Kimani Williams
Student
Kinston,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Extraordinary leader and problem solver looking to transition from successful career in being active military. Calm under pressure with superior time management and conflict resolution skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Military Police Officer
United States Air Force, USAF
12.2018 - 07.2023
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Documented and organized security information accurately and efficiently.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Monitored gate activities, controlled traffic and responded to emergencies on base.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Checked vehicle equipment for proper functioning prior to use.
- Responded to emergency calls to provide assistance to citizens in need.
- Monitored crowded public areas and events to mitigate risk and promote safety.
Customer Service Representative
Petsmart
09.2015 - 12.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Princess Anne High School
Virginia Beach, VA08.2016
No Degree -
James Sprunt Community College
Kenansville, NC 08.2023 - 11.2023
Skills
- Basic First Aid
- Team Goals
- Active Listening
- Safety and Risk Assessments
- Military Personnel Safety
- Medical Emergency Response
- Reading Comprehension
- Data Evaluation
- Operational Planning
- Operation and Information Security
- Confidential Records Management
- Firearms Safety and Handling
- Hand and Power Tools
- Pole Climbing
- OSHA Safety Requirements
- Heavy Lifting
- Customer Satisfaction
- Creative Solutions
- Safety Compliance
- Customer Service
- Crew Assistance
Certification
- (Basic life support) Training - Aug2022
- CFR - Certified First Responder
- CDL Class A Driver Training
- OSHA
- First Aid/CPR Certified
Timeline
No Degree -
James Sprunt Community College
08.2023 - 11.2023
Military Police Officer
United States Air Force, USAF
12.2018 - 07.2023
Customer Service Representative
Petsmart
09.2015 - 12.2018
High School Diploma -
Princess Anne High School
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