KIM WASHINGTON
Newark,NJ
Summary
Talented and focused individual, Passionate about exceeding customer expectations to build loyalty and retention. Motivated and professional with a friendly demeanor and hard-working nature. Seeking to support high-volume operations with strong multi-tasking abilities and high energy. Self-motivated, Time management skills, Extremely organized, Customer Service, and Trustworthy Dedicated team player. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with a resourceful and upbeat nature.
Overview
17
17
years of professional experience
Work History
AM Shift Lead
Dashmart
08.2023 - Current
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Conducted regular team meetings to discuss progress, address concerns, and set goals for continued improvement.
- Collaborated with management to develop strategies for improving overall store operations.
- Helped store management meet standards of service and quality in daily operations.
- Maintained a safe working environment by observing safety procedures, policies, and regulations.
- Enforced company policies and regulations with employees.
OA Associate
Dashmart
07.2022 - 08.2023
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Trained and mentored junior staff on customer service strategies and techniques.
Warehouse Associate/ Warehouse PC Associate
Hello Fresh
03.2018 - 05.2021
- Wrapped pallets in shrink wrap prior to loading.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Operated PC and RF-based computer systems for inventory management.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Compared received packages against shipping documents.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Inventory control, Fulfillment Associate
Amazon.Com
01.2017 - 01.2018
- Adhered to all requirements and regulations for interstate HAZMAT carriers.
- Loaded and unloaded pieces into boxes for shipment.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Check items to ensure that they are in good condition.
- Receive and understand work orders to determine the type and quantity of items ordered by customers.
- Audited and corrected discrepancies in inventory numbers.
- Followed procedures at all times for personal and team safety.
Logistics Associate
Integrity Staffing Solutions, Amazon
01.2016 - 11.2016
- Attached identifying tags to containers.
- Adhered to all requirements and regulations for interstate HAZMAT carriers.
- Inspect goods for defects and damages.
- Notify supervisors of problems that are not resolvable.
- Pull, pack, and ship orders in an accurate manner.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Printed tickets, picked supplies, and filled packages under tight deadlines.
Seasonal Labor Packer
Integrity Staffing Solutions- Amazon
10.2015 - 12.2015
- Maximized sales by shipping on time and accurately.
- Loaded and unloaded pieces into boxes for shipment.
- Adhered to all requirements and regulations for interstate HAZMAT carriers.
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Tracked time spent on assignments each day for productivity reporting.
- Attached identifying tags to containers.
Cashier/ Hostess/Server
Southern Smokehouse
04.2007 - 10.2010
- Greeted customers and provided prompt assistance and courteous customer service.
- Reported to work on time and showed loyalty to the company.
- Accurately processed payment in the form of cash, credit, checks, coupons, vouchers, and gift cards.
- Maintained a clean, organized, and safe work environment.
- Lifted to 49 pounds and was CPR certified.
- Answered incoming calls in a prompt and professional manner.
- Set up reservations for group events and private parties.
- Demonstrated integrity and honesty while interacting with guests, team members, and managers.
- Prepped items for later use to save staff time during busy hours.
- Immediately informed supervisors when supplies were low or if the equipment was not functioning properly.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Followed food safety procedures according to company policies and health and sanitation regulations.
Education
Associate of Science - Business Management
Union County College
Cranford, NJ01.2025
High School Diploma -
Linden High School
Linden, New Jersey2009
Skills
- Sorting and Labeling
- Supply Ordering
- Cleaning and Organization
- Delivery Scheduling
- Picking and Packing
- Punctual and Dependable
- Clear Communication
- Self-Motivated and Disciplined
- Attention to Detail
- Health and Safety Regulations
- Receiving and Process
Timeline
AM Shift Lead
Dashmart
08.2023 - Current
OA Associate
Dashmart
07.2022 - 08.2023
Warehouse Associate/ Warehouse PC Associate
Hello Fresh
03.2018 - 05.2021
Inventory control, Fulfillment Associate
Amazon.Com
01.2017 - 01.2018
Logistics Associate
Integrity Staffing Solutions, Amazon
01.2016 - 11.2016
Seasonal Labor Packer
Integrity Staffing Solutions- Amazon
10.2015 - 12.2015
Cashier/ Hostess/Server
Southern Smokehouse
04.2007 - 10.2010
Associate of Science - Business Management
Union County College
High School Diploma -
Linden High School
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