Summary
Overview
Work History
Education
Skills
Websites
Degree
Additional Information
Timeline
Generic

Kim Turner

Great Mills,USA

Summary

Highly dedicated, multifaceted, and patient-focused medical professional with Bachelor of Science in Health Science. Armed with solid background in communicating and contacting various patients for vaccination procedures and appointments. Possesses strong analytical, organizational, interpersonal, and effective communication skills (oral and written); ability to multitask, meet critical deadlines, and produce timely reports under time constraint with outstanding work ethics and integrity; team leader with ability to work under minimal supervision in a deadline-driven environment while managing teams of employees through multiple priorities/projects; ability to provide outstanding customer service, use sound judgment, take initiative, and assimilate new information and concepts quickly; excels at interfacing with others at all levels to ensure organizational goals are attained. Adept at providing customer service and health education while ensuring patients confidentiality. Known for unparalleled work ethic and exemplary ability to fulfill multiple priorities within fast-paced and critical environments. Equipped with well-defined interpersonal in building positive work relationships with professionals of all levels.

Overview

7
7
years of professional experience

Work History

Customer Service Advocate I

Carefirst Bluecross Blueshield
12.2022 - 05.2023
  • Company Overview: Federal employee health benefits program
  • Provides first level problem resolution via telephone by gathering as well as researching information for providers regarding benefits.
  • Claim resolution, eligibility, and billing questions in a call center environment.
  • Responsible for examining claim submissions.
  • Verifying claim, system accuracy, liability, and validate customer understanding of information.
  • Uses knowledge of products and the contractual provisions that govern administration to provide customer service and education, to interpret contractual language to the customer for the purpose of providing benefit utilization and limitations.
  • Determine the need for managed care initiatives, and to administer all types services to customers within the segment through telephone inquiries.
  • Written and/or electronic inquiries and claims adjustments if applicable.
  • Appropriately documents all client interactions according to established departmental procedures.
  • Delivers accurate information.
  • Participates in ongoing education related to new services, industry topics, and skills.
  • Resolves issues based on applicable policies as well as procedures under the Federal Employees Health Benefits Program.
  • Federal employee health benefits program

Guest Service Representative

HCD International, LLC
04.2021 - 04.2022
  • Company Overview: Contracted to the Maryland health Department
  • Provided exceptional administrative services for the community of Prince George’s County and oversaw the registration of 57,898 patients in the area.
  • Recognized by leadership for dedication and flexibility in fulfilling any role needed and helping to develop new processes for operations.
  • Ensured all guests were complying with COVID guidelines and restrictions while in clinic, i.e., performing temperature checks at temperature screening station, providing masks, and reminding guests to stay outside of set proximity boundaries.
  • Helped in the importation of 40,000 patient files into a new vaccination software, ensuring company compliance to HIPAA guidelines and regulations and assisted management in training personnel in its use.
  • Assisted in the mailing of over 5,000 vaccination cards for PG County residents who received vaccinations but had no documentation to verify immunizations.
  • Completed CPR/ AED / First Aid training to better serve County residents.
  • Became point of contact for troubleshooting Microsoft Vaccination Management (MVM) for guest services personnel.
  • Provide wheelchairs to those in need, especially those under The Department of Justice (DOJ) and the Department of Transportation (DOT) issued ADA Standards.
  • Followed HIPAA mandates for the correct handling of confidential patient documentation, according to regulated by the Department of Health and Human Services’ Office for Civil Rights (OCR).
  • Earned appointment as a super trainer, responsible for training the team regarding the new implemented EMR medical records system of the company.
  • Received selection for a COVID-19 testing project for displaying exemplary performance.
  • Contracted to the Maryland health Department

Sales Associate

AMERICAN EAGLE OUTFITTERS
10.2019 - 04.2021
  • Operating point of sales (POS) system, processing payments for the customers, handling returns, and managing customers transactions accurately and efficiently.
  • Assist with inventory and receiving shipments.
  • Assisting with merchandising.

Wellness Guide and Call agent

WW (WEIGHT WATCHERS)
12.2019 - 08.2020
  • Handling members complaints.
  • Troubleshooting and solving problems for the members.
  • Maintaining a sympathetic and empathetic relationship with the members.
  • Assisting with members with renewals or cancellations of their membership.

Concierge

FERGUSON ENTERPRISES
10.2016 - 07.2018
  • Handling inbound calls from 300+ customers daily.
  • Dispatching calls to the appropriate departments.
  • Resolving customers issues effectively.
  • Collect, compile, and verify information of the customer.

Education

Bachelor of Science - Heath Science

Walden University
Minneapolis, MN
01.2019

Associate of Arts - Healthcare Administration

University of Phoenix
Phoenix, AZ
01.2010

Skills

  • Microsoft Business 365
  • Schedule and Appointment Maintenance
  • Employee Hiring & Training
  • Administration/Management
  • Research and Documentation
  • Strategic Planning and Implementation
  • CRM Software
  • Epic Medical Records Software
  • Patient Advocate
  • Application, Data, and Host Security
  • HIPAA Compliance and information Security
  • Customer Relations
  • Cross-functional Collaboration
  • Contract Negotiations
  • Program Coordination
  • EMR Systems Usage & Development
  • CPR/AED/First Aid
  • Training and Development
  • Time Management and Prioritization
  • Call center experience
  • Administrative support
  • Microsoft outlook
  • Credit card processing
  • Professional telephone demeanor
  • Clerical support
  • Microsoft Office Suite
  • CRM software
  • Customer service
  • Critical thinking
  • Customer education

Degree

B.S.A.A.

Additional Information

Trained employees on new Microsoft programs while working at HCD International.

Timeline

Customer Service Advocate I

Carefirst Bluecross Blueshield
12.2022 - 05.2023

Guest Service Representative

HCD International, LLC
04.2021 - 04.2022

Wellness Guide and Call agent

WW (WEIGHT WATCHERS)
12.2019 - 08.2020

Sales Associate

AMERICAN EAGLE OUTFITTERS
10.2019 - 04.2021

Concierge

FERGUSON ENTERPRISES
10.2016 - 07.2018

Bachelor of Science - Heath Science

Walden University

Associate of Arts - Healthcare Administration

University of Phoenix