Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Kimara Woolfolk

Houston,TX

Summary

Goal driven and oriented worker, that is heavily focused on both customer retention, and also making sure the company is reflected in the best light based on any interaction. I have history of being an Enterprise Customer Success Manager known for high productivity and efficient task completion. I would also mention that I specialize in relationship building, strategic planning, and. I would say I excel at communication, problem-solving, adaptability, ensuring client satisfaction and loyalty through proactive engagement and tailored solutions.

Overview

13
13
years of professional experience
1
1
Certification

Work History

ENTERPRISE CUSTOMER SUCCESS MANAGER

INVOCA
12.2021 - 10.2024
  • In this role, I was responsible for over $2 million in ARR for our customers.
  • I was also responsible for both implementing training for all members across the account, presenting executive business reviews to show both the growth of customers for my clients, and also creating strategy planning for them to acquire new lines of business.
  • The verticals I would work with included healthcare, financial services, elder care, automotive, insurance, and also education.
  • KEY RESULTS:
  • Over 2.5 million in account expansion.
  • 2 quarters of no churn.
  • Several executive business reviews that accounted for growth after renewal.
  • Provided strategic guidance on product usage and best practices to maximize customer value.
  • Developed and implemented customer success strategies for enterprise clients.
  • Optimized processes and workflows related to customer success activities in order improve efficiency.
  • Generated ideas for improving products based on insights from customers.
  • Established relationships with key stakeholders within the organization to ensure successful outcomes for customers.
  • Analyzed customer data to understand trends, needs, and preferences.
  • Coached internal teams on how to deliver exceptional service experiences at every stage of the customer lifecycle.
  • Facilitated training sessions for internal teams on how to effectively manage enterprise customers.
  • Negotiated renewal contracts with existing customers while maintaining long-term relationships.

CUSTOMER SUCCESS MANGER

MARLIN/APPSPACE
08.2020 - 12.2021
  • In this role, I was responsible for making sure that all accounts that were under my name, and even accounts that were not under my name, were both handled in a timely manner, typically in less than a 12-hour response time, depending on other tasks that may be at hand.
  • I also would be responsible for making sure that all customers were up to date on trainings, any new updates on pricing, or if there was going to be a needed update to their current computers.
  • I was also responsible for making sure that anytime a customer's contract was coming up for expiration, I ensured a renewal with them and kept them as a customer instead of them possibly considering another company for their workplace digital signage.
  • KEY RESULTS:
  • Handled both domestic and international accounts, such as Pepsi, Toyota, Subaru, and Dr.
  • Handled over $900,000 ARR for accounts with both Marlin and AppSpace.
  • I was also the lead team leader for our Diversity & Inclusion team.

SALES ADVISOR

LIBERTY MUTUAL INSURANCE
PLANO, TX
08.2018 - 08.2020
  • Responsible for building relationships with customers, which would include building rapport and being able to present customers with lines of insurance that would fulfill the customers' needs and wants.
  • We would then present packages for customers that would include either single lines of insurance or multi-policy bundles, such as auto, home, renters, and small business insurance.
  • KEY RESULTS:
  • Consecutive months of exceeding the goals set by the company.
  • Licensed in all 48 states to sell insurance.
  • Ranked in the top 15% of the company for the month of December 2019.

SALES EXPERT

SPRINT CORPORATION
FRISCO, TX
10.2015 - 08.2018
  • Present customers with mobile service options and assist with determining best plans to satisfy customer needs
  • Attend networking events to secure new customers
  • Visit companies to solicit for new consumer and/or business accounts
  • Provide solutions for customer billing, technical or account issues
  • Review in-store promotions with customers to secure incremental product sales
  • Assist with training new employees and supporting supervisory and management staff
  • KEY RESULTS:
  • Achieved an overall sales composite score of 128.60% from February to July 2018.
  • Ranked in the top 10% for overall sales and performance in the district since August 2017 as a part-time employee.
  • Recently chosen for the leadership development program to train for an in-store management position.

SALES CONSULTANT

IO METRO FURNITURE COMPANY
DALLAS, TX
08.2015 - 10.2015
  • Consistently exceeded monthly retail sales goals set by District Manager
  • Conducted physical inventory counts of all retail merchandise
  • Managed back stock inventory by tagging and assorting product by appropriate category
  • Assisted in pricing/tagging merchandise
  • Scheduled in-home appointments with customers to review design needs and discuss recommendations
  • KEY RESULTS:
  • Ranked as the top-performing sales associate for September 2015.
  • Perfect attendance record.

THEATER CREW MEMBER

AMC MOVIE THEATER
FRISCO, TX
10.2012 - 08.2014
  • Sold movie tickets and gift cards and informed guests about currently featured films, policies and programs
  • Prepared and served concession items to guests and assisted with other theatre functions
  • Cleaned and maintained the auditoriums, restrooms and lobbies while controlling access to the auditoriums

MARKETING ASSISTANT for the Ford Luxury Homes Team

KELLER WILLIAMS REALTY
FRISCO, TX
06.2011 - 10.2012
  • Distributed flyers and postcards throughout subdivisions and communities in Frisco
  • Delivered documents to clients and agents
  • Placed and removed signs from properties
  • Created mailing lists and prepared promotional materials to be mailed out
  • Filed and organized client paperwork
  • Assisted real estate agent with open house duties

Education

B.A. - COMMUNICATIONS STUDIES

University of North Texas
Denton, TX
07.2018

Skills

  • Microsoft Office Applications
  • Product Upselling
  • Staff Development & Training
  • Strong Written & Oral Communications
  • Customer retention
  • Performance reviewing
  • Salesforce proficiency
  • Windows Operating Systems
  • Client Negotiations
  • Apple Operating Systems
  • Exceed key performance objectives
  • Problem Solving
  • Google Ads & Google Analytics Certifications
  • Product Knowledge
  • Strategic planning

Affiliations

  • Community Service in the city of Houston with both haircut drives, back to school drives and also feeding those who are in need.

Certification

  • Google Ads
  • Google Analytics
  • Salesforce
  • Gainsight
  • Microsoft Office

Timeline

ENTERPRISE CUSTOMER SUCCESS MANAGER

INVOCA
12.2021 - 10.2024

CUSTOMER SUCCESS MANGER

MARLIN/APPSPACE
08.2020 - 12.2021

SALES ADVISOR

LIBERTY MUTUAL INSURANCE
08.2018 - 08.2020

SALES EXPERT

SPRINT CORPORATION
10.2015 - 08.2018

SALES CONSULTANT

IO METRO FURNITURE COMPANY
08.2015 - 10.2015

THEATER CREW MEMBER

AMC MOVIE THEATER
10.2012 - 08.2014

MARKETING ASSISTANT for the Ford Luxury Homes Team

KELLER WILLIAMS REALTY
06.2011 - 10.2012

B.A. - COMMUNICATIONS STUDIES

University of North Texas

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