Kimbeely Malone
Tell City,Indiana
Summary
Dynamic sales and marketing professional with a proven track record at American Rental, excelling in customer engagement and problem-solving. Recognized for enhancing customer satisfaction through efficient service and expert product knowledge. Skilled in cash handling and loss prevention, demonstrating reliability and adaptability in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Sales/Counter/Marketing
American Rental
08.2000 - Current
- Assisted customers with product inquiries and order processing
- Maintained cleanliness and organization of counter area
- Operated cash register and handled transactions efficiently
- Learned company policies to ensure compliance in daily operations
- Adapted quickly to new tasks and responsibilities as needed
- Engaged with customers to provide assistance and resolve issues
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Operated register efficiently, reducing wait times and improving customer experience.
- Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
- Professionally answered telephones and responded to customer inquiries.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Recommended products that met customer needs, emphasizing quality and usefulness.
- Performed arithmetic functions handling cash, close checks and balance register.
- Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.
- Crosstrained in other departments as needed, demonstrating adaptability and commitment to the success of the store team.
- Recommended additional items to customers before completing orders and advising patrons of monetary totals.
- Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.
- Supported loss prevention efforts by accurately tracking merchandise.
- Assisted in training of new staff on proper counting techniques and procedures.
- Demonstrated reliability by consistently meeting deadlines for task completion.
- Enhanced customer experience by providing accurate and swift counting services.
- Maintained cleanliness and organization of counting area, promoting positive work environment.
- Managed inventory counts to ensure stock levels were maintained accurately.
- Streamlined checkout process, reducing wait times for customers.
- Improved store operations with meticulous attention to detail during inventory audits.
- Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
- Identified issues and developed solutions to improve quality control.
Education
Core 40
Tell City High School
Tell City, IN08.1989
Skills
- First aid training
- Asset protection
- Crisis management
- Advanced surveillance
- Protective services
- Emergency preparedness
- Security risk analysis
- Physical security
- Money handling
- Data documentation
- Merchandise stocking
- Product inspection
- Loss prevention
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Safety procedures
- Computer proficiency
- Documentation skills
- Visual inspection
- Self motivation
- Goal setting
- Professionalism
- Time management abilities
- Continuous improvement
- Physical stamina
- Adaptability
- Written communication
- Professional demeanor
- Problem-solving aptitude
- Order processing
- Deadline adherence
Timeline
Sales/Counter/Marketing
American Rental
08.2000 - Current
Core 40
Tell City High School
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