Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Kim Toombs

Kim Toombs

Ellenwood,GA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

My goal is to obtain a full-time position in a company that values hard work, dedication, and dependability. I would be an asset to any company that is looking for reliability, commitment, and exceptional people skills. I am a take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

24
24
years of professional experience

Work History

Admissions Professional

UEI Career College
Stone Mountain, GA
04.2023 - Current
  • Answered application and enrollment inquiries from public via telephone or email.
  • Conducted walk-in and scheduled facility tours for prospective students.
  • Explained school policies and enrollment process to students and families.
  • Maintained student admissions database with clear and complete student enrollment files.
  • Made contact with prospective students to set up face-to-face appointments.
  • Gathered completed application and supporting documentation to compile application portfolios.
  • Assisted students in completing admission forms and other related paperwork for speedy admissions process.

Shift Lead

Walgreens
05.2022 - Current
  • I am responsible for leading my shift and managing a team of CSA’s
  • I close the shift by balancing the days financials and balancing the safe
  • I am responsible for making sure the store is clean and safe for all customers and employees
  • I interact with customers and handle any escalations that may arise
  • I am a team player and often cover shifts when needed, while providing excellent customer service.

Business Services Coordinator

Ashworth College
Norcross, GA
07.1999 - 11.2022
  • I was instrumental in the launch of the Pharmacy Technician externship program
  • I contacted pharmacies to start partnerships and place students, and made sure all paperwork was completed, signed, and filed for audit purposes
  • After graduation, I would direct students to job boards, and I would advise on state regulations and where to go to become licensed or certified in their field I assisted military personnel and veterans in their educational journey and career paths after discharge
  • I spoke with students prior to enrollment to see what their future goals are, to select the degree or career course to get them closer to the goal
  • I enrolled students and assisted them from enrollment to graduation
  • I certified the students with the VA so they can receive their BAH (monthly stipend)
  • I worked with career counselors from Vocational Rehab to get students back in the work force after duty related injuries
  • I was the SCO (School Certifying Official) I was responsible for audits from the SAA (State Approving Agency) and the VA (passing all audits)
  • I responded to student concerns via email, tickets, and chat
  • I started with this company as a customer service rep, I was promoted to an education advisor/tutor, veterans admissions rep
  • And my last promotion was to the Business Services Coordinator position
  • I was responsible for running the day-to-day operations for the Business Services department and supervision of the team
  • I also trained new employees coming in
  • I am an experienced customer service representative
  • I am experienced in handling escalations and student issues.
  • Implemented business processes to streamline daily operations and increase efficiency.

Education

GED -

Plainfield Adult High School, Plainfield, NJ
07.1991

Some College (No Degree) -

Georgia Perimeter College, Clarkston, GA

1 year of study

Skills

  • Proficient in financial transactions
  • Excellent customer service
  • Excellent listening skills
  • Organizational skills
  • I am a go getter that is trainable and dependable I will be an asset to any employer that is looking for someone they can rely on and will bring years of experience I am the person you are looking for
  • Operations Management
  • Loss Prevention
  • Rules Enforcement
  • Regulatory Compliance
  • Guest Service
  • Verbal and Written Communication
  • Staff Development
  • Team Collaboration and Leadership
  • Sales Reporting
  • Staff Supervision
  • Creative Problem-Solving
  • Issue Resolution
  • Positive Attitude
  • Client Support
  • Professional Appearance
  • Assigning Work
  • Production Scheduling
  • Team Leadership
  • Client Service
  • Problem-Solving
  • Strong Verbal and Written Communication
  • Complaint Resolution
  • Policy and Procedure Enforcement
  • Shift Scheduling
  • Training Assistance
  • Employee Attendance Monitoring
  • Customer Service Management
  • Proficient in financial transactions

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Admissions Professional - UEI Career College
04.2023 - Current
Shift Lead - Walgreens
05.2022 - Current
Business Services Coordinator - Ashworth College
07.1999 - 11.2022
Plainfield Adult High School - GED,
Georgia Perimeter College - Some College (No Degree),

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Kim Toombs