Kim Wakefield
Haleyville,AL
Summary
Professional in branch operations with strong background in coordinating administrative and logistical functions. Skilled at optimizing processes, enhancing customer satisfaction, and fostering team collaboration to achieve organizational goals. Known for adaptability and reliability in dynamic environments. Proficient in communication, problem-solving, and time management.
Overview
18
18
years of professional experience
Work History
BRANCH COORDINATOR
CENTERWELL HOME HEALTH
03.2022 - Current
- Improved branch efficiency by streamlining processes and implementing time-saving strategies.
- Maintained a clean, organized, and professional environment for both customers and employees.
- Enhanced employee performance through regular feedback, training, and development opportunities.
- Ensured compliance with company policies, procedures, and regulatory requirements at all times.
- Liaised between upper management and branch personnel to facilitate effective communication channels.
- Performed duties in office environment during operating hours.
- Coordinated meetings between various departments at the branch level to address any operational challenges.
- Served as a point of contact for internal audits or inspections conducted by external parties.
- Remained calm and professional in stressful situations.
- Collaborated with team members to achieve branch goals and objectives.
Social Services Director
Walker Rehabilitation Center
09.2020 - Current
- Oversaw day to day operations of Social Services
- Handled resident grievances
- Completed MDS Assessments
- Assisted in admission process
- Assisted in Psychosocial assessments for each resident
- Completed PHQ-9 and Slums Assessment
- Established contact and communication with family
- Attend all Core Plan Meetings
- Made referrals to services needed such as dentist, podiatrist
- Assist in the discharge process
Arc Day Program Director
Shoals committee on Programs and Employment
01.2007 - 09.2020
- Oversaw day to day operations of day program
- Adherence to HIPPA regulations
- Kept up to date state paperwork
- Kept Child Nutrition Program records
- Handled daily transportation schedule
- Consistently met or exceeded state mandated goals
- Completed monthly reports required by the State of Alabama
Education
High school diploma -
HALEYVILLE HIGH SCHOOL
Haleyville, AL05-1987
Skills
- MDS
- Social Work
- Customer service
- Presentation Skills
- Interviewing
- Leadership
- Recruiting
- Dementia Care
- Meeting Facilitation
- Data Collection
- Typing
- Childcare Languages
- English
- Fluent
- Program Management
- Public Speaking
- Case Management
- HIPPA
- Microsoft Word
- Branch operations management
- Excellent work ethic
- Team player
- Strong team-builder
- Attention to detail
- Excellent time management skills
- Customer relationships
Timeline
BRANCH COORDINATOR
CENTERWELL HOME HEALTH
03.2022 - Current
Social Services Director
Walker Rehabilitation Center
09.2020 - Current
Arc Day Program Director
Shoals committee on Programs and Employment
01.2007 - 09.2020
High school diploma -
HALEYVILLE HIGH SCHOOL
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