Kim Truitt
Humble,TX
Summary
Top-performing employee with 20 years of providing a solid track of exceptional service to customers while remaining within boundaries defined by company policies. Carried out pre and post ordered requests to ensure constant service throughout the organization proficiently.
Overview
18
18
years of professional experience
Work History
Flight Attendant
Endeavor Air
01.2018 - Current
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff
- Offered answers to passengers' questions and resolved issues when they arose during flights
- Served beverages and food items and provided key information about such offerings to passengers during flights
- Kept cabin neat, clean and professional in appearance
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures
- Met all airline and federal aviation regulations, ensuring that passengers were kept safe at all times
- Responded to disruptive passengers per FAA and company guidelines
- Restocked and organized food, beverage and passenger items inventory
- Inspected the interior of the aircraft prior to, during, and after flights to ensure that emergency equipment was properly stowed
- Pleasantly greeted passengers as they entered the aircraft and showed them where their seats were located
- Provided reassurance and comfort to passengers during flight turbulence and when there were delays
- Helped guests locate seats and stow luggage in the appropriate locations
- Followed safety, passenger and supply pre-flight checklists.
Flight Attendant/Instructor
United Airlines
02.2022 - 04.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Store Manager/Stylist
Smart Styles
12.2012 - 09.2017
- 1 Salon for 3 years running while collaborating with a team of 10 stylist, to achieve Smart Styles desired sales results daily
- Remained consistent with corporate policies and guidelines throughout the organization
- Related duties are strategic planning, compliance, training/development, administration, and leadership
- Assist district leader in planning/directing work schedules as well as coordinating employee daily activities
- Met/Exceeded annual quota in product sales, service dollars and retention of customers
- Greeted customers as they arrived and departed
- Assisted customers in locating products and escorting them to their appropriate area
- Ascertained that all customers are completely satisfied with all services rendered
- Helped children and elderly to navigate efficiently through the salon by providing physical assistance
- Checked inventory and purchases to ensure appropriate deliverable
- Demonstrate the use of safety equipment such as listed in the OSHA manual
- Resolve any Customer grievances with services rendered or products purchased
- Introduced corporate policies, procedures and work rules to new spa employees
- Verified end-of-day reports against credit and cash profits
- Worked a flexible schedule to accommodate salon needs
- Checked members and guests in promptly for their appointments
- Responded to customer inquiries in a friendly and professional manner.
Executive Assistant
The Elocin Group
01.2006 - 02.2012
- Scheduled Board of Directors meetings and assisted with meeting materials and agendas
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents
- Served as a professional representative of the CEO to executive clients, investors and board members
- Investigated issues and problems and drafted responses to urgent requests
- Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules
- Welcomed guests and clients in an upbeat and friendly manner
- Answered inquiries concerning standardized policies, procedures, and regulations.
Education
Flight Attendant Training -
Endeavor Air
Minneapolis, MN01.2018
Associate of Arts - Business Management
Everest University
Orange Park, FL01.2007
Cosmetology -
Va. school of hair design
Hampton, VA01.1992
High School Diploma - General
York High School
Yorktown, VA01.1988
Skills
- Efficient in handling equipment
- Ability to adapt to changing assignments
- Collaborates effectively with other team members
- Ability to manage multiple tasks and successfully meet deadlines
- Excellent written and verbal communication skills
- Accurately describes company goals
- Skilled problem resolution and Customer satisfaction
- Grievance addressing
- Emergency response
- Team Building, Motivation, and Performance
- Ensures highest ethical standards for subordinates
- Enforces compliance of all company policies
- Strong Interpersonal Skills
- Ability to interact effectively as either a leader or as a team member
- Special needs Assistance (visually impaired)
- Customer service-oriented
- Meticulous attention to detail
- Professional and mature
- Reliability and punctuality
- Strong Work Ethic
Activities
- Trichologist Certified
- CPR Certified
- Dean's List
- Look Good Feel Good program for Cancer patients
- Hair Replacement Certification
- Instructor License
- Platform Artist
- Customer Service Awards
Timeline
Flight Attendant/Instructor
United Airlines
02.2022 - 04.2024
Flight Attendant
Endeavor Air
01.2018 - Current
Store Manager/Stylist
Smart Styles
12.2012 - 09.2017
Executive Assistant
The Elocin Group
01.2006 - 02.2012
Flight Attendant Training -
Endeavor Air
Associate of Arts - Business Management
Everest University
Cosmetology -
Va. school of hair design
High School Diploma - General
York High School
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