Kim Thorstensen

Answer all incoming calls for the hospital, provide after-hours answering service for

affiliated medical practices, receive and activate emergency hospital codes, front desk duties, greeting and assisting all patients, visitors and staff with directions and general inquiries

• Transmitted records and files to customers efficiently to maintain operational timelines.
• Tracked files from origin to destination and troubleshot errors.
• Ran, reviewed and submitted daily reports using [Software].
• Carried out day-day-day duties accurately and efficiently.

• Created and maintained EDI files
• Transmitted records and files to customers efficiently to maintain operational timelines.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Ran, reviewed and submitted daily reports.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Described product highlights and benefits to help guide purchasing decisions.
• Directs successful execution of the field workforce function to include routing of work, disposition of work, building quota,quota adherence
• Builds Workforce Planners that ensure the appropriate level of dispatch resources needed to support the Field Technicians
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