Summary
Overview
Work History
Education
Skills
References
Timeline
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Kim Wilkey

Kim Wilkey

Pensacola,FL

Summary

Dynamic Community Educator at Trulieve with a proven track record in project management and effective communication in multiple areas of the alternative healthcare sector. Successfully developed strategies that enhanced physician engagement and drove business growth. Adept at training and team development, optimizing processes, and leveraging data management to achieve significant results in client relationship management.

Overview

4
4
years of professional experience

Work History

Panhandle Community Educator

Trulieve
Pensacola, FL
07.2024 - Current
  • Managed largest territory, exceeding 12,000 square miles across 10 counties.
  • Initiate, engage, grow, and facilitate partnerships with qualified physicians recommending medical marijuana within my assigned territory
  • Consistently visit and educate physicians, providers, and office staff on new and existing Trulieve products
  • Create, plan, and execute self-driven goals and initiatives within your assigned territory
  • Develop short-term and long-term strategies for physician office visits within assigned territory to maximize personal interactions
  • Analyze competitor activity to develop strategies for business development
  • Meet regularly with the marketing team to help create new materials and refine messaging

Director of Patient Concierge

LeadJuice
01.2022 - 05.2024
  • Company Overview: LeadJuice is designed to help alternative healthcare practice owners build a better, profitable practice through systemized operations, training, marketing, and communication.
  • All staffing decisions including hiring, terminations, and development.
  • Training and onboarding, including the development of the current materials and processes for both.
  • Team of 12 with 4 direct report managers.
  • Management and communication of 140 clients across all time zones.
  • KPI development and accountability to results through personal and team performance.
  • Drove results for 10,000 leads.
  • Launched individual tracking processes, long-term follow-up system, several Email/SMS/Call campaigns.
  • All process development SOPs from start-up with 4 employees to current state with 40 employees.
  • Daily/Weekly L10 meetings both internal and external.
  • LeadJuice is designed to help alternative healthcare practice owners build a better, profitable practice through systemized operations, training, marketing, and communication.
  • Experience with Looker, GHL, Google platform, Slack, and Asana for practice development and improvements.

Channel Ambassador

Southern Vacation Rentals
09.2021 - 03.2023
  • Company Overview: Full-Service rental provider servicing both the property owners and renters throughout the most desirable vacation destinations throughout the southeast.
  • Property knowledge of 2,000 properties on the Emerald Coast.
  • Email management/campaigns supporting marketing initiatives.
  • Policy and rental updates weekly joining programs and off-boarding.
  • Reservation management from contact to check-in.
  • All stay support including mitigation of issues and question support.
  • Full-Service rental provider servicing both the property owners and renters throughout the most desirable vacation destinations throughout the southeast.

Education

Cosmetology Degree -

Capri College
01.2015

Skills

  • Project management
  • Leadership and team development
  • Process optimization
  • Data management
  • Adaptability and flexibility
  • Effective communication
  • Team collaboration
  • Training and staffing
  • Public speaking skills
  • Google Workspace proficiency
  • Profit and loss oversight
  • Key performance indicator tracking
  • Client relationship management
  • Risk prevention strategies

References

Available upon request

Timeline

Panhandle Community Educator

Trulieve
07.2024 - Current

Director of Patient Concierge

LeadJuice
01.2022 - 05.2024

Channel Ambassador

Southern Vacation Rentals
09.2021 - 03.2023

Cosmetology Degree -

Capri College

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