Kim Ulrich

• Leading team to manage 5 star service experience from first "hello" all the way to close with one of our amazing agents
• Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
• Collaborated with sales, marketing and other internal teams to meet shared goals.
• Created and executed outbound demand lead generation campaigns, calls and emails to deliver qualified appointments for sales team.
• Maintained High-performance/high conversion rates
• Strong leadership helping team meet goals and increase productivity
• Daily, weekly and quarterly 1-1 pipeline review, focus driven on NOW business but Mastering the nurture
• Retain talent by interviewing, hiring and training goal oriented team members
• Set and track sales metrics for ISA team, my closings 33% bottom line contributor of YTD closed sales
• Personal ratio 96.8% Set to Held scheduled appointments
• Suggest and Implement improvements in sales administration process
• Candid and credible advisor

The Home Upgrade Company. Responsible for the following KPI's:

• Margin
• Project Sales Revenue
• Department Distribution
• Percent Increases by Sales person
• Increased Store Department Close Rates

Core Competencies:

• Managing People, Project Management, Problem Solving, Motivation, Team Work, Professionalism, Strategic Thinking
• Directly manage sales performance and design teams to respond to customer inquiries, create compelling proposals, and sell TreeHouse products and installed services
• Ensure sales team are following leads/opportunities, Lead Generation, updating CRM and pipeline, and using specified tools and workflows
• Efficiently work with sales team to set them up for success, maximize revenues and meet objectives
• Collaborative Leader responsible for closed sales by each team member, pipeline review, increased conversion rates, and increased closed rates

A key leader within the Treehouse organization, having primary responsibility for driving revenue through leading the sales team, while at the same time upholding that TreeHouse is a people first, value driven sales culture.

• Building, training and managing high performance Debt management team. Created scalable systems to launch nationwide sales team.
• Sales revenue, gross profit, expense and net income budgets
• Annual fiscal planning, performance, objectives
• Collaborative leader with expertise in sales and sales management within the debt resolution space
• Direct and develop cross functional teams to achieve operational excellence while driving profits to bottom line
• Monitored and coached every step of team members successes