Kimani Green
Summary
Experienced with candidate sourcing, interview coordination, and talent acquisition strategies. Utilizes strong interpersonal and assessment skills to identify and attract top talent. Knowledge of applicant tracking systems and recruitment metrics to optimize hiring efficiency.
Overview
22
22
years of professional experience
Work History
Trooper Cadet
Colorado State Patrol
03.2024 - 11.2024
- Developed strong communication skills through daily interaction with the public while addressing concerns and providing assistance.
- Stayed current on changes in laws or policies that affected policing practices through regular professional development opportunities.
- Promoted a positive image of the agency through professional conduct and adherence to its core values, both on and off duty.
- Conducted field sobriety tests to identify intoxicated drivers, promoting safer roadways for all users.
Manager Apple Care (Peoples Team Navigator)
Apple
08.2015 - 03.2024
- Recruiting overseeing the hiring process, including writing job postings, interviewing applicants, and selecting new employees for onsite United States multiple locations.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Policies and procedures revising, and implementing policies and procedures for employment and personnel
- Compliance Ensuring with employment laws and regulations, such as EEOC, MCHR, FLSA, and FMLA
- Employee relations Handling employee complaints, harassment, and discrimination allegations
- Employee engagement developing employee engagement strategies and surveys for 90 days and exit interviews
- Developing and implementing employee recognition programs, awards, and events
- Consulting Advising other managers on human resources issues, such as equal employment opportunity and sexual harassments
Operations Manager Customer Service
CoBank
11.2014 - 08.2015
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
Operations Manager/Advanced Services Technical Manager
Comcast Cable
01.2003 - 10.2014
- Provides visible and proactive leadership to clients, internal partners, leaders and 500+ Customer Care and Loyalty Retention representative Customer Contact Call Center
- Numerous Interim Director of Operations assignments
- Managed Team Managers to support and drive performance improvements and employee engagement
- Analyzes data against weekly and monthly trends to identify opportunities for improvement in Customer Loyalty Retention Operations
- P/L and Budget forecasting and scheduling
- Maintains and improves care center operations by monitoring performance, identifying problems, developing action plans for resolution while driving productivity, quality, and high service standards for the departments
- Significant accountability is placed on my role to ensure key metrics in the areas of quality, customer satisfaction, Loyalty Metrics and leadership effectiveness are achieved with measured improvement month over month
- Strong Focus on Front Line Leadership development to ensure collaborative team work
- Project Manager multiple projects and client services
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Education
Human Resources Management
Colorado State University
Denver, CO06.2025
Skills
- HR policies and procedures
- Training and mentoring
- Recruitment and hiring
- Human resources operations
- Talent acquisition
- Onboarding and orientation
- Employee retention
- Payroll coordination
- Workday
Timeline
Trooper Cadet
Colorado State Patrol
03.2024 - 11.2024
Manager Apple Care (Peoples Team Navigator)
Apple
08.2015 - 03.2024
Operations Manager Customer Service
CoBank
11.2014 - 08.2015
Operations Manager/Advanced Services Technical Manager
Comcast Cable
01.2003 - 10.2014
Human Resources Management
Colorado State University
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