Summary
Overview
Work History
Education
Skills
Timeline
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Kim Yap

Chandler,AZ

Summary

Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

17
17
years of professional experience

Work History

Mortgage Loan Officer Assistant

NEIGHBORHOOD LOANS INC
12.2020 - Current
  • Improves loan processing efficiency by streamlining documentation and communication procedures.
  • Reduces client wait times for loan approvals through diligent follow-up with underwriters and prompt submission of required documents.
  • Collaborates with loan officers to ensure accurate and timely completion of loan applications, increasing overall productivity.
  • Manages a diverse pipeline of loans, prioritizing tasks effectively to meet deadlines and maintain quality standards.
  • Contributes to team success by consistently surpassing performance goals in loan closures and application completions.
  • Develops strong relationships with title companies, insurance agents, and other third-party vendors to expedite loan closings.
  • Increases referral business through proactive outreach efforts and exemplary client relationship management skills.
  • Coordinates efficient file transfers between departments, expediting loan processing times without sacrificing accuracy or attention to detail.
  • Provides ongoing support to borrowers during post-closing activities, ensuring their continued satisfaction with our services.
  • Supports the development of junior staff members by sharing knowledge of best practices in loan processing techniques and client relations strategies.
  • Demonstrates adaptability when handling various types of loans, including conventional mortgages, FHA loans and VA loans,
  • Conducts regular pipeline reviews with management to assess progress toward team goals and identify areas for improvement.
  • Proactively identifies potential bottlenecks in the loan approval process by staying informed of market conditions and internal policy updates.
  • Participates in weekly team meetings to exchange ideas for continuous improvement initiatives within the department.
  • Supports loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.

Loan Document Specialist

NEIGHBORHOOD LOANS INC
09.2020 - 12.2020
  • Enhanced loan processing efficiency by meticulously organizing and verifying required documentation.
  • Developed strong relationships with clients and internal teams, fostering open communication channels for efficient problem solving.
  • Supported a high-performance lending team by managing multiple tasks simultaneously, maintaining organization and focus under pressure.
  • Assisted in developing training materials for new hires, promoting consistency in document handling across the department.
  • Maintained confidentiality of sensitive client information while effectively managing diverse loan portfolios.

Divisional On-boarding Coordinator

PNC MORTGAGE INC
01.2011 - 01.2015
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
  • Assessed and communicated the timeframe of the on-boarding process with managers, recruiters, and operations to ensure expectations are properly met
  • Managed communication with candidates throughout the entire recruitment process, ensuring a positive experience for all involved parties.
  • Supported onboarding processes by conducting background checks, reference checks, verifying employment eligibility, and assisting new hires with paperwork completion.
  • Provided valuable input during weekly meetings with the HR team/Hiring Managers to discuss progress on ongoing recruitment initiatives, challenges faced, and solutions implemented.

District Sales Assistant

PAYCHEX INC
07.2007 - 01.2011
  • Managed Personnel administration, including submitting new employee and termination paperwork, enrolling new Sales Representatives in training, reporting payroll to Corporate, tracking vacation/time off
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Supported business growth by assisting in marketing campaigns and coordinating events.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual and team goals.
  • Trained new hires on company policies, procedures, sales procedures in helping them integrate seamlessly into the team.

Education

Bachelor of Arts in Business Administration -

Roosevelt University
Chicago, IL

Skills

  • Proficient in Microsoft Office
  • Customer Service
  • Relationship Building
  • Organizational Skills
  • Attention to Detail
  • Team Collaboration
  • Problem-Solving
  • Multi-tasking and Time Management
  • Judgment and Decision Making
  • Self-Motivated Fast Learner
  • Highly Efficient and Productive
  • Goal-Oriented
  • Adaptability
  • Effective Communication

Timeline

Mortgage Loan Officer Assistant

NEIGHBORHOOD LOANS INC
12.2020 - Current

Loan Document Specialist

NEIGHBORHOOD LOANS INC
09.2020 - 12.2020

Divisional On-boarding Coordinator

PNC MORTGAGE INC
01.2011 - 01.2015

District Sales Assistant

PAYCHEX INC
07.2007 - 01.2011

Bachelor of Arts in Business Administration -

Roosevelt University

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Kim Yap