Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Tobin

Nanty Glo,PA

Summary

Dynamic office professional with extensive experience as Head Office Secretary at Barber Oil & Propane, specializing in document management and customer relationship management. Demonstrated ability to enhance operational efficiency while maintaining confidentiality. Recognized for building strong client relationships and optimizing office processes, ensuring seamless operations and exceptional support to management and staff.

Overview

26
26
years of professional experience

Work History

Head Office Secretary

Barber Oil & Propane
Ebensburg, PA
05.2004 - 09.2024
  • Answered telephones promptly and directed calls to appropriate personnel.
  • Prepared outgoing mailings using postage meter machine.
  • Maintained confidentiality of sensitive data in accordance with company policies.
  • Scheduled appointments for management team members.
  • Organized and maintained filing systems, both paper and electronic.
  • Ordered supplies and maintained an inventory of office equipment.
  • Responded promptly to customer inquiries via email or phone.
  • Sorted mail daily for distribution throughout the organization.
  • Provided administrative support to multiple departments within the organization.
  • Collected data from various sources to create accurate financial statements on a monthly basis.
  • Greeted visitors and responded to inquiries in a professional manner.
  • Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
  • Scanned physical documents and uploaded to encrypted databases for digital maintenance.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Directed customer inquiries to appropriate department personnel.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Responded to customer issues to provide immediate resolution and improve retention.

Store Manager

Cogo's Gas Station
Ebensburg, PA
01.2002 - 05.2004
  • Monitored inventory levels and placed orders to restock shelves.
  • Created weekly work schedules for store personnel.
  • Maintained accurate records of employee performance reviews.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Resolved customer complaints in a timely manner.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Established customer service standards and monitored staff compliance.
  • Managed daily banking activities such as deposits and withdrawals.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Delegated work to staff, setting priorities and goals.

Subway Restaurant Manager

Barber,s Food Court
Ebensburg, PA
04.1998 - 12.2001
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Assisted with kitchen preparation during peak times as needed.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Resolved conflicts among employees in an effective manner.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Updated computer systems with new pricing and daily food specials.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained new employees to perform duties.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Education

High School Diploma -

Northern Cambria High Scool
Northern Cambria, PA
05-1995

Some College (No Degree) - Elementary Education

Saint Francis College
Loretto, PA

Skills

  • Microsoft Excel
  • Document management
  • Office organization
  • Inventory management
  • Customer relationship management
  • Data analysis
  • Effective communication
  • Problem solving
  • Time management
  • Attention to detail
  • Schedule management
  • Staff support
  • Database entry
  • Expense documentation
  • Expense reporting
  • 10-key entry
  • Database management
  • Confidentiality
  • Supply ordering
  • Phone reception
  • Keyboarding skills
  • Verbal and written communication
  • Quickbooks
  • Office administration
  • Accounts receivable and payable
  • Mail distribution
  • Multi-line phone systems
  • Accounts payable
  • Office correspondence

Timeline

Head Office Secretary

Barber Oil & Propane
05.2004 - 09.2024

Store Manager

Cogo's Gas Station
01.2002 - 05.2004

Subway Restaurant Manager

Barber,s Food Court
04.1998 - 12.2001

High School Diploma -

Northern Cambria High Scool

Some College (No Degree) - Elementary Education

Saint Francis College

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