KIMARIAH SCHOFIELD
Charlotte,North Carolina
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Customer-focused Retail Associate known for high productivity and efficient task completion. Specialized in inventory management, sales techniques, and customer service. Excel in communication, problem-solving, and adaptability to ensure positive shopping experiences and effective team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Associate
Party City
Charlotte, NC
06.2024 - Current
- Greeted customers and provided excellent customer service.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Operated cash register to process payments from customers.
- Processed online orders and ensured timely delivery of items.
- Resolved customer complaints in a professional manner.
- Tracked inventory levels for restocking purposes.
- Handled returns and exchanges according to company policy.
- Participated in promotional activities such as setting up displays or distributing marketing materials.
- Attended team meetings to discuss sales goals, upcoming promotions.
- Assisted with visual merchandising tasks including window dressing and floor changes.
- Prepared reports on daily sales figures for management review.
- Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
- Processed payments and handled exchanges, returns and refunds according to company policy.
To Go Specialist
Outback Steakhouse
Charlotte , NC
01.2024 - 05.2024
- Provided menu information and answered questions about ingredients or preparation methods of food items.
- Operated cash register, collected payment from customers and provided change when necessary.
- Prepared special orders according to customer requests while maintaining high standards of quality assurance.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Kept track of inventory levels and restocked shelves with supplies such as condiments, napkins and utensils.
- Performed opening duties including setting up workstations with required supplies and equipment.
- Assisted kitchen staff with food preparation tasks such as chopping vegetables or prepping sauces.
- Monitored expiration dates on products stored in coolers or freezers to ensure freshness of ingredients used in meals.
- Restocked condiment stations with appropriate amounts of khup, mustard, mayonnaise.
- Stored prepared foods correctly in designated areas following established sanitation guidelines.
- Filled faxed, mobile and online orders accurately, efficiently, and on-time.
- Received payments, returned accurate change and closed checks in POS system.
- Packaged and bagged cooked food and prepared items.
Food Associate
Chipotle Grill
Charlotte, NC
03.2023 - 05.2023
- Cleaned tools, plates, trays and areas according to requirements
- Cooked food per standard recipes with understanding of safe temperatures and cooking procedures
- Prepared recipe components by measuring, washing, cutting and portioning materials
- Implemented and maintained quality control processes
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Developed and maintained positive relationships with customers to enhance service
- Greeted customers at counter to fulfill requests and answer questions
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas
- Set up and broke down food service lines quickly to maintain service flow
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
Food and Beverage Worker
Carowinds
Charlotte, NC
06.2021 - 11.2021
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service
- Maintained clean and organized restaurant to comply with hygiene and health regulations
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays
- Trained new staff members on company policies and procedures
- Answered customers' questions, recommended items, and recorded order information
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Education
No Degree -
Mallard Creek
Charlotte, NC02.2024
Skills
- Schedule Management
- Plating and Presentation
- Safe Food Handling
- Order Generation
- Ingredient Restocking
- Quality Control
- Menu Memorization
- Handling Procedures
- Plates Presentation
- Cash Register Operation
- Point of sale systems
- Customer Engagement
- Cleaning and sanitizing
- Verbal and written communication
- Cash Handling Accuracy
- Order Processing
- Customer Service
- Phone Etiquette
- Cash Handling
- Problem-Solving
- Teamwork and Collaboration
- Customer Assistance
- Fitting room maintenance
- Store Opening and Closing
- Teamwork
Certification
- ServSafe
Timeline
Retail Associate
Party City
06.2024 - Current
To Go Specialist
Outback Steakhouse
01.2024 - 05.2024
Food Associate
Chipotle Grill
03.2023 - 05.2023
Food and Beverage Worker
Carowinds
06.2021 - 11.2021
No Degree -
Mallard Creek
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