KIM WEBER
Retail Manager
Duluth,Minnesota
Summary
Passionate and dedicated business operations professional with 20+ years’ experience in customer service, sales, and performance management. With JCPenney Co., drove sales and customer service to achieve profitable sales growth through effective event planning, training and development as well as staffing and recruiting. A skilled leader in continuous improvement to increase productivity and ensure the achievement of established objectives. Leveraged outstanding interpersonal skills to secure a customer-first store environment. An accomplished performer who possesses a proven track record of exceeding expectations to deliver top results.
Overview
30
30
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Specialist/Food Buyer Assistant
University Of Minnesota
Duluth, MN
02.2019 - Current
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Analyzed sales data and conducted competitor research to efficiently order merchandise according to sales trends.
- Guaranteed timely delivery of merchandise through consistent communication with distribution centers and vendors.
- Researched and evaluated market trends through online sources, customer feedback and competitor shopping.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
Assistant Store Manager
TJX Companies
Duluth, MN
05.2019 - 09.2019
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Reviewed sales and gross profit report to assess company efficiency.
- Rotated merchandise and displays to feature new products and promotions.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Assistant Manager - Operations
JCPENNEY
Duluth, MN
03.2016 - 02.2018
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Drove customer service to achieve profitable sales growth by leading and engaging store teams, executing the talent strategies, operational processes, total store scheduling, associate development and omnichannel initiatives
- Forecasted the workload for various support positions and allocated resources to execute pricing, markdowns, set changes
- Identified business growth opportunities by analyzing sales reports
- Reviewed incoming merchandise for sales, pricing, and inventory levels
- Directed general operations of a $15 Million store, including inventory levels, loss prevention, payroll, cash office, HR functions, custodial and general store maintenance
- Developed a talented team of Support Associates through comprehensive training and coaching to ensure top- notch talent from all members
- Retained profitable inventory levels through reverse logistics, restocking, replenishment, and RFID processing.
Assistant Manager-Human Resources
JCPENNEY
Duluth, MN
07.2013 - 03.2016
- Achieved profitable sales growth by leading and engaging store teams and executing the talent acquisition process, selling floor scheduling, associate development, overall store engagement initiatives, and leading eCommerce initiatives
- Monitored the Talent Management process by interviewing, selecting, and training new associates
- Managed store payroll projections, productivity and controllable expenses in relation to sales trend
- Guided Leader on Duty program to ensure the highest level of customer service
- Partnered with the store leadership team to address associate relations, engagement, recognition and inclusion activities in the store
- Improved overall associate engagement scores by 15%, resulting in top quartile results in the district and company compared to prior year
- Led team of 150+ employees to achieve 1st quartile results in the company for overall store experience.
Sales Manager
JCPENNEY
Duluth, MN
01.1999 - 05.2012
- Built a talented and valuable team of employees through mentoring, coaching and product knowledge
- Ensured that all employees within the footwear department presented a positive and engaging image to customers
- Established performance goals for employees and provided s.m.a.r.t goals for reaching set expectations
- Assigned work to team members based on company needs, personal strengths and job knowledge
- Coached employees in successful selling methods and encouraged cross-selling additional products and services
- Planned and executed major events in footwear division, resulting in top quartile results in company for 5 consecutive years
- Drove store performance through strategic project planning, communications, and cross-functional collaboration with supervisors and visual team
Merchandising Assistant
JCPENNEY
Duluth, MN
05.1990 - 01.1999
Education
Some College (No Degree) - Business Administration And Management
University of Wisconsin - Superior
Superior, WI Sep.1989 - May.1991
Skills
- Performance Management Systems
- Team Leadership
- Event Planning
- Customer Service
- Recruitment/staffing
- Training and Development
- Operations Management
- Sales & Marketing
- Employee Development
- Retail Merchandise Buying
Accomplishments
- Consistently recognized for meeting/exceeding company expectations on performance reviews
- JCPenney Community Relations Ambassador 2013-2017
- JCPenney Store & District Lead Warrior Captain 2013-2016
- Customer First Club 2009-2016
- Employee of The Year 1999
- American Cancer Society Relay for Life
- Raised over $75,000 for the Duluth community through individual and team fundraising activities
- Achieved top team and top individual fundraiser for over 12 years
- Awarded team spirit award and best campsite for 10 consecutive years
- American Cancer Society Relay for Life Team captain, committee member, online chair.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Assistant Store Manager
TJX Companies
05.2019 - 09.2019
Customer Service Specialist/Food Buyer Assistant
University Of Minnesota
02.2019 - Current
Assistant Manager - Operations
JCPENNEY
03.2016 - 02.2018
Assistant Manager-Human Resources
JCPENNEY
07.2013 - 03.2016
Sales Manager
JCPENNEY
01.1999 - 05.2012
Merchandising Assistant
JCPENNEY
05.1990 - 01.1999
Some College (No Degree) - Business Administration And Management
University of Wisconsin - Superior
Sep.1989 - May.1991
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