Summary
Overview
Work History
Education
Hi, I’m

Kim Thompson

Glenpool,OK
Kim Thompson

Summary

Accomplished Patient Coordinator at Glow Medical, adept in insurance verification and enhancing front office efficiency by over 30%. Skilled in providing exceptional customer service, maintaining patient confidentiality, and streamlining operations. Demonstrates strong organizational and multitasking abilities, significantly improving patient satisfaction and operational workflow.

Overview

23
years of professional experience

Work History

Glow Medical

Patient Coordinator
12.2018 - 08.2021

Job overview

  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Growing Tree Learning Center

Infant Teacher
04.2010 - 08.2014

Job overview

  • Kept classroom and feeding areas clean, neat, and safe.
  • Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.

Home Depot

Tool Rental Manager
05.1998 - 09.2007

Job overview

  • Performed routine maintenance on rental tools to guarantee their safety and reliability for each user.
  • Inspected returned items for damage or wear, assessing repair needs or replacement decisions accordingly.
  • Coordinated delivery schedules for larger equipment rentals, maximizing convenience for clients while optimizing staff resources.
  • Assisted customers with troubleshooting tool issues, offering expert guidance and support.
  • Streamlined tool rental processes for improved efficiency and faster customer service.
  • Managed reservation system efficiently, ensuring availability of requested tools for customer pick-up dates.
  • Contributed to company sales goals by upselling related products and services when appropriate.
  • Participated in ongoing training programs to further develop technical skills as well as product knowledge base within the industry.
  • Resolved customer complaints professionally and effectively, maintaining a high level of satisfaction among patrons.
  • Provided friendly, attentive service to all customers, fostering positive relationships and repeat business.

Education

Union High School
Tulsa, OK

Yes
05.1996

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Kim Thompson