Kim Winniford
Leonard,TX
Summary
Proven Community Manager with a track record of enhancing community engagement and resident satisfaction at Asset Living. Expert in leveraging administrative abilities and knowledge of tenant laws to resolve conflicts and improve operations. Achieved significant improvements in community standards and efficiency, demonstrating strong staff management and MS Office Suite skills.
Overview
25
25
years of professional experience
Work History
Community Manager
Asset Living
08.2009 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Communicated effectively with owners, residents, and on-site associates.
Office Manager
Express Pest Control
06.1999 - 08.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Nimitz High School
Irving, TX1980
Skills
- Community Engagement
- Tenant and eviction laws
- Daily Operations Management
- Property Inspections
- Resident relations
- MS Office Suite
- Administrative abilities
- Property tours and inspections
- Vendor Management
- Conflict handling
- Payment Processing
- Staff Management
Timeline
Community Manager
Asset Living
08.2009 - Current
Office Manager
Express Pest Control
06.1999 - 08.2009
Nimitz High School
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