TERRILL JONES
Inglewood,CA
Summary
Results-driven Business Operations Manager with a strong background in administrative leadership, financial management, and multi-site operations. Proven ability to support executive leadership, manage budgets, streamline processes, and drive organizational efficiency. Experienced in cross-functional teams, overseeing complex projects, and delivering data-driven insights to support strategic decision-making. Adept at thriving in fast-paced, mission-driven environments.
Overview
10
10
years of professional experience
Work History
Multi store unit manager
Starbucks
Los Angeles, California
10.2025 - Current
- Managed daily operations to ensure excellent customer service and satisfaction.
- Trained and mentored team members to enhance skills and performance.
- Oversaw inventory management to maintain optimal stock levels and reduce waste.
- Implemented store policies and procedures for smooth operational flow.
- Provided guidance, coaching, and mentoring to staff members.
Territory Business Manager - Operations & Client Strategy
WillScot Mobile Mini
Carson
10.2023 - 04.2025
- Manage regional business operations, supporting revenue planning, client strategy, and operational execution
- Develop and present financial proposals, pricing strategies, and budget-aligned solutions
- Build and maintain key stakeholder relationships through strategic communication and service delivery
- Partner with internal departments to ensure seamless coordination of logistics, billing, and service operations
- Analyze market data and performance metrics to identify growth opportunities and improve operational efficiency
Regional Operations Manager
AAMCO Transmission & Total Car Care
Philadelphia, PA
03.2021 - 03.2023
- Oversaw operations across 29 locations, ensuring alignment with organizational goals and compliance standards
- Managed financial performance, including budgeting, forecasting, and revenue optimization
- Redesigned operational workflows, improving efficiency and driving 17% revenue growth
- Led hiring, training, and performance management for cross-functional teams
- Collaborated with executive leadership to implement strategic initiatives and improve service delivery
- Prepared and presented performance reports and operational insights to senior stakeholders
Multi-Site Branch Manager
Enterprise Rent-A-Car
11.2015 - 04.2020
- Managed daily operations across 3 locations with a 400-car fleet. Also managing staffing, and financial performance
- Oversaw budgeting, P&L performance, and revenue growth strategies
- Led recruitment, training, and development of over 30+ employees
- Implemented data-driven strategies that increased profit margins from 40% to 65%
- Collaborated with corporate teams to align branch goals with company objectives.
Education
Bachelor of Science - Business Administration
Langston University
Langston, OK05-2014
Skills
- Business Operations Management
- Budgeting & Financial Oversight
- Administrative & Executive Support
- Project & Program Management
- Process Improvement & Optimization
- Cross-Functional Team Leadership
- Data Analysis & Reporting
- Strategic Planning & Execution
- Stakeholder Engagement
- Compliance & Policy Implementation
Timeline
Multi store unit manager
Starbucks
10.2025 - Current
Territory Business Manager - Operations & Client Strategy
WillScot Mobile Mini
10.2023 - 04.2025
Regional Operations Manager
AAMCO Transmission & Total Car Care
03.2021 - 03.2023
Multi-Site Branch Manager
Enterprise Rent-A-Car
11.2015 - 04.2020
Bachelor of Science - Business Administration
Langston University