Kim Vanderveen
Customer Service Representative
Cheyenne,WY
Summary
Proactive and meticulous professional with 15 years of experience in remote customer service and clerical operations. Expertise in building strong client relationships, delivering exceptional customer service, handling calls, and addressing customer concerns to drive satisfaction and retention. Skilled in taking and processing orders, maintaining client records, and utilizing effective communication and time management skills for operational success. Proven track record as a provider enrollment professional, optimizing workflows and ensuring compliance with industry standards. Strong collaboration skills and adaptability in dynamic environments. Expertise in data management and regulatory adherence, consistently supporting team goals and delivering results.
Overview
3
3
years of professional experience
Work History
Provider Enrollment Analyst
HHS Technology Group
06.2024 - 11.2024
- Increased operational efficiency by 15% by collaborating with 5 team members and 10 customers for solutions
- Provided excellent service and attention when dealing with customers face-to-face or over the phone
- Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements
- Made sure that all patient and insurance information was updated on a regular basis and entered into the company's computer system with care
Remote Customer Service Representative
Press-One Customer Care
11.2022 - 01.2023
- Managed and maintained correspondence by answering incoming/outgoing calls in a timely manner which improved client interaction and satisfaction
- Provided great customer service to 30 clients weekly by addressing customer concerns professionally resulting in high customer satisfaction of 93%
- Placing orders and repairs
- Troubleshooting damaged/missing parts with Customer subscriptions
Remote Customer Service Representative
First Call Resolution
11.2021 - 01.2022
- Increased customer satisfaction by 15% by implementing forward-thinking strategies addressing needs and resolving concerns
- Looked at account and service histories to see if there were any patterns, and then used the information to prevent future problems
- Evaluated technical problems using the company's troubleshooting resolution tree while leveraging my personal expertise to find appropriate solutions
- Was able to respond to customer requests via phone and email, as well as answer questions and inquiries
Education
Business Management/Psychology -
University of Wyoming
Laramie, WY12.1983
Business Management/Psychology -
Laramie County Community College
Cheyenne, WY12.1986
Skills
- MS Office
- Office 365
- HIPAA compliance
- Policy interpretation
- Healthcare industry
- Audit preparation
- Application processing
- Provider enrollment
- Teamwork
- Teamwork and collaboration
- Claims adjustment
- Claims investigation
- Customer service
- Problem-solving
- Problem-solving abilities
- Time management
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Collaborative relationships
Websites
Accomplishments
- Increased customer satisfaction to 93% by resolving issues efficiently for 30 clients weekly.
- Successfully enrolled 500 providers in the past year, improving team efficiency.
- Processed over 200 orders monthly, ensuring 100% on-time delivery and customer satisfaction.
- Reduced call response time by 20%, enhancing overall customer service performance for the team.
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Gaming, Cross-stitch, Dogs, Cats, Reading, Coloring, Crossword Puzzles
Timeline
Provider Enrollment Analyst
HHS Technology Group
06.2024 - 11.2024
Remote Customer Service Representative
Press-One Customer Care
11.2022 - 01.2023
Remote Customer Service Representative
First Call Resolution
11.2021 - 01.2022
Business Management/Psychology -
Laramie County Community College
Business Management/Psychology -
University of Wyoming
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