Kim B Howze
St Louis,MO
Overview
17
17
years of professional experience
1
1
Certification
Summary
Dynamic Health Navigator with a proven track record at UnitedHealthcare Group, enhancing patient outcomes by over 30% through effective advocacy and resource navigation. Skilled in fostering community engagement and excelling in clear communication, both written and oral. Expertise in patient education and healthcare system navigation, demonstrating a proactive approach and seamless collaboration with healthcare staff.
Work History
Health Navigator Remote
UnitedHealth Group
06.2019 - Current
- Assisted with and facilitated transition of care from hospitals, rehabilitation facilities, and skilled nursing facilities to home.
- Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
- Assisted patients in navigating healthcare systems, resulting in timely access to appropriate services.
- Reduced emergency department visits by identifying high-risk patients and providing targeted interventions to address their unique needs.
- Educated patients on insurance and healthcare plans.
- Assisted patients in scheduling doctor and healthcare appointments.
- Improved patient outcomes by providing comprehensive health education and resources.
- Organized patient schedules and assisted in planning transportation and payments.
- Assessed risk factors of patients and made referrals for further services.
- Provided patient and family education on available resources and self-care strategies.
- Enhanced patient engagement through personalized care plans and follow-up appointments.
- Collaborated with healthcare providers to drive continuity of care.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
Insurance Agent Accident & Health and Life
Equis Financial and United Healthcare
06.2017 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Rehabilitation Assistant, Occupational/Therapy Assistant
RehabCare Group Inc.
05.2008 - 06.2019
- Maintained a safe and clean therapy environment by adhering to infection control protocols and equipment maintenance standards.
- Assisted with the administration of therapeutic interventions, contributing to improved patient wellbeing.
- Fostered a positive and supportive atmosphere, encouraging patients to ask questions and express concerns about their rehabilitation process.
- Ensured continuity of care by maintaining clear communication channels with therapists, physicians, and other healthcare providers.
- Supported therapists in conducting group therapy sessions, fostering social interaction among patients as part of their recovery process.
- Collaborated with multidisciplinary teams to optimize treatment strategies for each patient.
- Educated patients and families on exercises and proper body mechanics.
- Helped improve fine motor, visual perception and sensory processing skills.
- Collaborated with occupational therapists to develop comprehensive treatment plans for patients.
- Promoted professional growth by attending workshops and training seminars on emerging trends in occupational therapy practice.
- Supported patient recovery by implementing therapeutic exercises and functional activities.
- Enhanced patient progress by providing one-on-one assistance during therapy sessions.
- Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
- Provided direct occupational therapy services in [Type] settings.
- Assisted in the design of adaptive equipment for patients, increasing their independence in daily living tasks.
- Educated patients and families on home exercise programs, promoting continued healing outside the clinical setting.
- Educated patients and families on conditions, treatments and home exercises.
- Helped determine realistic treatment goals and adjusted steps based on patient progress.
- Maintained and promoted positive attitude toward clients and treatment programs.
Education
Certificate - Insurance Producer
BetterCE Missouri Department of Insurance
6065 Roswell Road Atlanta, GA 3032802-2017
Associate of Applied Science - Occupational Therapy Assistant
Sanford Brown College
Hazelwood, MO Closed05-2008
Skills
- Community Engagement Advocate
- Efficient Resource Navigation
- Patient Advocacy
- Clear Written and Oral Communication
- Clear Communication
- Proactive Self-Starter
- Collaborating With Staff
Accomplishments
Received the highest quality for customer service January 2025.
Certification
- [Area of certification] Wellness Coach Certificate complete April 2025.
Microsoft and digital apps.
Computer skills Microsoft office working remote
Received Highest Quality in customer services January 2025.
of the team navigator
Timeline
Health Navigator Remote
UnitedHealth Group
06.2019 - Current
Insurance Agent Accident & Health and Life
Equis Financial and United Healthcare
06.2017 - Current
Rehabilitation Assistant, Occupational/Therapy Assistant
RehabCare Group Inc.
05.2008 - 06.2019
Certificate - Insurance Producer
BetterCE Missouri Department of Insurance
Associate of Applied Science - Occupational Therapy Assistant
Sanford Brown College
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