Kimba Collymore
Fort Lauderdale,FL
Summary
Results-driven support professional with experience in client service and technical troubleshooting. Skilled in resolving complex issues, enhancing user satisfaction, and maintaining high performance standards. Strong focus on team collaboration, adaptability, and achieving measurable outcomes. Reliable with expertise in problem-solving, communication, and system diagnostics.
Overview
19
19
years of professional experience
Work History
Client Support Technician
The National Council for Mental Health & Wellbenig
04.2024 - Current
- Implemented preventative measures to mitigate potential technical problems before they occurred.
- Enhanced client satisfaction by promptly addressing and resolving technical issues.
- Identified opportunities for process improvement, leading to more efficient troubleshooting methods.
- Collaborated with cross-functional teams for seamless integration of new products and services.
- Assisted in the development of knowledge base articles to facilitate self-help resources for clients.
- Reduced downtime with proactive maintenance of hardware, software, and network systems.
- Served as a trusted advisor for both internal stakeholders and external clients regarding technical troubleshooting best practices.
Tax Preparer (Seasonal)
Swift Tax Service
01.2022 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Tax Consultant
911 Tax Credit
02.2022 - 11.2023
- Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion.
- Streamlined tax preparation process for increased efficiency and accuracy.
- Facilitated smooth communication between clients and taxing authorities during inquiries or disputes, achieving favorable outcomes.
- Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances.
- Used appropriate adjustments, deductions and credits to keep client's taxes to minimum.
- Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures.
- Navigated crosslink software to ensure proper tax preparation and compliance with tax codes and regulations.
- Marketed companies' services to potential clients.
- Engaged in continuous training programs for accounting and tax preparation efficiency.
Professional Swimming
Trinidad & Tobago Swim Team
01.2006 - 07.2018
- Multiple National & International Record Holder- Trinidad & Tobago
- Multiple MVP Award Recipient -Trinidad & Tobago
- NCAA conference medalist-Clear Water, Tampa
- NJCAA Student Athlete of the Year- Daytona
- Pan American Games Semifinalist -Cartagena, Columbia
Intern
Caribbean In-transit
06.2016 - 01.2018
- Developed Journals for academic research.
- Created art programs to assist at risk youth.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
GRADUATE RESEARCH ASSISTANT
Nova Southeastern University
02.2014 - 07.2016
- Conducted and collected relevant data for the publishing of the book “Working Juju: Representations of the Caribbean Fantastic, Published November 2019.
- Planned international literary conferences for the Caribbean Literary Conference for the Caribbean Student Association in Haiti and other islands.
- Managed daily office and clerical functions.
- Gathered information in a structured manner, applied information to the field of study, conducted interviews with scholars & professors, and navigate databases to retrieve necessary information and compiled relevant data.
- Collaborated with Librarians to get greater insight into the field of study, and request books from library databases across the country.
- Consulted with professors to facilitate the scope of the study and the collection of qualitative and quantitative information.
- Responded appropriately to the concerns of staff and students, outside agencies, and other third-party personnel to maximize the functioning of the department.
- Lead, train, and monitor new staff to ensure work is performed according to department standards.
- Performed statistical, qualitative, and quantitative analysis.
UNIVERSITY ASSISTANT
SWIMMING COACH Wayland Baptist University
08.2013 - 12.2013
- Maintained and create precise schedule to enhance and improve athletic performance of collegiate athletes.
- Handled daily administrative routines: setting up competition lineup, organizing training sessions, organizing transportation, meal plans, study hall, study schedules, progress reports and reviewing attendance of athletes.
- Budgeted the swim programs funds for the annual competition schedule.
- Recruited international talent to the swim program and distributed scholarships to deserving athletes.
- Championed diversity initiatives within the institution, promoting an inclusive campus culture for all students and staff members alike.
Education
MASTER OF SCIENCE (Honors) - International Relations
National Security Affairs, Nova Southeastern University
03.2016
BACHELOR OF ARTS - International
Nova Southeastern University
05.2014
Skills
- Research:
- Data Entry/Editing, Data Collection, Intelligence collection, Reporting, Tracking, Critical-Thinking
- Office Skills:
- Office Administration, Receptionist, Team Training, Scheduling, Policy/Procedure Development, Customer Service, Records, Information Management, Problem-Solving, Hiring, Scheduling, Accounting, Taxation, Sales, Meeting leading, Presenting Task Prioritization, Organizing, Communication
- Technological:
- MS Outlook, Word, Excel, Power Point, Publisher, Kronos, Mind Body Software, Web development
- Excise tax management
- Ticketing system experience
Timeline
Client Support Technician
The National Council for Mental Health & Wellbenig
04.2024 - Current
Tax Consultant
911 Tax Credit
02.2022 - 11.2023
Tax Preparer (Seasonal)
Swift Tax Service
01.2022 - Current
Intern
Caribbean In-transit
06.2016 - 01.2018
GRADUATE RESEARCH ASSISTANT
Nova Southeastern University
02.2014 - 07.2016
UNIVERSITY ASSISTANT
SWIMMING COACH Wayland Baptist University
08.2013 - 12.2013
Professional Swimming
Trinidad & Tobago Swim Team
01.2006 - 07.2018
BACHELOR OF ARTS - International
Nova Southeastern University
MASTER OF SCIENCE (Honors) - International Relations
National Security Affairs, Nova Southeastern University
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