Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Kimara Woolfolk

Houston

Summary

I am a goal-driven worker who is heavily focused on both customer retention and making sure the company is reflected in the best light based on any interaction I have with who I am working with. My work history consists of working in sales, insurance and also working in Customer Success, with that I have been able to develop great skills in regards to customer interactions. I would also mention that I specialize in relationship building, strategic planning, problem-solving, adaptability, ensuring client satisfaction, and loyalty through proactive engagement and tailored solutions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Strategic Relationship Manager

TSOLife
05.2025 - Current
  • Present QBR's to the corporate stakeholders.
  • Create strategic planning for communities and corporations.
  • Present upsell opportunities to help expand usage of our platform.
  • Internal and external strategic planning for both growth, training and implementation across communities.
  • Create goals and 30-60-90 day implementation for our corporate partners.
  • Work with both senior communities and executives to discuss trends in interviews, campus activities and resident insight.

ENTERPRISE CUSTOMER SUCCESS MANAGER

INVOCA
12.2021 - 10.2024
  • The verticals I would work with include healthcare, financial services, elder care, automotive, insurance, and education.
  • Over 2.5 million in account expansion.
  • Two consistent quarters of no churn.
  • Collaborated with sales team to develop and execute account plans for key accounts.
  • Provided strategic guidance on product usage and best practices to maximize customer value.
  • Developed and implemented customer success strategies for enterprise clients.
  • Optimized processes and workflows related to customer success activities in order to improve efficiency.
  • Established relationships with key stakeholders within the organization to ensure successful outcomes for customers.
  • Facilitated training sessions for internal teams on how to effectively manage enterprise customers.

CUSTOMER SUCCESS MANGER

MARLIN/APPSPACE
08.2020 - 12.2021
  • In this role, I was responsible for making sure that all accounts that were under my name, and even accounts that were not under my name, were both handled in a timely manner, typically in less than a 12-hour response time, depending on other tasks that may be at hand.
  • I also would be responsible for making sure that all customers were up to date on trainings, any new updates on pricing, or if there was going to be a needed update to their current computers.
  • I was also responsible for making sure that anytime a customer's contract was coming up for expiration, I ensured a renewal with them and kept them as a customer instead of them possibly considering another company for their workplace digital signage.
  • KEY RESULTS:
  • Handled both domestic and international accounts, such as Pepsi, Toyota, Subaru, and Dr.
  • Handled over $900,000 ARR for accounts with both Marlin and AppSpace.
  • I was also the lead team leader for our Diversity & Inclusion team.

SALES ADVISOR

LIBERTY MUTUAL INSURANCE
08.2018 - 08.2020
  • Responsible for building relationships with customers, which would include building rapport and being able to present customers with lines of insurance that would fulfill the customers' needs and wants.
  • We would then present packages for customers that would include either single lines of insurance or multi-policy bundles, such as auto, home, renters, and small business insurance.
  • KEY RESULTS:
  • Consecutive months of exceeding the goals set by the company.
  • Licensed in all 48 states to sell insurance.
  • Ranked in the top 15% of the company for the month of December 2019.

SALES EXPERT

SPRINT CORPORATION
10.2015 - 08.2018
  • Present customers with mobile service options and assist with determining best plans to satisfy customer needs
  • Attend networking events to secure new customers
  • Visit companies to solicit for new consumer and/or business accounts
  • Provide solutions for customer billing, technical or account issues
  • Review in-store promotions with customers to secure incremental product sales
  • Assist with training new employees and supporting supervisory and management staff
  • KEY RESULTS:
  • Achieved an overall sales composite score of 128.60% from February to July 2018.
  • Ranked in the top 10% for overall sales and performance in the district since August 2017 as a part-time employee.
  • Recently chosen for the leadership development program to train for an in-store management position.

Education

Bachelor of Arts - Communications / Political Science

University of North Texas
Denton
05-2018

Skills

  • Microsoft Office Applications
  • Product Upselling
  • Staff Development & Training
  • Strong Written & Oral Communications
  • Customer retention
  • Performance reviewing
  • Salesforce proficiency
  • Windows Operating Systems
  • Client Negotiations
  • Apple Operating Systems
  • Exceed key performance objectives
  • Problem Solving
  • Google Ads & Google Analytics Certifications
  • Product Knowledge
  • Strategic planning

Affiliations

  • Community Service in the city of Houston with both haircut drives, back to school drives and also feeding those who are in need.

Certification

  • Google Ads
  • Google Analytics
  • Salesforce
  • Gainsight
  • Microsoft Office

Timeline

Strategic Relationship Manager

TSOLife
05.2025 - Current

ENTERPRISE CUSTOMER SUCCESS MANAGER

INVOCA
12.2021 - 10.2024

CUSTOMER SUCCESS MANGER

MARLIN/APPSPACE
08.2020 - 12.2021

SALES ADVISOR

LIBERTY MUTUAL INSURANCE
08.2018 - 08.2020

SALES EXPERT

SPRINT CORPORATION
10.2015 - 08.2018

Bachelor of Arts - Communications / Political Science

University of North Texas

Similar Profiles

CREATE PROFILE