Kim Wilson
Kalispell,MT
Summary
Flexible hard worker ready to learn and contribute to team success. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Greater Valley Health Center
Kalispell, MT
10.2024 - Current
- Facilitated patient check-in and registration processes efficiently.
- Managed appointment scheduling using electronic health record systems.
- Provided patient education regarding insurance and payment options.
- Addressed patient inquiries and resolved issues promptly.
- Collaborated with clinical staff to ensure smooth patient flow.
- Collected and verified accurate patient information during registration.
- Maintained confidentiality of sensitive patient data at all times.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Provided assistance to internal departments when needed.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Responded to patient inquiries regarding billing or financial matters.
- Assisted with preparing daily cash reports for accounting department.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
Dental Assistant/ Pt Access Dental
GVHC, FCHC, and other Dental Offices
Kalispell, MT
05.1999 - 04.2020
- Assisted dental procedures by preparing instruments and materials for clinicians.
- Managed patient records, ensuring accuracy and confidentiality of information.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Coordinated appointments and follow-ups to optimize patient flow and scheduling.
- Sanitized dental equipment and maintained a clean, organized work environment.
- Collaborated with the dental team to enhance patient comfort during procedures.
- Monitored inventory levels of dental supplies, facilitating timely reorders as needed.
- Supported new staff training by sharing best practices in patient care protocols.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took digital X-rays of teeth using radiographic equipment.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Documented patient records with procedures performed and added notes taken to charts.
Skills
- Electronic health records
- Patient registration
- Insurance verification
- Financial counseling
- Appointment scheduling
- Customer relationship management
- Conflict resolution
Certification
- Radiology Certification
Timeline
Patient Access Representative
Greater Valley Health Center
10.2024 - Current
Dental Assistant/ Pt Access Dental
GVHC, FCHC, and other Dental Offices
05.1999 - 04.2020
Similar Profiles
Carie BradyCarie Brady
HR & FINANCE MGR at Greater Valley Health CenterHR & FINANCE MGR at Greater Valley Health Center
Iris OrtizIris Ortiz
Clerical Medical Assistant at Greater Hudson Valley Family Health Center (Cornerstone)Clerical Medical Assistant at Greater Hudson Valley Family Health Center (Cornerstone)
Tirson AntiguaTirson Antigua
Medical Assistant Team Leader, Medical Interpreter at Greater Lawrence Family Health CenterMedical Assistant Team Leader, Medical Interpreter at Greater Lawrence Family Health Center
James FantJames Fant
Owner at Glacier Traffic Products & ServicesOwner at Glacier Traffic Products & Services
Sierra ScottSierra Scott
Food Service Worker at Kalispell Public SchoolsFood Service Worker at Kalispell Public Schools