Kim Thomas

Analyst

Charlotte,NC

Summary

Accomplished Client Service Manager with a proven track record at The Compass Group, enhancing client satisfaction by 86% through innovative project management and streamlined workflows. Expert in relationship management and proficient written communication, I spearheaded data optimization initiatives and led high-profile projects, significantly improving revenue retention and client engagement.

Overview

years of professional experience

Work History

Client Service Manager

The Compass Group

10.2024 - Current

Managed high-profile accounts (Bosch and J&J), achieving X% client satisfaction increase through effective communication and project management.
Designed and implemented streamlined workflows, reducing project turnaround times by 86%.
Collaborated with internal teams and stakeholders to resolve challenges and meet client KPIs.
Coordinated client-facing presentations, delivering insights that improved service adoption rates.
Data Optimization for Revenue Retention: Spearheaded a comprehensive data clean-up initiative that directly improved revenue retention by streamlining invoicing and addressing discrepancies.
Client Engagement Excellence: Managed high-profile accounts, including Bosch and J&J, achieving measurable improvements in client satisfaction through proactive communication and tailored solutions.

Deal Desk Analyst

AvidXchange

05.2016 - 01.2024

Leadership and Performance Management: Directed a team of up to 19 individual contributors in a high-volume, fast-paced work environment, consistently exceeding quota-based metrics.
Stakeholder Collaboration: Facilitated project work group meetings and engaged with senior business partners to align goals and drive project success.
Attrition Reform: Reformed organizational attrition by fostering open dialogue, conducting skip-level meetings, and implementing team improvement initiatives.
Team Development: Delegated critical tasks to enhance team ownership and development, successfully advocating for seven internal promotions among direct reports.
Audit Risk Support: Supported audit risk management by ensuring compliance and implementing robust reporting practices.

Project Manage, Corporate Compliance Sunbelt Rental

Sunbelt Rentals

09.2015 - 05.2016

Project Management: Oversaw up to 15 projects monthly, ensuring on-time execution through meticulous planning and effective communication with stakeholders.
Compliance Documentation: Authored internal compliance SOPs, leadership updates, and a comprehensive "Standards of Conduct" document aligning with federal and state regulations.
Strategic Planning: Created detailed project plans, timelines, and RACI documentation to ensure clear accountability and timely project delivery.
Stakeholder Reporting: Regularly updated senior leadership on project progress, risks, and key milestones, facilitating informed decision-making.

Skills

Relationship Management Expertise
Resource Identification

Proficient Written Communication
Client Engagement

Timeline