Kim Vanderveen
Cheyenne,US
Summary
Provider Enrollment Analyst at HHS Tech Group with a history of improving operational efficiency by 15%. Expertise in Medicaid processes and strong communication skills contribute to exceptional customer service and effective management of complex billing tasks. Focused on achieving results and promoting teamwork to meet organizational objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Provider Enrollment Analyst
HHS Tech Group
Fort Lauderdale, FL
06.2024 - 11.2024
- Increased operational efficiency by 15% by collaborating with 5 team members and 10 customers for solutions.
- Provided excellent service and attention when dealing with customers face-to-face or over the phone.
- Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
- Made sure that all patient and insurance information was updated regularly and entered into the company's computer system with care.
Remote Seasonal Customer Service Representative
Press-One Customer Care
Fort Collins, CO
11.2022 - 01.2023
- Managed and maintained correspondence by promptly answering incoming/outgoing calls, improving client interaction and satisfaction.
- Provided excellent customer service to 85+ clients weekly by addressing customer concerns professionally resulting in high customer satisfaction of 93%.
- Placing orders and repairs.
- Troubleshooting damaged/missing parts with Customer subscriptions.
Remote Seasonal Customer Service Representative A
FCR - Roseburg Contact Center
Roseburg, OR
11.2021 - 02.2022
- Increased customer satisfaction by 25% by implementing forward-thinking strategies addressing needs and resolving concerns.
- Researched account and service histories to see if there were any patterns, and then used the information to prevent problems.
- Evaluated technical problems using the company's troubleshooting resolution tree while leveraging my expertise to find appropriate solutions.
- Was able to respond to customer requests via phone, email, and chat as well as answer questions and inquiries.
Temporary Accounts Receivable Clerk
UWFM-Cheyenne
Cheyenne, WY
01.2008 - 12.2009
- Processed incoming payments and recorded transactions in accounting software.
- Managed customer accounts and resolved billing inquiries efficiently.
- Reconciled daily cash receipts and ensured accurate ledger entries.
- Communicated with clients regarding overdue invoices and payment arrangements.
- Assisted in the preparation of monthly financial reports for management review.
- Collaborated with team members to improve invoicing processes and workflows.
Medicare Analyst/Government Billing Clerk
United Medical Center
Cheyenne, WY
09.2005 - 12.2009
- Analyzed patient data to identify trends and inform decision-making processes.
- Facilitated training sessions for staff on data analysis best practices and tools.
- Coordinated with IT to ensure accurate health information system functionality and support.
- Maintained accurate records of all data collected during analysis processes.
- Collaborated with healthcare teams to improve operational efficiency and patient care.
Patient Care Coordinator
The Hearing Center
Cheyenne, Wyoming
06.2008 - 12.2008
- Coordinated patient appointments and follow-ups for hearing assessments.
- Assisted patients with insurance verification and benefits explanation.
- Managed patient records using electronic health record systems.
- Provided education on hearing devices and care instructions to patients.
- Collaborated with audiologists to streamline patient care processes.
- Handled patient inquiries and resolved issues in a timely manner.
- Scheduled consultations and coordinated referrals to specialists as needed.
Professional Indemnity Insurance Fund (PIF)
UWFM-Cheyenne
Cheyenne, WY
01.2008 - 12.2008
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Denial Recovery Specialist/Billing Clerk
Dr Carol Fischer
Cheyenne, WY
04.2005 - 12.2007
- Processed medical claims using billing software and electronic health records.
- Verified patient information and insurance eligibility for accurate billing.
- Resolved billing discrepancies by communicating with healthcare providers and insurers.
- Maintained organized patient records and documentation for compliance purposes.
- Collaborated with healthcare teams to ensure timely claim submissions.
- Assisted in training new staff on billing procedures and software use.
Education
Some College (No Degree) - Business Administration And Management
University of Wyoming
Laramie, WY07-1983
Business Management - Some college (No degree)
Laramie County Community College
Cheyenne, WYCheyenne, WY
Skills
- Medicaid expertise
- Communication skills
- Operational efficiency
- Insurance terminology
- Planning and coordination
- Microsoft Office proficiency
- Insurance verification
- Billing processes
- Customer service
- Medicare Specialist
- Tricare, VA and Waiver Specialist
Accomplishments
- Customer Satisfaction Improvement
- Provider Enrollment Success
- Efficient Order Processing
- Enhanced Call Efficiency
Certification
AAPC CPC- Health Tech Academy, 2027
Timeline
Provider Enrollment Analyst
HHS Tech Group
06.2024 - 11.2024
Remote Seasonal Customer Service Representative
Press-One Customer Care
11.2022 - 01.2023
Remote Seasonal Customer Service Representative A
FCR - Roseburg Contact Center
11.2021 - 02.2022
Patient Care Coordinator
The Hearing Center
06.2008 - 12.2008
Temporary Accounts Receivable Clerk
UWFM-Cheyenne
01.2008 - 12.2009
Professional Indemnity Insurance Fund (PIF)
UWFM-Cheyenne
01.2008 - 12.2008
Medicare Analyst/Government Billing Clerk
United Medical Center
09.2005 - 12.2009
Denial Recovery Specialist/Billing Clerk
Dr Carol Fischer
04.2005 - 12.2007
Some College (No Degree) - Business Administration And Management
University of Wyoming
Business Management - Some college (No degree)
Laramie County Community College