Kim Walden
LaFayette,GA
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality patient experiences on tight schedules. Monitors, trains, and encourages employees to improve skills and meet high demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. I have been in charge of the ER, Central registration, and Healthy Heart with all leading the industry in collections, reports, and overall success.
Overview
18
18
years of professional experience
Work History
Team Lead
HCA
Chattanooga, Tennessee
06.2012 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.Treating both our patients and coworkers as our customers.
- Conducted performance meetings for team members, providing feedback and identifying areas of improvement for success.
- Trained new staff in processes and procedures in all areas including Healthy Heart, ER, and Central Registration.
- Resolved escalated customer complaints or queries promptly and efficiently regarding payments and financial escalations.
- Ensured compliance with Health stream, dress code, privacy practices, consent form, Medicare, and Meditech protocols.
- Supported the Director in developing plans for future projects, monthly meetings, HCA rewards, and initiatives for a better team environment.
- Collaborated with other departments to develop effective solutions that meet patient needs in a Timely manor.
- I complete many reports daily including the Pre-cert, 111, express registration, QA, and financial inpatient reports
- I complete the hospital deposit twice weekly working closely with accounting.
Financial Counselor
HCA Parallon Business Solutions
Chattanooga, Tennessee
09.2010 - 06.2012
- Provided financial counseling to patients and set up payment arrangements while offering discounts for patients satisfaction.
- Complete a daily In-patient report
- Work closely with case management to provide plan of care while following HCA budget guidelines
- Daily Cash deposit with accounting with quarterly audits
- Train other employees on better ways to meet budget along with team goals to meet our quarterly bonus
Registrar
HCA
Chattanooga, Tennessee
09.2008 - 09.2010
- Prepared documents for registration and patient processes.
- Open & close the department
- Take payments
- Professional in all areas including Meditech, OnBase, scheduling, FOS, and consent forms
- Coordinated with faculty to ensure patient satisfaction.
Surgical Technologist
Parkridge Medical Center
Chattanooga, Tennessee
07.2007 - 09.2008
- Prepared and maintained sterile field for surgical procedures.
- Assisted in the application of wound dressings, casts, and other medical devices.
- Provided assistance to surgeons during operations by passing instruments and other supplies.
- Ensured all necessary equipment was available for each procedure.
- Organized operating room by setting up surgical trays with instruments according to surgeon preference.
- Observed aseptic technique and infection control protocols at all times.
- Assisted in positioning patients on operating table and covered them with sterile drapes.
Surgical Technologist
CHI Memorial Hospital Chattanooga
Chattanooga, Tennessee
08.2006 - 08.2007
- Prepared surgical areas for operations
- Aided in applying wound dressings, casts, and medical devices
- Facilitated surgical procedures through timely instrument delivery
Education
Surgical Technology
Georgia Northwestern Technical College
LaFayette, GA12-2007
Associate of Applied Science -
Dalton College
Dalton, GA05-2000
High School Diploma -
Northwest High School
Tunnel Hill, GA05-1998
Skills
- Production & Performance Monitoring
- Work assignment delegation
- Schedule Employees
- Interview & train new hires
- Meditech & Billing Professional
- Self motivated & Fast learner
- Reliable with history of success
- Proficient in Microsoft Word & Excel
Timeline
Team Lead
HCA
06.2012 - Current
Financial Counselor
HCA Parallon Business Solutions
09.2010 - 06.2012
Registrar
HCA
09.2008 - 09.2010
Surgical Technologist
Parkridge Medical Center
07.2007 - 09.2008
Surgical Technologist
CHI Memorial Hospital Chattanooga
08.2006 - 08.2007
Surgical Technology
Georgia Northwestern Technical College
Associate of Applied Science -
Dalton College
High School Diploma -
Northwest High School
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