Kimberly Vance

As a Veteran Service Officer, I interview veterans and their dependents to assess their needs and eligibility for various benefits and services. Provide information and guidance on available benefits, including disability compensation, healthcare, education, and housing programs. Assist clients in completing application forms and gathering necessary documentation. Advocate on behalf of veterans to resolve issues and navigate complex bureaucratic processes. Prepare and submit claims for veterans benefits to the appropriate government agencies. Monitor the progress of claims, follow up with agencies, and ensure timely processing. Assist veterans in appealing denied claims, if necessary. Conduct outreach activiies to infom veterans and their families about available services and benefits. Maintain up to date knowledge of changes in veterans laws and regulations. Maintain accurate and confidential client records. Track and document the status of claims and services provided. Prepare reports on caseload and outcomes as required by the county. Collaborate with other Veteran Service Officers, government agencies, veterans service organizations, and community resources to ensure comprehensive support for veterans. Stay informed about local resources and refer veterans to appropriate services, such as mental health counseling or job placement programs. I have excellent communication skills in which I answer and return many phone calls to make convenience to elderly and disabled veterans. I schedule veterans for doctor appointments, order medication, and set up C & P exams. I check clients into the office to ensure that all veterans are welcomed as well as ensuring that we have met their needs as they are checked out. When a veteran has a discrepancy in a hospital or doctor bill, I contact insurance company as well as community care with the VA. Always assuring the veteran not to worry that the bill will be settled. Many office equipment is used daily such as Fax, email, QuickSubmit, and snail mail. Scanning records is a must with all paper records to ensure security and locating.

Performs technical work listing and processing personal property abstracts for billing and research, ensuring the accuracy of abstracts, assisting with customer service, and related work as apparent or assigned. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements are as follows and represents the knowledge, skill and/or ability required.

Maintains individual and business abstracts, including personal and private taxpayer information. Assists with inquiries regarding the listing process, billing, elderly and/or disabled and disabled veteran applications. Reviews manufactured home certification applications to ensure there are no past due taxes and issues manufactured home tax certifications. Assist with maintaining various records, files and reports. Assists with department customer service in person and by phone. Responds to taxpayers inquiries regarding vehicle billing and adjusts bills as necessary. Abides by, enforces and participates in the implementation and ongoing oversight of the County Government safety standards and regulations. Knowledge, Skills and Abilities Thorough knowledge of standard office practices, procedures, equipment and office assistance techniques; thorough knowledge of business English, spelling and arithmetic; general knowledge of county and department programs and polices; general skill preparing and reviewing documents; general skill operating standard accounting software; ability to make arithmetic computations using whole numbers, fractions and decimals; ability to read and understand basic county and state policies and procedures of limited scope and difficulty; ability to type accurately at a reasonable rate of speed; ability to operate standard office and computer equipment and perform basic word processing and/or data entry; ability to establish and maintain effective working relationships with associates and the general public experience. North Carolina Department of Revenue Personal Property Appraiser certification Business Ethics is a must by Treating people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values Communications: Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects & uses appropriate communication methods Customer Service: Displays courtesy and sensitivity; Manages difficult or emotional customer situations; Meets commitments; Responds promptly to customer needs; Solicits customer feedback to improve service Dependability: Responds to requests for service and assistance; Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to doing the best job possible; Keeps commitments; Meets attendance and punctuality guidelines Job Knowledge: Competent in required job skills & knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Displays understanding of how job relates to others; Uses resources effectively. Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality Relationship Building: Builds rapport up, down, and across the organization; Establishes collaborative relationships to achieve objectives; Seeks win-win solutions to conflict; Develops network of professional contacts; Displays empathy and tolerates diverse viewpoints Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for help when needed I have read and understand my job responsibilities as outlined in this job description. Scans older records to ensure availability of history of records. Faxing records and emailing as needed,

Dedicated Bank Customer Service Representative who consistently maintained the highest customer service. Adept at delivering information clients need, answering incoming calls and preparing clients for meetings with loan officers.

Excellent customer service and communication skills, Exceptional computer and Internet skills, Very strong team player, Able to stand in for tellers when necessary, Has some bank marketing experience, Always presents a professional image in dress and attitude.

Responsible for greeting all customers as they entered bank and delivering information as needed, Often worked with loan officers to arrange the daily schedule and get customers preliminary information, Assisted in keeping the waiting area and my office clean, uncluttered and professional.

Responsible for taking all incoming phone calls and transferring them to the right person, scheduling appointment, Responsible for answer client questions in regards to bank operations, Assisted in developing marketing materials to promote banking events.

Responsible for opening location front door each day and greeting customers as they enter, Responsible for handling customer complaints and concerns, Responsible for handling incoming phone calls and getting customers information or transferring calls as needed.