Summary
Overview
Work History
Skills
Affiliations
References
Timeline
Generic

Kim Andrews

Des Moines,WA

Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

32
32
years of professional experience

Work History

Church Secretary

Shiloh Baptist Church Of Tacoma Wa
Tacoma, WA
08.2024 - Current
  • Coordinate master church calendar with sermons, pastoral vacations, and special events.
  • Manage reception desk during the week to handle member needs and field inquiries for church leaders.
  • Support the work of pastoral staff in running productive church operations by managing day-to-day clerical needs.
  • Prepare, print, and circulate weekly announcements, prayer lists, and event flyers.
  • Maintain and provide reports related to membership.
  • Pleasantly welcome visitors, answer phone calls, and maintain the church office.
  • Respond to customer issues to provide immediate resolution and improve retention.
  • Conduct research, compile, and type statistical reports; synthesize information; and provide excellent communication to disseminate information throughout the organization.
  • Create spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Update system to organize office documentation, maximizing efficiency and increasing productivity.
  • Organize files, develop spreadsheets, fax reports, and scan documents. Maintain church offices in a neat and organized fashion.
  • Handle incoming calls and direct callers to the appropriate department or employee.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Keep church and office equipment functional, and supplies well-stocked to promote efficient operations.
  • Compose, edit, and type complex memos and reports with job-related software.
  • Sort and distribute incoming faxes, letters, and emails for office distribution.

Shelter Manager

Shiloh Retreat Center
Tacoma, WA
01.2023 - Current
  • Assist with the management of administrative aspects of this emergency shelter for homeless men, many with dual diagnoses.
  • Assist with the implementation and administration of the contract with the City of Tacoma, including writing, reviewing, and circulating contract amendments; coordinating contract meetings; and contract compliance monitoring events.
  • Manage the operating budget of the shelter.
  • Prepare and submit monthly invoices for reimbursement.
  • Assist with researching, implementation, and management of employee training programs and records.
  • Help develop and implement employee performance evaluations and tools.
  • Prepare and submit timely shelter demographic, client case-management, and shelter performance reports.

Manager - Inspection

Puget Sound Clean Air Agency
Seattle, WA
06.2012 - 11.2022
  • Co-Managed Inspection Department of 12 field Inspectors and related Administrative Support Staff, with 9 direct reports.
  • Developed and assigned work plans to meet ensure compliance with federal and state agreements.
  • Managed and supported complex enforcement case development and resolutions, including conducting mitigation meetings, preparing settlement agreements, and testifying in civil penalty hearings.
  • Recruited, hired, and developed department staff at every level, including inspectors, administrative assistants, and managers.
  • Developed policies, procedures, training materials, and tools for the safe execution of investigations, complete and accurate documentation of observations, timely submittal of concise reports, evidence gathering, and case development.

Inspector

Puget Sound Clean Air Agency
Seattle, WA
09.1995 - 06.2012
  • Conducted inspections and investigations to determine compliance with federal, state, and local air pollution regulations.
  • Explained and provided training to business operators, property owners, and regulated community regarding air pollution regulations.
  • Gathered evidence, documented observations, and wrote reports in support of enforcement cases.
  • Issued citations for regulation violations and supported enforcement cases in mitigation meetings and penalty hearings.

Administrative Assistant

Puget Sound Clean Air Agency
Seattle, WA
03.1992 - 09.1995
  • Timely and accurate entry of data from inspection reports.
  • Managed and tracked certified mailings for enforcement correspondence.
  • Directed communication from regulated community and complainants to appropriate department personnel.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Maintained accurate department and inspection records.
  • Responded effectively to sensitive inquiries or complaints.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

Skills

  • Process development
  • Staff training, development and management
  • Reports Generation
  • Customer/Member relations
  • Supplies Management
  • Records Management
  • Business Correspondence
  • Calendar maintenance
  • Mail Management
  • Scheduling and event coordination
  • Sensitive material handling
  • Data Entry

Affiliations

  • I currently serve or recently served in my church in a number of capacities, including as a board member, member of the GriefShare Leadership team, Leader of Women's Ministry and Bible Study, Children's Church Leadership Team, Church Cleaning Team, and Administrative Assistant Team.

References

References available upon request.

Timeline

Church Secretary

Shiloh Baptist Church Of Tacoma Wa
08.2024 - Current

Shelter Manager

Shiloh Retreat Center
01.2023 - Current

Manager - Inspection

Puget Sound Clean Air Agency
06.2012 - 11.2022

Inspector

Puget Sound Clean Air Agency
09.1995 - 06.2012

Administrative Assistant

Puget Sound Clean Air Agency
03.1992 - 09.1995

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