KIM VEGA
Dallas,GA
Summary
Results-driven operations and finance professional with proven track record in optimizing business processes, enhancing productivity, and leading high-performing teams. Adept at strategic planning, resource management, and driving operational efficiency in dynamic environments. Strong focus on collaboration and adaptability, leveraging leadership skills to align teams with organizational goals and deliver tangible outcomes. Known for reliability, decisive problem-solving, and fostering culture of continuous improvement.
Overview
31
31
years of professional experience
Work History
Chief Operating Officer
Ragsdale, Heating, Air, Plumbing and Electrical
07.2024 - 05.2025
- Responsible for operations management, coaching, training and leadership support for two locations.
- Total of 207 employees, which also included teams serving 20 Home Depot service provider contract partnership.
- Successfully develop cross functional leadership team structure.
- This thirty-year-old company was challenged with a lack of KPI tracking, reporting and results oriented structure trained to 'win the day'.
- Leadership team development paired with appropriate coaching of field and call center teams quickly served to engage a positive, motivated, and results based organization utilizing the Nexstar Service System.
Director of Profit
Redwood Services LLC
02.2023 - 07.2024
- Company Overview: Private Equity HVAC, Plumbing and Electrical
- Provided coaching and training to PE partner shops nationwide.
- Extensive travel performing on-site services to assist with processes to identify gaps in EBITDA conversion.
- Working with General Managers, controllers, and cross functional teams in various areas of the organization including software workflows, and daily reporting to improve gross margin.
- Also provided financial statement and recruiting support up to and including hiring, training and performing financial statement preparation where empty seats existed.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Service Titan implementation work, and support.
- National rebate procurement, tracking and reporting for PE executive team.
- Private Equity HVAC, Plumbing and Electrical
Director of Business Development
Superior Plumbing Co., Inc.
02.2022 - 01.2023
- Company Overview: Superior is a 35-year family-owned residential plumbing services company.
- My role is to develop staff, create infrastructure, and develop EOS to position the company for growth.
- The company has experienced stagnant culture and decline in recent years due to a lack of key measurables, team development and accountability, and in a rapidly growing saturated market.
- My first assignment was to restructure and train the call center.
- Additional responsibility included implement EOS with the executive team.
- I was also charged the finance, human resources, and IT departments to restructure and create effective protocols, and develop accurate financial statements and analysis.
- I am currently auditing all balance sheet accounts, creating a system of balance sheet reconciliations, financial analysis and preparing the department for the appropriate monthly close process.
- This process includes the management of CRM operations and inventory integration to QuickBooks.
- Payroll management with ADP.
- Superior is a 35-year family-owned residential plumbing services company.
General Manager Residential Services
Dupree Plumbing Co., Inc.
06.2018 - 12.2021
- Recruited by Dupree owner via their Nexstar Network coach, I relocated to Georgia to start up a residential service division. A family operated 60-year-old construction company with a desire to enter the residential service industry.
- Complete start-up from website development, Service Titan ERP implementation, call center staff training and plumber technician training.
- We started running service calls in November of 2018 with a strategic balance of adding calls and plumbers. The service division grew to fourteen trucks, and eighteen employees by December of 2021.
- Collaborated and actively managed marketing with Scorpion and later Blue Corona on PPC/SEO campaign development to drive Google campaigns for growth.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Total new customers added from 2018 to 2021 6,200, total 3-year revenue, $6,716mil with growth year over year.
- The division grew from 1.9 mil in 2020 to 3.6 mil in 2021 post COVID related service issues of 2020.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
General Manager
Kimbro Services dba Kimbro Air
05.2017 - 01.2018
- Responsible for managing and directing HVAC service operations, staff development and recruiting, accounting, payroll, and HR management.
- Manage and perform all brand, print and online marketing.
- Kimbro is primarily commercial HVAC, the owner did not want to invest the marketing funds to grow the service division as necessary to facilitate the business plan.
Controller | Branch Human Resource Manager
ARS Rescue Rooter (Nashville)
02.2010 - 05.2017
- Responsible for managing all financial aspects of accounting, human resources, payroll administration, financial statements, facility multi-line budgets, and daily/weekly financial forecasting.
- Manage an accounting and administrative staff of eight employees.
- Actively engaged as a hands-on partner to general manager in managing various departments in operations, to include warehouse, fleet, call center operations and field service.
- Prepare all corporate reporting and internal audit compliance.
- PCI Compliance.
- Served as the location Human Resource Manager charged with compliance, disciplinary and legal issues.
Controller | Branch Human Resource Manager
Clockwork Home Services (OHAC & Ben Franklin Brands)
01.2007 - 11.2009
- Manage all accounting, human resources, payroll, and administrative functions while maintaining strict internal audit controls in compliance with GAAP.
- Implemented process controls, prepared flow charts and training to structure duties and maintain accountability from operations through to the accounting process.
- Assisted general manager in daily branch operations.
- Assisted General Manager in various departmental operations; call center, lead coordination, sales management, fleet, VMI and internal controls.
- Performed inventory control, job costing, detailed balance sheet reconciliation, and intercompany transaction reconciliations.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Prepared balance sheets, cash flow reports and income statements.
- Managed payroll data entry and processing for 139 employees to comply with predetermined company guidelines.
Accountant, Contract Part-Time (stay at Home Mom)
Integrity Financial Management
03.2005 - 03.2005
- Financial statement preparation, payroll and financial reporting for three entities, an investment brokerage company, a real estate holding corporation, and the president's personal accounting.
- Performed all accounting functions for the Owner/President's church treasury.
- Reconciled accounts and reviewed expense data, net worth, and assets.
Accountant, Contract Part-Time (stay at Home Mom)
KDR Real Estate Serv.
11.2001 - 02.2003
- Responsible for all accounting and human resources functions of the company.
- Developed successful systems and procedures for accounting, costs tracking and human resources to improve efficient use of accounting software and track costs appropriately.
Director of Human Resources & Accounting
HIMAC, Inc.
09.1994 - 04.2000
- Managed both Accounting and Human Resource Departments consisting of forty employees and $30 million in annual revenue.
- Responsible for the administrative representation of the company's legal issues, worked closely with three local legal firms on matters relative to HR law, antitrust, contracts and UCC law, including trial representation, testimony and preparing interrogatories.
- Other quarterly and annual duties to include property taxes, sales taxes, payroll taxes and 401(k) testing compliance.
Education
Bachelor of Business Administration - Accounting & Finance
American Intercontinental University
01.2006
Skills
Business Coaching
- Service excellence - Nexstar Network
- Budgeting and KPI management
- Strategic Marketing
- Human resources management
- Financial analysis and forecasting
- Financial internal audit controls
- Call center and Operations performance optimization
- Operations management
- Strategic planning
Executive Summary
Experienced and highly accomplished Controller & Business Manager with a comprehensive background in accounting and HR management experience. An entrepreneurial, visionary, and driven leader. Proven record of leading teams, technicians, and call center staff to drive goals through coaching, business modeling and superior customer service and quality. Experience-based knowledge of Generally Accepted Accounting Principles (GAAP). Hands-on experience in managing accounting teams, financial statements, budgets and financial analysis and forecasting., Financial Planning, Reporting & Analysis, Coaching employees, customer service, sales, operating systems and best practices as per industry modeling. Nexstar Network training., Cost Accounting, Marketing/PPC/SEO, HR Management, General Ledger/Financial Statements, Internal Controls, Call Center Management, KPI Management, Internal/External Audit, ERP/CRM Implementation, Process Improvement, Operations Management, MDA Leadership & GM Training, EOS- Staff Management & Development, Forecasting/Budgeting, Payroll - Accounts Payable/Receivable, ERP/CRM Expert Experience, Team Leadership, Sales Management, Greenfield Start-Up – Residential Plumbing Service
Timeline
Chief Operating Officer
Ragsdale, Heating, Air, Plumbing and Electrical
07.2024 - 05.2025
Director of Profit
Redwood Services LLC
02.2023 - 07.2024
Director of Business Development
Superior Plumbing Co., Inc.
02.2022 - 01.2023
General Manager Residential Services
Dupree Plumbing Co., Inc.
06.2018 - 12.2021
General Manager
Kimbro Services dba Kimbro Air
05.2017 - 01.2018
Controller | Branch Human Resource Manager
ARS Rescue Rooter (Nashville)
02.2010 - 05.2017
Controller | Branch Human Resource Manager
Clockwork Home Services (OHAC & Ben Franklin Brands)
01.2007 - 11.2009
Accountant, Contract Part-Time (stay at Home Mom)
Integrity Financial Management
03.2005 - 03.2005
Accountant, Contract Part-Time (stay at Home Mom)
KDR Real Estate Serv.
11.2001 - 02.2003
Director of Human Resources & Accounting
HIMAC, Inc.
09.1994 - 04.2000
Bachelor of Business Administration - Accounting & Finance
American Intercontinental University
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