department operations and employees
- Maintain positive attitude with team members
- Hire, train, supervise and coach
- Review room inventory
- Monitor/Respond Guest comments on social media and SALT
- Assist General Manager in all Operational needs
- Assist Sales with input in R & I.
General Manager
La Quinta Inn and Suites
02.2021 - 09.2021
- Oversee the hotel
- Daily maintenance and upkeep
- Encourage team members
- Meet with Owners and Director of Operation.
Front Office Manager
Holiday Inn Express
08.2016 - 02.2021
- Oversee Front Desk/Security
- Attend key operation meetings to communicate hotel information with other departments
- Handle all guest related questions/issues/respond to all social media reviews
- Manage budget/scheduling
- Payroll for entire hotel
- Work side by side with the GM (training to be GM).
Front Office Manager/Director
Red Lion Hotel
06.2014 - 06.2016
- Keep track of occupancy
- Oversee Front Desk/Bell Desk/Transportation
- Drive shuttle (when needed)
- Attend key operation meetings to communicate hotel information with other departments
- Handle all guest related questions/issues
- Manage budget/scheduling.
Hotel Manager
Plaza Hotel and Casino/Las Vegas Club
08.2011 - 05.2014
- Open Hotel-Closed for 2 years remodel and rebrand
- Keep track of occupancy/adjust rates according
- Oversee PBX/Valet/Bell Desk/Command Center/Front Desk
- Attend key operation meetings to communicate hotel information with other departments
- Handle all guest related questions/issues
- Manage budget/scheduling.
Casino Marketing VIP Concierge
Tropicana Hotel and Casino
05.2011 - 08.2011
- Answer incoming/internal phone calls and direct to the proper person
- Book reservations at restaurants, shows and limos for guest
- Make sure all amenities and player cards are delivered and printed
- Handle all guest questions/issues
- Post charges to guest comp folio.
Room Reservations/PBX/Front Desk
Terrible’s Hotel and Casino
02.2010 - 04.2010
- Keep track of occupancy
- Answer incoming/internal phone calls and direct to the proper person
- Process all arrivals/departures
- Handle all guest related questions/issues.
Citywide Special Events Manager
Caesars Entertainment
08.2008 - 01.2010
- Oversee all slot and table tournaments, player parties (over 3000 guest) and yearly events for both Bally’s and Paris
- Assist with all Harrah’s/Caesars’ properties events (6 properties)
- Manage budgets, proformas and final analyses
- Develop creative concepts to improve gaming revenue and occupancy
- Assist in collateral process with database segmentation and invitation creation
- Report to senior management on all operational metrics
- Attend key operation meetings to communicate event information with other departments.
Special Events Manager-Flamingo Las Vegas
Caesars Entertainment
02.2002 - 08.2008
- Oversee all slot and table tournaments, player parties and yearly events for the Flamingo (over 1800 guest)
- Manage budgets, proformas and final analyses
- Develop creative concepts to improve gaming revenue and occupancy
- Assist in collateral process with database segmentation and invitation creation
- Report to senior management on all operational metrics
- Attend key operation meetings to communicate event information with other departments.
Chief Clerk Flamingo Las Vegas
Caesars Entertainment
03.1995 - 02.2002
- Assist front desk agents with folio, guests and all F/D related questions
- Reconcile group folios for conventions
- Attend post-convention meeting with planners to address all related questions/issues
- Balance monthly master accounts.
Front Desk Agent Flamingo Las Vegas
Caesars Entertainment
12.1993 - 03.1995
- Process all arrivals/departures
- Handle all guest related questions/issues.
Education
Central Bucks West High School
Doylestown, PASkills
- Strategic Planning Skill
- Business Operations Knowledge
- Team Leadership Expertise
- Workflow Coordination
- POS-Opera, PEP, AS400
- Payroll systems Watson, Optimum, ADP and Kronos
Other Information
Volunteer work with various local community organizations, Interests include travel, volunteer work, sports activities and animals
Timeline
Assistant General Manager
Homewood Suites
09.2021 - Current
General Manager
La Quinta Inn and Suites
02.2021 - 09.2021
Front Office Manager
Holiday Inn Express
08.2016 - 02.2021
Front Office Manager/Director
Red Lion Hotel
06.2014 - 06.2016
Hotel Manager
Plaza Hotel and Casino/Las Vegas Club
08.2011 - 05.2014
Casino Marketing VIP Concierge
Tropicana Hotel and Casino
05.2011 - 08.2011
Room Reservations/PBX/Front Desk
Terrible’s Hotel and Casino
02.2010 - 04.2010
Citywide Special Events Manager
Caesars Entertainment
08.2008 - 01.2010
Special Events Manager-Flamingo Las Vegas
Caesars Entertainment
02.2002 - 08.2008
Chief Clerk Flamingo Las Vegas
Caesars Entertainment
03.1995 - 02.2002
Front Desk Agent Flamingo Las Vegas
Caesars Entertainment
12.1993 - 03.1995
Central Bucks West High School
Similar Profiles
Ana GutierrezAna Gutierrez
Lead Guest Service Agent at Homewood Suites & Hampton Inn & Suites by HiltonLead Guest Service Agent at Homewood Suites & Hampton Inn & Suites by Hilton
Randi FosseRandi Fosse
Front Desk Agent at Homewood SuitesFront Desk Agent at Homewood Suites
Evanora RzeszutEvanora Rzeszut
Front Desk Agent at Homewood SuitesFront Desk Agent at Homewood Suites
Angela LudwigAngela Ludwig
Executive Head Housekeeper at Homewood SuitesExecutive Head Housekeeper at Homewood Suites
Ovi StephensonOvi Stephenson
Cook at Via 313Cook at Via 313