Kim Yturri
Magnolia,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Favor Runner
Favor Delivery Services
07.2024 - Current
- Developed strong relationships with repeat customers, fostering loyalty through exceptional service provision.
- Improved customer satisfaction by providing timely and efficient deliveries.
- Collaborated effectively with grocery and restaurant staff members to expedite pick-up processes and ensure a seamless handover of orders.
Variable Sales Compensation Analyst III
Rackspace Technology
02.2022 - 06.2024
- Streamlined sales commission processes, leading to more accurate and timely payouts for employees.
- Managed the administration of quarterly bonus programs, tracking performance metrics and calculating payouts accurately.
- Reduced the time spent on routine administrative tasks by developing standardized templates and forms for common compensation processes.
- Evaluated the effectiveness of existing sales incentive programs by analyzing historical data trends and making recommendations for adjustments as needed.
General Accountant
Icynene Lapolla Industries
01.2019 - 11.2021
- Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Contacted customers to immediately find resolutions for escalated issues.
- Trained and mentored junior staff members on various aspects of general accounting principles, software applications, and best practices in order to foster a culture of continuous learning and professional development.
- Developed, implemented, and administered sales commission and incentive programs for multiple identified sales groups. While performing all duties and requirements necessary to achieve broader success, I collaborated with sales leadership to understand quotas, analyze performance data, and create and modify commission plans.
Education
BBA - Accounting
Stephen F. Austin State University
05-1985
Skills
- Patience and Empathy
- Team player mentality
- Reliability and punctuality
- Memory retention
Amateur Floral Designer
I desire to convert my passion for floral design into becoming a part-time BLOOM designer. I believe I possess the key qualities to be a successful florist, such as creativity, originality, and an eye for details. I am skilled at working under the pressure of deadlines and have good organizational skills. My customer service skills has earned me recognition not only as late as a FAVOR Runner, but as a devoted team member in my corporate life.
Timeline
Favor Runner
Favor Delivery Services
07.2024 - Current
Variable Sales Compensation Analyst III
Rackspace Technology
02.2022 - 06.2024
General Accountant
Icynene Lapolla Industries
01.2019 - 11.2021
BBA - Accounting
Stephen F. Austin State University
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