Summary
Overview
Work History
Education
Skills
Timeline
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Kim Truong

Summary

Hardworking and passionate job seeker with strong organizational and communication skills eager to secure the Microsoft Customer Success Manager position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Units of Processing Coordinator

KB Home
02.2023 - Current
  • Review and drive the biweekly starts and closings meetings to gather and update all pertinent information for theentire division with the operations leadership
  • Coordinate all necessary documents, appraisals, and inspections with lenders on pending home loans
  • Maintain data entry in starts and closings reports
  • Coordinate and manage paperwork of all closing documents
  • Manage the pending sales process and rack sales reporting and open escrow
  • Coordinate contract process by including auditing of all sales contracts
  • Maintain weekly sales targets for the division.

Studio Consultant

KB Home
02.2022 - 12.2022
  • Guided 8-10 appointments a week with homebuyers to review the process of building their home
  • Worked with customers to create their vision while keeping in mind any limitations
  • Observe new trends in design and be able to explore creative freedom
  • Regularly prepare and execute legal documents for homebuyers
  • Consistently ensure customer satisfaction at a minimum of 95%.

Leasing Consultant

Berkshire Riverview Apartments
06.2021 - 02.2022
  • Regularly post content on Facebook and Instagram to create resident engagement
  • Increase community occupancy by 16% within the first 6 months of working at property
  • Share knowledge of available units and information to prospects that are interested in leasing at the community
  • Maintain the appearance of the community to ensure perfect presentation to current and future residents..

Education

Bachelor of Science - Communications

Texas State University
San Marcos, TX
05.2021

Skills

  • Self-motivated
  • Team player
  • Client relationship building
  • Flexible
  • Dependable
  • Various computer skills
  • Detail-oriented
  • Process improvement
  • Variety of experiences with customer service
  • Microsoft Word
  • Vietnamese-speaker
  • Sociable
  • Microsoft Outlook/Teams/Excel
  • Health and safety management
  • Basic Bookkeeping
  • Paperwork Processing
  • Data Entry and 10-Key
  • Timely Processing

Timeline

Units of Processing Coordinator

KB Home
02.2023 - Current

Studio Consultant

KB Home
02.2022 - 12.2022

Leasing Consultant

Berkshire Riverview Apartments
06.2021 - 02.2022

Bachelor of Science - Communications

Texas State University

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Kim Truong