Kim Tran
Buena Park,CA
Summary
Dynamic and dedicated professional with extensive experience in customer service at Brodard Chateau. Proven ability to enhance guest satisfaction through effective conflict resolution and strong multitasking skills. Adept at managing reservations and optimizing seating arrangements, contributing to a seamless dining experience. Committed to maintaining cleanliness and hygiene standards in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Brodard Chateau
04.2025 - Current
- Greeted guests warmly and managed seating arrangements to optimize restaurant flow.
- Coordinated reservations and waitlists using restaurant management software for efficient guest service.
- Assisted in training new host staff, ensuring adherence to service standards and protocols.
- Maintained cleanliness and organization of front-of-house areas to enhance guest experience.
- Communicated effectively with kitchen and waitstaff to ensure timely service delivery.
- Handled guest inquiries and concerns promptly, fostering positive dining experiences.
- Monitored dining room activity to anticipate needs and improve overall operational efficiency.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Developed rapport with regular customers, enhancing loyalty through personalized service interactions.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Pizza Maker/Pizza Delivery Driver
Round Table Pizza
08.2023 - 02.2025
- Crafted pizzas to customer specifications, ensuring high quality and consistency.
- Operated pizza ovens and kitchen equipment efficiently for optimal cooking times.
- Maintained cleanliness and organization of workstations to adhere to food safety standards.
- Assisted with inventory management, tracking supplies to minimize waste and enhance efficiency.
- Collaborated with team members to fulfill large orders during peak hours effectively.
- Trained new staff on preparation techniques and operational procedures for smooth workflows.
- Implemented time-saving techniques in pizza preparation, improving overall service speed.
- Monitored ingredient freshness and quality, ensuring compliance with company standards.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Monitored and maintained clean working areas and cooking surfaces.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
Cashier
Orange Grill
08.2021 - 10.2022
- Maintained cleanliness and organization of checkout area
- Handled cash, credit, and gift card transactions accurately.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Supported team members during peak hours to ensure smooth operations
- Learned company policies and procedures for effective service delivery
- Adapted quickly to new technologies and operational changes
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with product inquiries and recommendations
- Processed customer transactions efficiently using POS system.
- Assisted customers with menu selections and special requests.
Education
No Degree - Dental Hygiene
Cypress College
Cypress, CA05-2027
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cash handling
- Scheduling
- Cleanliness and hygiene
- Conflict resolution
- Complex Problem-solving
- Reservation handling
- Table bussing
- Payment processing
- POS system operations
- Supply restocking
- Menu memorization
- Server support
- Front-of-house display creation
- Coordinating tasks
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Restaurant Hostess
Brodard Chateau
04.2025 - Current
Pizza Maker/Pizza Delivery Driver
Round Table Pizza
08.2023 - 02.2025
Cashier
Orange Grill
08.2021 - 10.2022
No Degree - Dental Hygiene
Cypress College