Kim Tran-Bo

• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Maintained computer and physical filing systems.
• Managed office operations while scheduling appointments for patients.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Reduced patient wait times by effectively managing staff schedules and workload distribution.
• Managed financial aspects such as budgeting, billing procedures, insurance claims, and revenue generation to ensure the clinic''s long-term financial stability.
• Managed high-volume caseload and organized daily schedules of assistants and patients.
• Improved scheduling techniques and rapid insurance approval turnaround to increase patient volume and satisfaction.

Leads and manages the performances of all front-line employees,handling all reservations ,ticketing,Mileage Plus inquires,refund tickets,resolved customers complains,make sure all airports personal process customers tickets correctly at a timely matter,assisted all domestic and international employees with all their ticketing issued, work as an interpreter for customers who can only speak Vietnamese. Fluent in Vietnamese,read,write and speak .