Kimani Rucker
Houston ,TX
Summary
Skills consist of food service, hospitality, customer service and sales. Multiple years of customer service, sales management experience, using my exceptional people skills. Versed in controlling cost and running a healthy performance scorecard. Desires a challenging role as a lead manager. My passion for my craft is displayed at a high level endlessly. My leadership always positively affect my team, customers and community.
Overview
11
11
years of professional experience
Work History
Operations Manager
Hertz Cooperation
Houston, TX
01.2021 - Current
- Developed and actualized strategies to generate new revenues, drive productivity, efficiency, quality, service and cost-effective resource management.
- Implemented methods to increase profit, productivity, quality and service through proven management tactics.
- Eliminated project downtime by scheduling employees effectively to increase profit.
- Increased revenue by developing and managing strategic business plans.
Assistant General Manager/Restaurant General Manager
Buffalo Wild Wings
Houston, TX
07.2017 - 03.2020
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained productive relationships with customers and internal partners.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Secured positive customer experiences while executing effective quality assurance practices.
- Supervised various critical tasks, including budget implementations, employee reviews, training, schedules and marketing projects.
Hospitality and Sales Project Manager
Buffalo Wild Wings
Houston, TX
01.2014 - 07.2017
- Maintained food safety procedures and managers high quality food presentation.
- Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
- Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
Bar Server/Cook
Buffalo Wild Wings
Houston, TX
01.2013 - 11.2013
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Education
Bachelor of Arts - Communications
Chicago State University
08.2013
High School Diploma -
Hope Christan School
2009
Objective
Seeking a management position, utilizing my expertise in boosting productivity and performance in an organization. Showcasing my leadership skills, excellent face to face communication skills and extensive knowledge of customer service/sales.
Certifications
- Texas Association of Sports Officials
- Servsafe Manager
- Food Handler Certification
- Teaching Certification
Timeline
Operations Manager
Hertz Cooperation
01.2021 - Current
Assistant General Manager/Restaurant General Manager
Buffalo Wild Wings
07.2017 - 03.2020
Hospitality and Sales Project Manager
Buffalo Wild Wings
01.2014 - 07.2017
Bar Server/Cook
Buffalo Wild Wings
01.2013 - 11.2013
Bachelor of Arts - Communications
Chicago State University
High School Diploma -
Hope Christan School