Kim Walsh
Roseville,CA
Summary
Manager of Calendar Planning at Vitalant with experience as a Production Calendar Planner and Account Manager. Successfully transitioned into an expanded leadership role, managing multiple regions while driving collaboration and operational efficiency. Known for strong organization, attention to detail, and the ability to manage competing priorities in complex scheduling environments. A dependable team member who partners cross-functionally to support operational success and achieve collection goals.
Overview
20
20
years of professional experience
Work History
Manager of Production and Calendar Planning
Vitalant
Remote
08.2024 - Current
- Spearheaded team initiatives to improve collaboration and communication with donor recruitment, donor care, and fixed sites, ensuring professionalism in all interactions.
- Established a cooperative atmosphere to enhance departmental effectiveness in production planning meetings.
- Collaborated with donor recruitment managers to align staffing constraints with operational needs.
- Incorporated RITE values and key performance metrics to guide informed decision-making.
Production Calendar Planner
Vitalant
Remote
06.2022 - 08.2024
- Conducted weekly audits to ensure compliance with key performance metrics.
- Coordinated and conducted production calls, ensuring clear dialogue and engagement among team members.
- Conducted data analysis on previous events to inform future strategic improvements.
Account Manager
Vitalant
Santa Rosa, CA
08.2018 - 06.2022
- Achieved recognition as a top 10 donor recruiter in 2019 Presidents' Club Award.
- Leveraged resources effectively to meet strategic objectives and maintain 97% projection accuracy.
- Balanced individual responsibilities with teamwork to achieve project goals efficiently.
Mobile Account Coordinator
Blood Centers of the Pacific
Santa Rosa, CA
04.2017 - 08.2018
- Supported donor recruitment efforts by covering open territories and collaborating with team members.
- Developed strategies to maintain and enhance relationships with key accounts in open territories.
- Executed daily administrative tasks, including tracking drive results and managing team performance and calendars.
Transaction Coordinator
Keller Williams Realty
CA
03.2016 - 04.2017
- Facilitated documentation and file completion processes for real estate agents.
- Coordinated with clients and partners to gather required documentation and enhance collaborative partnerships.
- Managed coordination of 30-40 escrows monthly, ensuring seamless transactions.
Donor Recruitment Representative
Blood Centers of the Pacific
Santa Rosa, CA
08.2014 - 03.2016
- Same function as Account Manager at Vitalant
- Managed mobile collections in assigned territory through making strong community connections
- Worked with blood drive coordinators through the blood drive planning process with an emphasis on a plan to goal that included focusing on appointments
Processor Coordinator
RPM Mortgage
US
09.2012 - 08.2014
- Facilitated the loan process for two top-producing loan officers, ensuring seamless progression from application to funding.
- Assisted clients with loan processes by collecting required documentation. Reviewed credit scores and income tax returns. Verified employment status to support loan approvals.
- Facilitated general office functions and provided customer service assistance to maintain high satisfaction levels.
Account Coordinator
Blood Centers of the Pacific
Santa Rosa, CA
05.2008 - 08.2012
- Same function as Account Manager at Vitalant.
Whole Blood Coordinator
Blood Bank of the Redwoods
Santa Rosa, CA
08.2006 - 04.2008
- Trained and guided tele-recruitment staff to improve recruitment efficiency.
- Oversaw execution of calling campaigns for mobile and center operations to optimize communication strategies.
- Organized and managed participation in community events to foster relationships and support initiatives.
Education
Associate of Arts -
Cuesta Community College
San Luis Obispo, CA01-2002
Skills
- Self-driven professional
- Collaborative team player
- Effective communicator
- Cross-departmental collaboration
- Skilled in managing tasks
- Proficient in eDRM, eProgesa, HemaCollect, and Power BI
Timeline
Manager of Production and Calendar Planning
Vitalant
08.2024 - Current
Production Calendar Planner
Vitalant
06.2022 - 08.2024
Account Manager
Vitalant
08.2018 - 06.2022
Mobile Account Coordinator
Blood Centers of the Pacific
04.2017 - 08.2018
Transaction Coordinator
Keller Williams Realty
03.2016 - 04.2017
Donor Recruitment Representative
Blood Centers of the Pacific
08.2014 - 03.2016
Processor Coordinator
RPM Mortgage
09.2012 - 08.2014
Account Coordinator
Blood Centers of the Pacific
05.2008 - 08.2012
Whole Blood Coordinator
Blood Bank of the Redwoods
08.2006 - 04.2008
Associate of Arts -
Cuesta Community College